Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
I had very serious problems with the carrier that are still not resolved to this day. Half of the tiles were destroyed due to poor packaging on a broken pallet. The customer service has been completely absent since that day, and no one has contacted me to compensate for this damage. Be more than careful if you order.
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Response from Comptoir du Cérame
Hello Madam,
We are sorry to read such a message.
As a reminder, you unfortunately did not follow the procedure for receiving goods, as it was not verified upon delivery. You signed the delivery note without reporting any anomalies, and you contacted us almost a week later to inform us of broken tiles. We explained the procedure to you, and the last email is dated 26/08/2025 where I asked you what the damages are in order to find a solution despite everything. You did not respond to this message... so do not come and say later that customer service has been completely absent!
Have a good day.
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Nathalie W.
Rating: 5 out of 5
following a purchase from 04/12/2025
The tiles are beautiful! But the delivery was catastrophic, the delivery person refused to go up a floor while I was recovering from foot surgery, hence the redelivery, and one of the tiles arrived broken into 3 pieces. This does not prevent me from choosing, and I will place an order for 10 m2 shortly. Do you have models in yellow as well (for my bathroom)? I am starting the work at the end of January, what are your delivery times? Thank you for your response my email [email protected]
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Wilfrid B.
Rating: 5 out of 5
following a purchase from 10/12/2025
Effective
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Response from Comptoir du Cérame
Thank you for your message.
The team at Comptoir du Cérame
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Cecile P.
Rating: 5 out of 5
following a purchase from 05/12/2025
Reliable, fast, qualitative
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Nadège B.
Rating: 5 out of 5
following a purchase from 03/12/2025
very satisfied with the choice available on the site, and the tiles ordered are very beautiful!
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Olivier M.
Rating: 5 out of 5
following a purchase from 30/11/2025
Perfect thank you
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Carole R.
Rating: 5 out of 5
following a purchase from 15/11/2025
Very good condition
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Emilie B.
Rating: 5 out of 5
following a purchase from 17/10/2025
Perfect
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Julie R.
Rating: 5 out of 5
following a purchase from 17/11/2025
Very satisfied thank you!
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Olivia E.
Rating: 4 out of 5
following a purchase from 27/10/2025
this does not match what we are looking for our project.
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Manon T.
Rating: 5 out of 5
following a purchase from 18/11/2025
Thank you. It's perfect. Quick and efficient
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Jean-François F.
Rating: 5 out of 5
following a purchase from 24/10/2025
Very good products, sturdy, original colors, a beautiful effect guaranteed
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Isabelle D.
Rating: 5 out of 5
following a purchase from 14/11/2025
Fast delivery and tiles of very good quality.
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Jean Thomas S.
Rating: 5 out of 5
following a purchase from 26/11/2025
Very well packaged goods, protected from breakage.
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Patricia H.
Rating: 5 out of 5
following a purchase from 18/11/2025
the order is in accordance with the photo on the site
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Luise B.
Rating: 5 out of 5
following a purchase from 17/11/2025
Excellent
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Maryline A.
Rating: 5 out of 5
following a purchase from 24/11/2025
Fast delivery and very well protected tiles. Completely satisfied. Magnificent tiles
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Marie-Laure L.
Rating: 5 out of 5
following a purchase from 24/11/2025
Very beautiful products (samples, at this stage), delivered very quickly and in impeccable conditions. Thank you!
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Fanny G.
Rating: 5 out of 5
following a purchase from 09/11/2025
Very good
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Pbs P.
Rating: 5 out of 5
following a purchase from 22/11/2025
Package received! Very convenient for making your choice
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Zineb M.
Rating: 5 out of 5
following a purchase from 07/11/2025
Excellent
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Paul T.
Rating: 5 out of 5
following a purchase from 13/11/2025
Very satisfied with the product and the packaging
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Béatrice L.
Rating: 5 out of 5
following a purchase from 17/11/2025
Fast service!
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Marion B.
Rating: 1 out of 5
following a purchase from 07/11/2025
I have never received the samples
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Response from Comptoir du Cérame
Hello,
The package was lost by Mondial Relay, which can happen.
On our side, we have opened a claim and you have been refunded.
Best regards
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Dominique C.
