Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
I requested samples to see the color, shape, and proportions and what they sent me is a disgrace. By the way, of course, they will charge you for shipping and packaging fees. The waste samples are not good for what they are normally used for. Poor management and service.
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Response from Comptoir du Cérame
We take note of your dissatisfaction; however, we would like to address your comment: Under no circumstances do we send "waste" tiles as samples out of respect for our customers and also for our products. As noted on our website, for certain items with larger dimensions that constrain packaging, we send a part of the tile. In your case, you ordered among other things patchworks of different patterns and large format mosaics with patterns. Therefore, you received mosaic tiles and not the entire slab and a tile from the patchwork collection so that you could judge the color and material. Concerned about satisfying you as best as possible, we attempted to contact you by phone without success. As a reminder, we refund shipping costs of €15 in the form of a voucher for any order of materials of €120 including tax minimum, and for professionals, the sending of samples is free. We are at your disposal. The Comptoir du Cérame team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2023
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2023
Fast shipping and reception even if the shipping cost is prohibitive compared to the sample. Some finishing defects.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/02/2023
Broken tiles upon opening the package. A shame given the cost of delivery.
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Response from Comptoir du Cérame
Hello, we only have one sample order concerning you?? Regarding the breakage, as indicated in the order confirmation email, just indicate it on the delivery note, and we will replace the breakage right away. Moreover, the delivery costs incurred when ordering samples are completely deducted from your final tile order. I wish you a pleasant day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2023
Tiles that do not resemble the photos on the site at all. Visual rendering of poor quality. We are very disappointed. For returns, we even have to pay!
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Response from Comptoir du Cérame
Hello, sorry that the tiles do not please you... but to say that they are tiles of poor quality!!! Regarding the return, as indicated in our general sales conditions, we take back the material without any problem, but the return is at your expense... like any material seller. I wish you a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2023
Everything is perfect in terms of service, delivery, and after-sales service. A downside regarding the products whose colors do not match the photos on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/01/2023
I am delighted to have received the requested samples. However, the initial format is 44x44 and the delivered squares are 22x22. I think it is not necessarily good form to deliver smaller tiles as they are not sufficiently representative. I must admit that I am a bit disappointed especially since we pay for these samples and their transport.
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Response from Comptoir du Cérame
Hello Madam. As indicated on our website when you placed your order, for packaging reasons for fast shipping (so that the samples arrive within 3-5 days), large pieces are cut. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2023
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2022
Everything went well for the delivery of the sample.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2022
Hello,
Unfortunately, the delivery was not compliant, not at all the expected model, project blocked, customer service number indicated on the internet is incorrect, no one to respond to my urgent need to find a solution. In short, extreme dissatisfaction, I do NOT recommend AT ALL.
HERE
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2022
Positive points:
- Wide choice of tiles
- Possibility to have samples delivered: which allows us to see the rendering of the tiles
- The tile samples resemble the photos on the website
Negative point:
- The delivery: the carrier is certainly not the best. The delivery of the samples was scheduled for Monday 12/12 (perfect, I was working from home!). Except that on Saturday 10/12 I was informed that the carrier would arrive that day between 9:00 and 12:00. I therefore canceled my planned work in my new house to stay home. The carrier never came and I had to reschedule the delivery!! I therefore wasted my time (very precious).
Conclusion:
By reading all the comments on the site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2022
verified reviews
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/11/2022
Order perfect, everything is in superb condition.
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Response from Comptoir du Cérame
Very good, fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/10/2022
Hello, We are truly sorry. Several cumulative factors with our carriers made your delivery complicated. For our part, we did what was necessary by calling on different carriers and of course these additional costs are on us. Aware of the inconvenience caused, we suggest you contact our customer service for a future potential order. We will not fail to make you a commercial gesture. Best regards, the COMPTOIR DU CERAME team.
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Response from Comptoir du Cérame
clear, detailed, comfortable navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2022
no problem!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2022
Super fast delivery times and impeccable packaging, nothing to say. However, we ordered mustard-colored hexagonal tiles, they are absolutely not mustard but orange... I understand that there can be color differences depending on computer screens, but this is clearly not the same color... Too bad.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/10/2022
Very bad. The product was not compliant and Comptoir du Cérame refuses to cover the return shipping costs.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2022
very well presented and clear site. Thank you for offering samples
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2022
Everything went very well. Perfect and friendly contact. Only regret: high shipping costs (€90 for a 2 kg package).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2022
Very Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2022
Rather positive, discount for professionals.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2022
Very good responsive site, attentive to the customer and reassuring. The technical information of the product for installation: joint, type of glue, rectification.... Some tiles have impacts on the edges, which are fragile, be careful when cleaning between the tiles before making the joints.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2022
The Comptoir du Cérame is definitely a reference in the field, as an architect I often rely on this company. However, my first personal order was chaotic regarding the delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2022
the tiles are perfectly compliant with what I expected but.... quite a few tiles were chipped (small and large chips). A bit of bubble wrap, polystyrene, or more eco-friendly cardboard, or newspaper to better protect them from shocks would have easily avoided this type of damage upon receipt, too bad.
