Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2021
Very efficient and professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2021
Fast and impeccable service as always, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2020
Very good service - I placed an order - I reported a color error on one of the ceramics and via chat, photo sent, the person immediately had the correct color sent to me! Bravo! Not only did I find beautiful tiles but also a great service. I recommend 200%!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2020
Exactly what I hoped for, very beautiful tiles, the quality looks very good too
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
Perfect
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2020
The order went well with competent and flexible sellers. However, the delivery service is outrageous and misleading: they pretended not to have been able to reach me (only one call without leaving a message according to them) to justify that I was not delivered on the scheduled day. After rescheduling the delivery, the delivery person left a pallet with 280k of tiles in front of my building without help or explanation. In conclusion: I STRONGLY DISCOURAGE
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Response from Comptoir du Cérame
Hello, Thank you for your message, we strive daily to meet the expectations of our customers. We would like to clarify as indicated on the site and in the general sales conditions: 'orders [are delivered] in front of the garden entrance or at the door of the building'. We are very committed to the quality of the delivery service we offer, but unfortunately, we do not have control over the personnel of our service providers. We have also reported this failure to the carrier for a thorough investigation to be conducted. Best regards, The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
Great site with very beautiful products. I highly recommend it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2020
Easy to place an order. Fast delivery without breakage.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Hello Very satisfied with my order, the product is really as described. To recommend to my friends
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2020
Very clear site with no surprise prices. Quite fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2020
Fast delivery. Compliant and quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2020
Very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2020
I Love it! Top-notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very beautiful result. We are delighted
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Very beautiful tiles, happy with the result. Quick reception, super responsive team. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Very pleasant site. Lots of choices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
A real pleasure to work with this site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2020
Sample order, beautiful products but delivery arrived before the scheduled date and the package was thrown over a 2.5m gate by the carrier...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Practical website, the ability to order samples is very appreciated, fast delivery, tiles well protected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Very beautiful products and quick reception
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2020
Super customer service really attentive for advice and sending samples, my two orders arrived very quickly, the quality is superb
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2020
Well-made site but it lacks overall views of the tiles in situations because one does not realize the finished design.
Delivery a bit long but well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2020
Perfect. Fast delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/10/2020
The tiles are beautiful, the staff is available and responsive, and the deadlines were respected. However, there was an error in my order, I had requested square tiles and I was delivered hexagonal tiles which might not fit well where I intended to put them... Too bad for this mistake because otherwise a very good experience.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2020
Review on delivery bad but very satisfactory product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
Fast delivery.
Small downside for the delivery fees which are very high!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2020
I ordered 2 samples so 2 times €15, but no refund because my total order did not reach the minimum amount. Moreover, almost 1/4 of my order had broken tiles... Fortunately, I had enough left to make my backsplash. Too bad the carrier does not pay attention to the package. Otherwise, beautiful product quality.
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Response from Comptoir du Cérame
Hello,
We really regret your feelings. By coming back to us we would have refunded or replaced the breakage.
As for the shipping costs of the samples, we specify on the site that we only refund one shipping cost of samples per order and for that it had to reach €120 including tax excluding shipping costs.
Thank you for the information regarding the carrier that we will pass on to our logistics service.
Our team is at your disposal.
Best regards,
The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2020
Efficient delivery and quality product!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2020
It's perfect. Very fast delivery
Thank you very much
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2020
Beautiful choice of quality tiles, customer service attentive to my order which was poorly delivered (address error). However, there was no protection for the tiles inside the box, my package was damaged as well as the mini pallet... fortunately no breakage. Upon receipt, it is important to check with the delivery person if damaged, refuse the goods
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2020
The tiles are very pretty but 3 of them in the only package ordered arrived broken.
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Response from Comptoir du Cérame
Hello,
We really regret the breakage.
In a case like yours, if the complaint is made in time, we offer: either the reshipment of the broken tiles, or a partial refund of the order. The latter option being the one you chose.
Best regards
The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2020
Tiles arrived in perfect condition and perfectly conforming to the information on the site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2020
Easy and fast order, careful packaging. I am very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2020
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/11/2020
Friendly and constructive phone exchange
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2020
The tiles were perfectly protected, very beautiful product. We are delighted.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2020
Order received quickly, well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2020
Very satisfied regarding the deadlines and the quality of the samples.
I have not yet ordered the products so I cannot comment.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2020
Package received quickly in very good condition.
The tile is very pretty and corresponds to the photo. I recommend
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