Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
First order: Solid color tiling: very well corresponds to the description on the site.
Second order: hexagonal art deco tiling. In fact, impossible to create the pattern because you receive 24 of the same in your box! They are only patchwork tiles.... What a disappointment.... NO precision on the site when ordering. In my opinion, this is a shortcoming.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/03/2022
I have nothing to blame your establishment for but your carrier DPD who still has not delivered the package.
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Response from Comptoir du Cérame
Hello, Thank you for contacting us as soon as possible to resolve your problem. Best regards, the COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2022
The products are of quality but a downside on the shipping costs which are enormous
I ordered nine Scrabble-style tiles and paid €63 in shipping, which is a bit expensive after all
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2022
I give a rating of 4 stars out of 5 because I had to call customer service to help me order samples. However, the customer service is great because I received a quick response from them, with clear explanations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2022
In terms of follow-up and information: very good
The transport and friendliness of the driver: very good
The packaging of 990 kg on a single pallet makes it impossible to roll the pallet jack with the load on a dirt sidewalk to bring the load into the dirt courtyard even with two people despite the very good will of the driver
No problem, I transferred each package onto 3 pallets that I had because I anticipated this possible difficulty
So, be sure to ask at the tile counter for the exact packaging to avoid this issue
Otherwise, the tiles are perfectly in line with the sample I received
Very serious supplier
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/02/2022
Not like in the photos on the site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/01/2022
Fast delivery but half of the samples arrived in small pieces
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2022
Tiles received quickly, color similar to that of the photo, very well packaged order: no breakage! I went to pick up the order because it was much simpler for me (on my way) than arranging an appointment that blocks half a day and doesn't deliver after 4:30 PM (a bit complicated when you work!)
I am eagerly awaiting the installed result!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/01/2022
I received my order with the boxes completely damaged and exploded
At least 4 tiles chipped
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Response from Comptoir du Cérame
Hello, We have taken note of your comment. Please know that we are sorry. Our transport providers are partners we choose for their responsiveness and seriousness. We will not fail to communicate your experience to them. On our side, we have done what is necessary by replacing the broken tiles. We hope you are satisfied. Best regards, The COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2021
As with all other sales sites, it is the delivery that is the problem, not the coronavirus. The carriers, the packers at the factory do not do their job properly.
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Response from Comptoir du Cérame
Hello Sir, Following our phone conversation, we are truly sorry. Despite all the care given to the providers we work with, sometimes an incident occurs. But we are working to resolve it. As indicated by phone, I have done what is necessary. I remain at your disposal, Isabelle from the COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2022
The samples are of very good quality, however, the delivery methods are complex and go through a carrier, which makes it difficult to retrieve the products when we are not at home to receive them.
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Response from Comptoir du Cérame
Hello Madam, Indeed we are a 100% online sales site. Concerned about best meeting our customers' expectations, we seek to offer the most restricted possible time slots for receipt. We are at your complete disposal from 8:30 AM to 7:00 PM at 04 85 80 01 19. Best regards, The COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2021
Easy to use, very clear
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2021
Item not received, delivery delayed and the product delivered was from another brand! Very disappointed
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Response from Comptoir du Cérame
Hello Madam,
Despite all the care we take with the quality of our providers/transports, we are sorry to learn about the delivery error and we have done everything possible to resend your order as quickly as possible.
We will now look internally, with the Logistics Team, to see what happened and will escalate the information to the carrier.
We remain at your disposal,
The Comptoir du Cérame Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2021
Clear and complete site.
Lacks sorting criteria
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/09/2021
The tiling is very beautiful but I received the wrong color 3 times.
To this day I still do not have the desired tiling.
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Response from Comptoir du Cérame
Hello Madam,
We have taken note of your comment. As indicated during our exchanges by email and phone, we are in contact with our workshop to resolve this issue.
Please know that we are truly sorry for this setback and are doing our best to provide you with a solution.
Sincerely
The COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2021
the order was easy to place the site is well constructed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2021
good fast and compliant delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/09/2021
The product does not exactly match what was proposed on the site
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Response from Comptoir du Cérame
Hello,
We take note of your comment. As we indicated by email, the sampling service offers 1 piece/tile as a sample and not a box.
Moreover, the sample corresponds exactly to the product proposed on the site.
We wish you a good day,
The COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/09/2021
The site lacks readability. The classification by family is not necessarily very explicit. To find one of the models that may appeal, it is not obvious to know in which category it is classified.
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Response from Comptoir du Cérame
Hello Madam,
Do not hesitate to contact our customer service. We will be happy to assist you in navigating our site.