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Response from Comptoir du Cérame
Hello, We take great care in packaging our products. We take note of your comment and pass the information to our logistics service. We suggest you contact our customer service for the replacement of the broken tiles. Awaiting your response, Best regards, The COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2022
Everything is very good. To make it perfect, it would be nice to have photos of realizations in wide angle.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2022
Good quality product. Quick delivery. However, the service could be improved.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/06/2022
The order was great. For the delivery, I had to go twice, the first time the carrier had not loaded my order. The tiling is of poor quality and does not match the photo. I followed up 3 times to be able to return it, I am still waiting...
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Response from Comptoir du Cérame
Hello Sir, We have taken note of your comment and have informed our logistics service so that they receive a response from our transport provider. Regarding your tiling, we work with reputable factories and workshops for their seriousness and the quality of their tiles. We are surprised by your qualification of this "poor quality". To process your file as quickly as possible, we need a photo illustrating the defect on your tile. We will not fail to inform the factory and we will get back to you as soon as possible. If you wish to return the product because you do not like it, please follow the following instructions: https://www.comptoirducerame.com/fr/content/32-je-ne-suis-pas-satisfait-je-souhaite-renvoyer-ma-commande Our sales service is waiting for your photos to process your file as quickly as possible. Best regards, The Comptoir du Cérame team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/05/2022
Correct contact, but the correspondent should have alerted us about the appearance of the tiles, moreover the blues are not really blue.
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Response from Comptoir du Cérame
Hello, We take care to photograph each product in our catalog, in order to provide our customers with maximum precision, quality, and realism. On the product sheet of the reference in question, you will note that the aged appearance is clearly visible, giving all the charm and specificity to this tile. We are sorry for your feelings and wish you a good day. The COMPTPOIR DU CÉRAME team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2022
Everything is perfect, practical website to use, quick order dispatch, quality tiles. Too bad my phone numbers (mobile and landline) were not communicated to the delivery person, he could not reach us to arrange an appointment. We had to go pick up our tiles because it was becoming urgent :-(
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/05/2022
If the website's showcase is attractive, the reality is disappointing. 21 tiles delivered: 1 broken, 4 conforming to the photo, the others with defects (which I am told are 'part of the graphic'!). In the end: - it makes the tile very expensive - bad experience - big disappointment
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Response from Comptoir du Cérame
Hello Madam, We are sorry for your feelings. We offer a sampling service to satisfy our clientele. We insist that the reference you chose does not have any defects, as we told you. We have a quality control service that checks all orders before shipping. As we indicated, we immediately sent a box, 4 tiles, to replace the broken piece. If, however, despite our customer service, the quality of these tiles does not satisfy you, we suggest you contact us to return your order. Best regards, the COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2022
No information on the site about the absence of products in stock!
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Response from Comptoir du Cérame
Hello Madam, Thank you for your comment. We would like to point out that we provide an indication at the bottom of the page regarding stock, which is as follows: 'Between 10 and 15 working days (if products are in stock). Please call us at 04 85 80 01 19 for any questions related to stock verification.' Best regards, the COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/04/2022
During the purchasing process, they told me there were no shipping fees, then there were
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Response from Comptoir du Cérame
Hello, As indicated on the site, there are always shipping fees calculated based on the cart amount. We are very sorry, but there was a computer error in your purchasing process and we communicated it to you. Best regards, the COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2022
A bit too expensive.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/04/2022
Very disappointed. Broken or scratched tiles due to the storage of the tiles in the box awaiting a response from customer service to whom I sent an email.
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Response from Comptoir du Cérame
Hello, Thank you for your message. We emailed you at the beginning of the week, asking for the number of damaged pieces to be replaced. Please get back to us so we can send them to you as soon as possible. Best regards, the COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/04/2022
Catastrophic delivery!
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Response from Comptoir du Cérame
Hello, Thank you for your comment. Please contact our customer service to explain your experience. We will make sure to provide feedback to the carrier. Best regards, the COMPTOIR DU CERAME team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2022
Reference error in the delivery, but very high responsiveness from the site which resent the correct product in 3 days. Bravo for the customer service.
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