Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2016
Functional site, easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2016
Good choice, good prices and friendly people.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2016
I ordered 2 boxes of tiles. On the first shipment, one box was completely broken. The after-sales service was very efficient and sent me another one with my photos as proof. But there is a big problem with packaging and transport since there was still breakage in the second shipment.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2016
nice choice of tiles and real availability on the phone for delivery questions, concern for well-done service, hats off
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2016
in accordance with the order; very beautiful metro tiles; deadlines respected; very well packed, no unpleasant surprises, I highly recommend!!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2016
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2016
tiles conform to what I expected. Fast delivery. When I had to cancel part of my order, the refund was very quick. I am very satisfied!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2016
The person who answers questions does not know the products they are selling. I had to ask the same question several times to get an answer. Asking for consumer feedback is good but not 8 months later, it makes no sense.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2016
Very pleasant site, elegant, smooth navigation, aesthetic, good photos, clear explanations, nothing to say. However, there is a gap between this presentation and the Order Tracking, which is non-existent. Its status remaining unchanged, I had to call several times (voicemail every time or ringing into the void...) for someone to call me back and inform me of the delivery date.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/05/2016
Delivery made with most tiles broken, especially on the corners, surely caused by the lack of diligence on the part of the delivery person, a provider of the ceramic counter who is not directly at fault. We managed to make do with what was left because we were pressed for time for the installation!! We didn't even try to return the order as it would have taken too long, very disappointed since our first order went very well!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2016
Very good organization for the order: samples and order arrived on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2016
Very satisfied with the product and the delivery!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2017
Good, a lot of choices. Order shipped quickly. However, they do not respond to emails for more information about a specific product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2017
some tiles were broken but I did not return the order because I would then have to return everything, tiles conform to the description
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2016
The tiling matched well with the samples I had ordered before making my choice. No tile was broken upon delivery. Delivery within three weeks. Nothing to say, except that I am satisfied!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2017
More than perfect service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2016
The site is very nice and quite well done. However, it still lacks some situational photos to help visualize. Good customer service as well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2017
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2017
very good services, very quick response
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/09/2016
Shipping costs as high as the tiling but good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2017
Quality customer follow-up
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/11/2016
3 shipments of 1 m2 broken upon delivery. I abandoned my complaints and managed with the few unbroken tiles in the packages. Not serious at all. Too bad because the site looked good and had a lot of choices. I won't take the risk again.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2016
Everything was very good and easy and the delivery was fast!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2016
The samples are not always of good quality, which is annoying to get a correct idea of the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2016
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2016
As very responsive and competent
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/08/2016
Nothing special to report except for delivery issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2016
Satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2016
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2016
Product quality, delivery on site. Unbeatable value for money.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2017
It's good but it lacks some important information regarding the quality in relation to the use of the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2016
Satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2016
very wide choice of tiles, styles that are not seen in all stores.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2016
Responsive customer service, some tiles arrived broken, they sent us a new box without any problem. Beautiful product, I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2016
Very professional service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2016
Efficient and compliant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2016
Product as described. Fast and careful delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2016
Not bad choice. Correct delivery time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2016
Very readable site, beautiful products, great variety of styles
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2016
Samples sent as announced. Very well packaged.
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