Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Thank you to Audrey from customer service for her kindness and involvement in taking the order. Delivery times respected. IG
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Response from Comptoir du Cérame
I thank you very much for your message... It's always nice to read your feedback! Thank you from the whole team! Audrey
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2024
Very pretty tiles and arrived on time
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Response from Comptoir du Cérame
Thank you from the whole team for your message... It's always nice to read your feedback! Audrey
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2024
Nice products, good advice with real availability. Special mention for Audrey who gives good advice.
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Response from Comptoir du Cérame
I thank you very much for your message... It's always nice to read your feedback! Thank you from the whole team! Audrey
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2024
I hesitated a lot to buy tiles online! I took the plunge because I couldn't find the tile pattern I wanted anywhere. I want to say that the tiles were delivered perfectly, no broken tiles. The delivery was handled by FedEx with whom I was able to arrange a new delivery because I wasn't there when they called the first time. The delivery people waited for me to open all the packages to make sure everything was in perfect condition as mentioned in the seller's instructions. I am very satisfied with my tiles. :-)
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Response from Comptoir du Cérame
Thank you very much for your feedback on your experience with us! We strive in our daily work to be as efficient as possible to satisfy our customers who trust us for their tile purchases. Have a nice day, The team at Comptoir du Cérame Audrey
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2024
An impeccable set
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Response from Comptoir du Cérame
Thank you very much for your comment, we strive to be as efficient as possible. Have a nice day, The team at Comptoir du Cérame Gaelle
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/03/2024
Delivery speed.
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Response from Comptoir du Cérame
Thank you very much for your comment, we strive to be as efficient as possible. Have a nice day, The team at Comptoir du Cérame Gaelle
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2024
I am very happy to have been able to order these beautiful tiles from Germany. They arrived safe and sound. Thank you!
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Response from Comptoir du Cérame
Thank you very much for your comment, we strive to be as efficient as possible. Have a nice day, The team at Comptoir du Cérame Gaelle
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/03/2024
Perfect order
Delivery as well
I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2024
I highly recommend. Responsiveness, availability of Audrey Torresilla who gives very good advice. Everything was delivered on time. And above all, the tiles ordered (three references of tiles in total for the bathroom walls and the kitchen/entrance floor) are really of high quality (we are far from the tiles offered in traditional DIY stores). I even received compliments from my neighbors when they saw the tiles I was having delivered and from the craftsmen who laid the tiles.
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Response from Comptoir du Cérame
Thank you very much, The team at Comptoir du Cérame Audrey
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/03/2024
Delivery ok, responsive customer service, website full of beautiful things
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Response from Comptoir du Cérame
Thank you very much for your comment. Have a nice day, The team at Comptoir du Cérame Gaelle
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/03/2024
Very good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2024
compliant with the order. Good delivery
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Response from Comptoir du Cérame
Thank you very much for your comment. Have a nice day, The team at Comptoir du Cérame Gaelle
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2024
Perfect
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Response from Comptoir du Cérame
Thank you very much for your comment. Have a nice day, The team at Comptoir du Cérame Gaelle
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2024
the tiles are beautiful and very high quality
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Response from Comptoir du Cérame
Thank you very much for your comment. The team at Comptoir..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2024
Very good
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Response from Comptoir du Cérame
Great! The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2024
Efficient and attentive customer service. Simple to use website where you can quickly find the products you are looking for.
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Response from Comptoir du Cérame
We thank you for your message.. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2024
pleasant site, friendly welcome, quick sending of samples (the packaging could have been more careful as one tile was chipped upon arrival) second shipment due to non-delivery by DPD (see below)
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Response from Comptoir du Cérame
Thank you for your message. We pack carefully using materials that are as environmentally friendly as possible, but unfortunately, it can happen that we have a little breakage! We take your message into account to continue improving! Have a nice day.. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2024
Very satisfied with my order, the tiles are beautiful and the customer service is very good!
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Response from Comptoir du Cérame
Thank you very much The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/02/2024
To recommend
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Response from Comptoir du Cérame
Thank you very much The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/02/2024
Very satisfied
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Response from Comptoir du Cérame
Thank you very much The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2024
Perfect!
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Response from Comptoir du Cérame
Thank you very much The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2024
There was just one broken piece, and one defective, but since I bought the right quantity, I even had one left unused, honestly they are TOP, very nice finish and quality, I am very happy
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Response from Comptoir du Cérame
Thank you very much.. Unfortunately, this can happen, tiles remain a fragile merchandise despite the care taken in protection. And we replace without any problem when it is well noted on the delivery note. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2024
An excellent set.
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Response from Comptoir du Cérame
Thank you very much for your comment Have a nice day to you The team at Comptoir du Cérame Gaelle
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2024
Very good
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Response from Comptoir du Cérame
Thank you very much for your comment Have a nice day to you The team at Comptoir du Cérame Gaelle
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2024
Everything went well.
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Response from Comptoir du Cérame
Thank you very much for your comment Have a nice day to you The team at Comptoir du Cérame Gaelle
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2024
Great choice of beautiful products, very responsive customer service, fast delivery. I am very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2024
Perfect in every way as usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2024
Smooth purchasing experience, impeccable customer service. A downside on the delivery. After having postponed the delivery day twice, I ended up receiving the pallet at the entrance of my property and not at the entrance of my house despite my request to the delivery person. Having to move the pallet myself to the house was long, heavy, and tedious. However, I am very satisfied with the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2024
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/02/2024
Totally delighted with my purchase. I only regret not having had the time to order the sample beforehand to check the color. But I still love the tiles! TOP, very beautiful quality and true to the photo. Fast shipping and delivery; ordered and received in the same week. I recommend ++++
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/02/2024
Everything was perfect: the tiles are very beautiful, the delivery times strictly respected, and the advice from customer service very valuable (special mention for the kindness and patience of Gaelle).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2024
Tiles ordered on 20/02 and delivered to my home on 01/03. No problem. I recommend
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Response from Comptoir du Cérame
Great.. thank you for your message! See you soon
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2024
Very reactive, delivery on time, great.
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Response from Comptoir du Cérame
Thank you very much. Have a nice day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2024
Very large selection of tiles, very satisfied with the customer service that informed me about the availability of the tiles and fast delivery to Switzerland at a good price!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2024
1st order is very satisfied, especially with the product protection which is unprecedented for us as professionals. A top-notch commercial welcome, smooth and reactive exchange. Delivery was also top-notch. Can't wait to see the result at our client's place.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/02/2024
Delivery on time, very well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2024
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2024
2nd experience with Comptoir du Cérame. Perfect, very professional.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2024
Nothing to report!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2024
The materials are of very nice quality.
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