Customer reviews of Comptoir du Cérame

9 /10

Based on 1 572 published reviews

5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié

Published on 26/05/2017 à 14h37 following a purchase from 18/04/2017

Nice site but to get to the point, check the catalog which is more representative.

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Acheteur Vérifié

Published on 24/04/2017 à 11h07 following a purchase from 29/08/2016

Positively

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Acheteur Vérifié

Published on 21/04/2017 à 16h58 following a purchase from 16/02/2017

Very rich and well documented

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Acheteur Vérifié

Published on 06/04/2017 à 10h53 following a purchase from 22/02/2017

We received the samples without any issues. However, we requested a quote for which we received a quick response. That's when things got complicated: no response despite 3 emails sent to get additional information about availability and how to order.

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Acheteur Vérifié

Published on 04/04/2017 à 22h05 following a purchase from 28/11/2016

Products not in stock and a very long delay

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Acheteur Vérifié

Published on 04/04/2017 à 18h32 following a purchase from 05/10/2016

Deadline not respected - the order took nearly an additional 3 weeks to arrive

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Acheteur Vérifié

Published on 02/04/2017 à 13h39 following a purchase from 30/08/2016

you will benefit from being modernized

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Acheteur Vérifié

Published on 01/04/2017 à 10h45 following a purchase from 09/01/2017

Wide interesting choice

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Acheteur Vérifié

Published on 31/03/2017 à 21h14 following a purchase from 04/04/2016

Good site, fast service

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Acheteur Vérifié

Published on 30/03/2017 à 10h17 following a purchase from 28/01/2017

The site is very attractive, with trendy products and low prices, but the products turn out to be of very poor quality once delivered.

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Acheteur Vérifié

Published on 29/03/2017 à 15h43 following a purchase from 07/06/2016

Functional site, easy to use

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Acheteur Vérifié

Published on 28/03/2017 à 22h54 following a purchase from 11/04/2016

I ordered 2 boxes of tiles. On the first shipment, one box was completely broken. The after-sales service was very efficient and sent me another one with my photos as proof. But there is a big problem with packaging and transport since there was still breakage in the second shipment.

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Acheteur Vérifié

Published on 28/03/2017 à 16h04 following a purchase from 26/05/2016

The person who answers questions does not know the products they are selling. I had to ask the same question several times to get an answer. Asking for consumer feedback is good but not 8 months later, it makes no sense.

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Acheteur Vérifié

Published on 28/03/2017 à 12h49 following a purchase from 05/10/2016

Very pleasant site, elegant, smooth navigation, aesthetic, good photos, clear explanations, nothing to say. However, there is a gap between this presentation and the Order Tracking, which is non-existent. Its status remaining unchanged, I had to call several times (voicemail every time or ringing into the void...) for someone to call me back and inform me of the delivery date.

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Acheteur Vérifié

Published on 28/03/2017 à 12h20 following a purchase from 22/05/2016

Delivery made with most tiles broken, especially on the corners, surely caused by the lack of diligence on the part of the delivery person, a provider of the ceramic counter who is not directly at fault. We managed to make do with what was left because we were pressed for time for the installation!! We didn't even try to return the order as it would have taken too long, very disappointed since our first order went very well!!!

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Acheteur Vérifié

Published on 28/03/2017 à 11h57 following a purchase from 13/08/2016

Very good organization for the order: samples and order arrived on time.

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Acheteur Vérifié

Published on 28/03/2017 à 10h47 following a purchase from 14/01/2017

Good, a lot of choices. Order shipped quickly. However, they do not respond to emails for more information about a specific product.

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Acheteur Vérifié

Published on 28/03/2017 à 10h42 following a purchase from 04/03/2017

some tiles were broken but I did not return the order because I would then have to return everything, tiles conform to the description

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Acheteur Vérifié

Published on 28/03/2017 à 08h38 following a purchase from 11/02/2017

More than perfect service

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Acheteur Vérifié

Published on 28/03/2017 à 07h51 following a purchase from 27/04/2016

The site is very nice and quite well done. However, it still lacks some situational photos to help visualize. Good customer service as well.