Rating: 5 out of 5
following a purchase from 17/11/2025
fast delivery and in good shape
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Isabelle D.
Rating: 5 out of 5
following a purchase from 20/11/2025
Just the delivery price which is very expensive.
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Ahmad H.
Rating: 5 out of 5
following a purchase from 19/10/2025
Ok
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Blandine Q.
Rating: 5 out of 5
following a purchase from 27/11/2025
Very beautiful products!
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Magalie G.
Rating: 5 out of 5
following a purchase from 31/10/2025
Very good. Thank you.
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Alexandra B.
Rating: 5 out of 5
following a purchase from 24/11/2025
Shipping was super fast, communication was also good. Product is very nice.
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Valentine A.
Rating: 5 out of 5
following a purchase from 27/10/2025
Great product, can't wait to see the result!
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Camille R.
Rating: 5 out of 5
following a purchase from 20/10/2025
Products conforming, of quality. Good delivery tracking and on time.
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Marleen S.
Rating: 5 out of 5
following a purchase from 15/10/2025
Nice product, quality customer service that gives good advice over the phone. Fast delivery times.
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Response from Comptoir du Cérame
Hello, We warmly thank you for your message. We are delighted to learn that you appreciated our product as well as the quality of our customer service. Your satisfaction is our priority and your positive feedback motivates us to continue to excel. Best regards. The comptoirducerame team
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Margaret G.
Rating: 5 out of 5
following a purchase from 17/10/2025
I ordered bathroom tiles and am happy with the product. Nice tiles of good quality. Impeccable delivery and packaging.
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Response from Comptoir du Cérame
Hello, We warmly thank you for your positive feedback! We are delighted to learn that you are satisfied with our tiles for your bathroom. Your satisfaction is our priority and your comment will be shared with our team. Best regards. The comptoirducerame team
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Louise R.
Rating: 5 out of 5
following a purchase from 12/09/2025
Lots of great choices on the site, friendly and available advisors, good quality products.
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Response from Comptoir du Cérame
Hello, A big thank you for your warm feedback! We are delighted to learn that you found a wide range of products and appreciated the help of our advisors. Your satisfaction is our greatest reward. Best regards. The comptoirducerame team
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Sébastien D.
Rating: 4 out of 5
following a purchase from 09/10/2025
Delivery okay Product conforming
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Response from Comptoir du Cérame
Hello, Thank you very much for your positive feedback! We are delighted to learn that the delivery was made without issue and that the product meets your expectations. Please feel free to contact us again if you have any questions or future needs. Best regards. The comptoirducerame team
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Dilek C.
Rating: 5 out of 5
following a purchase from 04/10/2025
Delivery and deadlines respected, the tiles are beautiful, the quality is there. I called customer service with a question about the invoice, the lady was very pleasant, welcoming, and very responsive!
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Response from Comptoir du Cérame
Hello, We warmly thank you for your positive feedback! We are delighted to learn that you are satisfied with the quality of our tiles as well as our customer service. Your satisfaction is our priority and your encouragement is greatly appreciated. Best regards. The comptoirducerame.com team
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Pascale M.
Rating: 5 out of 5
following a purchase from 15/09/2025
Very beautiful tiling. Audrey is adorable and very responsive, thank you very much :)
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Response from Comptoir du Cérame
Hello, We sincerely thank you for this flattering feedback. We are delighted that our tiling and Audrey's service have satisfied you. Your satisfaction is our best reward! Best regards. The comptoirducerame.com team
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Joana A.
Rating: 5 out of 5
following a purchase from 01/10/2025
Very good
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Response from Comptoir du Cérame
Hello, We sincerely thank you for your positive review! It is a pleasure to know that you are satisfied with your experiences with our brand. Please feel free to reach out to us for any questions or future needs. Best regards. The comptoirducerame.com team
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Francoise S.
Rating: 5 out of 5
following a purchase from 25/09/2025
Very serious, quality products, good order tracking.
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Response from Comptoir du Cérame
Hello, We warmly thank you for your flattering review! We are delighted to learn that our products and our service met your expectations. Your satisfaction is our priority, and we hope to have the pleasure of serving you again very soon. Best regards, The comptoirducerame.com team
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