Have a good day
The COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/09/2021
First delivery arrived in pieces.
My order is being resent - second delivery still in pieces
Absolutely to be avoided!!
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Response from Comptoir du Cérame
Hello Madam,
As we indicated by email, we are sorry for this delivery problem.
We have taken the necessary steps with our transport provider and will not fail to inform you of their response.
We remain at your disposal.
Sincerely
The COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2021
The tiling is very pretty and I am delighted with my order but I regret a poor quality packaging.
The packages arrived open. At €120 for delivery, I expected better.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2021
Very beautiful tiling and timely delivery. Just the delivery is really too expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2021
Hello.
The delivery went well but the box was damaged at one corner, (hence the reservation). The tiles are scratched from rubbing during transport, it would be good to provide spacers between the tiles to avoid this problem, I know this represents additional work.
But all the handling between carriers over the distance.
Have a good day.
I can send you photos of the remaining tiles.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2021
The tiling is as we hoped
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2021
Very good order tracking.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/06/2021
No tracking of the delivery, we had to call back for the merchandise to be delivered with a 3-week delay
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Response from Comptoir du Cérame
Hello Sir,
We thank you for your order and take note of your dissatisfaction.
However, we would like to remind you that our delivery times are 15 working days from the confirmation/payment of the order.
The carrier tried several times to contact you as indicated in the history of your order without success. Hence the slight delay.
The tracking link was also available to you on your customer account.
At your disposal,
The COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2021
Did not respect the delivery deadline
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Response from Comptoir du Cérame
Hello Sir,
We take note of your message and thank you for it.
One of the tiles you chose is handmade and at the time of your order this reference was unfortunately out of stock.
Our manufacturer did their best to deliver to you as quickly as possible despite high demand.
Best regards,
The Comptoir du Cérame team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2021
efficient hotline that was able to resolve the delivery issue
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2021
Easy to navigate site, but delivery person needs to be reviewed!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2021
Top tiles at affordable prices. However, regarding delivery, the price is high. And I must say that they do not respect the delivery instructions and days given. Two orders placed, both deliveries were made on days when I was not available, I had clearly specified by message.
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Response from Comptoir du Cérame
Hello Madam, We are delighted that you like the Dolce collection you chose. Thank you, indeed as you point out we focus a large part of our efforts to offer our customers quality tiles at fair prices. However, we take note of your information regarding the delivery of your order and we will pass it on to our provider with whom we have been working for many years. Best regards, The COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2021
Very clear and functional website. Telephone assistance: good customer reception and effective responses. Information on delivery tracking: good real-time tracking. Delivery: local carrier Normatrans punctual but very rushed - leaves the pallet outside the house without helping the customer - the driver does not have time to wait for us to check the goods.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2021
fast delivery and in good condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2021
Rather well done, attractive in any case. Only downside, the samples do not match what you receive and order. Moreover, some samples are not sent because there is no stock but this is not visible on the website...
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Response from Comptoir du Cérame
Hello, Thank you for your feedback, glad to see that you liked the site. We are sorry for your mishap. Our products are in stock but it may happen that we have an occasional out of stock on certain items. After internal investigation, we kindly ask you to excuse us. Due to a technical problem, you did not receive the email informing you of the temporary out of stock on this sample. Best regards, The COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2021
Of the two items, one of the two was completely compliant, the other did not resemble the photo on the site. The tile was embossed while it seemed to have a very thin design.
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Response from Comptoir du Cérame
Hello, We are sorry for your feelings regarding the product LI0201004. Despite all our efforts to have the most realistic photos possible, this tile is an exception in our catalog as it is very difficult to photograph due to its manufacturing method. This is one reason why we offer a refundable sampling service. Thank you, The COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2021
Clean and fast shipping Difficult search on the site, especially sorting by price or color Interesting products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2021
Easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2021
Pleasant site. 2 small downsides. Not enough photos of decorations / situational setups with the tiles. And not practical to find a spotted model.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2021
Delivery well received, well informed of the day and time slot, perfect.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2021
Hello unfortunately the color of the tiling is darker than on your site the background is not ecru but dark beige it does not go with the furniture we will not be able to use it to our great regret ........
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Response from Comptoir du Cérame
Hello Madam,
We are sorry to learn that you will not be able to use the tiling you chose.
We do everything possible to show our products in the most realistic way possible. However, our photos are not contractual and we do not control the differences in color shades between different screens. That is why we offer our customers to order a sample that will be refunded upon ordering.
Best regards, the COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2021
reactive in the order and delivery.
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