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Acheteur Vérifié

Published on 27/03/2017 à 23h05 following a purchase from 24/09/2016

Shipping costs as high as the tiling but good!

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Acheteur Vérifié

Published on 27/03/2017 à 22h21 following a purchase from 02/11/2016

3 shipments of 1 m2 broken upon delivery. I abandoned my complaints and managed with the few unbroken tiles in the packages. Not serious at all. Too bad because the site looked good and had a lot of choices. I won't take the risk again.

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Acheteur Vérifié

Published on 27/03/2017 à 21h24 following a purchase from 20/10/2016

The samples are not always of good quality, which is annoying to get a correct idea of the product.

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Acheteur Vérifié

Published on 27/03/2017 à 20h50 following a purchase from 25/08/2016

Nothing special to report except for delivery issues

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Acheteur Vérifié

Published on 27/03/2017 à 19h56 following a purchase from 24/04/2016

Very good

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Acheteur Vérifié

Published on 27/03/2017 à 19h16 following a purchase from 18/03/2017

It's good but it lacks some important information regarding the quality in relation to the use of the product.

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Acheteur Vérifié

Published on 27/03/2017 à 17h14 following a purchase from 12/08/2016

Not bad choice. Correct delivery time.

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Acheteur Vérifié

Published on 27/03/2017 à 17h08 following a purchase from 04/04/2016

Very readable site, beautiful products, great variety of styles

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Acheteur Vérifié

Published on 27/03/2017 à 16h54 following a purchase from 05/01/2017

I ordered samples before placing a potential order. I received 3 samples within 10 days, 2 out of 3 were broken and I received the balance of my order a month later, again with broken tiles. So I did not place an order and bought my tiles elsewhere. A site that takes a month to send 8 paid samples, I can't even imagine how long an order might take....

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Acheteur Vérifié

Published on 27/03/2017 à 16h37 following a purchase from 18/07/2016

Delivery took way too long, customer service bad.

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Acheteur Vérifié

Published on 27/03/2017 à 16h36 following a purchase from 06/08/2016

Very nice tiles but fragile.

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Acheteur Vérifié

Published on 27/03/2017 à 16h35 following a purchase from 09/08/2016

The site is easy to use. However, the craftsman who placed the order for me was very worried about not being able to reach you by phone. However, no delivery problems for either the sample or the final order.

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Acheteur Vérifié

Published on 27/03/2017 à 15h59 following a purchase from 20/09/2016

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Acheteur Vérifié

Published on 27/03/2017 à 15h48 following a purchase from 24/09/2016

Good navigation

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Acheteur Vérifié

Published on 27/03/2017 à 15h40 following a purchase from 04/09/2016

Hello, 4 tiles received out of 10 broken and no complaint service or anything.

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Acheteur Vérifié

Published on 27/03/2017 à 15h32 following a purchase from 01/07/2016

A lot of choices

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Acheteur Vérifié

Published on 27/03/2017 à 15h27 following a purchase from 14/06/2016

Very good responsiveness by email for all my questions (samples, deadlines, delivery...). I recommend this serious site.

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Acheteur Vérifié

Published on 27/03/2017 à 15h27 following a purchase from 19/02/2017

The delivery fee policy is not very clear and I had to follow up with the company to find out where my order was, but in the end, delivery was on time, without breakage. The product meets my expectations. Wide choice of colors on the site and not very expensive. I will come back to this site for a future order.

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Acheteur Vérifié

Published on 27/03/2017 à 15h18 following a purchase from 04/02/2017

Ordered a sample that they no longer manufacture. Waited 6 weeks to realize this.

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Acheteur Vérifié

Published on 27/03/2017 à 15h10 following a purchase from 28/02/2017

Reliable. Quality products. Good value for money.

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