Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2017
The delivery of the samples took a long time. However, it was very expensive given the dimensions and weight of the package. If we place an order with you for our 20m2 of tiles, we hope that the delivery will be faster and that a commercial discount on the delivery fees will be offered to us.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2016
Easy to use
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/05/2016
Outrageous
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/11/2016
The color of the tiles received did not match the color displayed on the site at all. The tiles appeared sky blue on the site while I received a sort of lagoon blue-green.. return is paid and not cheap. Had to follow up to get a refund for my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2017
Delivery on time, in good condition. However, following an exchange with an advisor, I was told that the price of the sample would be deducted from my order and that was not the case, I received no discount on the order so just disappointed with this misleading "advertising."
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2016
Good site but sometimes a bit hard to find the products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2016
Very beautiful and good product but communication for delivery very poor
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2017
easy to access
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2016
A few small issues during the delivery of samples but afterwards, good service and especially, excellent quality of tiles :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2017
very satisfied with the site, speed of responses, speed of shipping ... top! Unfortunately spoiled by a deplorable delivery, damaged boxes, half-open, unloading by a pallet truck that jumped 30 cm high from the truck to the ground .. Result 30% of my tiles broken ;(
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/01/2017
LAMENTABLE: 4 deliveries to manage to obtain 25 tiles. No commercial gesture following these problems, apart from having returned 25 tiles each time, which means I have 41 tiles of which 16 are useless to me. ..... Comptoir du Cérame needs to find a transport company worthy of the name!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/09/2016
a lot of choices, good quality but no after-sales service and no communication between the transporter and the customer
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2016
A small issue with the order regarding the availability of tiles. Fortunately, it was resolved. The people I was able to reach online were very good and efficient!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2016
LACK OF PRESENTATION PHOTOS EXCELLENT VALUE FOR MONEY
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