Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Hello. 1st delivery unsuccessful: I was absent and missed the delivery person. Neither voicemail nor letter was left by them, I had to contact the distributor who fortunately located my order. Second attempt successful but 1 of the 3 boxes is completely destroyed: tiles all broken in two. A shame therefore.
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Response from Comptoir du Cérame
Hello, We are sorry to see that your delivery went poorly. On our side, please know that we are very concerned about the delivery service we provide to our customers. We are contacting the carrier and remain at your disposal. The COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/03/2021
I was delivered the wrong color. I wanted mustard yellow credenza as shown in the presentation photo, but instead I received an ochre red (nothing to do with it) since then I have been desperately trying to reach them by phone, but from the first ring my call is redirected to an automatic voicemail that tells me 'we are not available at the moment, please call us back later' okay but when? You are not available on Thursday at 3 PM, nor even on Friday? I am quite surprised. I also sent a message to 'contact us' I hope to get a quick response, and that a solution will be found. Not very reassuring..
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Response from Comptoir du Cérame
Hello, Thank you for your message. We were exceptionally closed this Friday 19/03 as indicated on Google. As we explained to you this morning, we are doing everything possible to resolve this error. Please know that we will get back to you as soon as possible. Best regards, The Comptoir du Cérame Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/03/2021
Beautiful tiles spotted on the site and ordered. Questions asked directly on the site went unanswered (regarding matching credenza choices with the tiles and advice on choosing grout for the tiles) so there is a feeling of a somewhat light customer relationship and the impression of ordering from a robot ;-( In conclusion: very limited pre-sale exchanges on advice / unsatisfactory delivery considering the price / but beautiful tiles purchased
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Response from Comptoir du Cérame
Hello Thank you for your message. We are sorry for your disappointment regarding the delivery, but we would like to inform you that as indicated on our site: 'Delivery On site - Orders are delivered in front of the garden entrance or at the door of the building'. Furthermore, we are surprised because, upon reviewing your file, we see that we have responded by email to all your questions. Please know that we are delighted that you like our tiles. Best regards, The COMPTOIR DU CÉRAME Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2021
Sample order, very fast delivery. Very beautiful products, now all that’s left is to decide...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
Good, good description of the products, very quick sample request and refund upon order. Staff accessible by phone.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/02/2021
Received unlabelled sample order (handy!). Many products unavailable. Customer service is moderately effective as an intermediary between suppliers in Spain but nevertheless makes every effort to satisfy the customer. Final order very good, the tiles are of good quality.
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Response from Comptoir du Cérame
Hello,
Thank you for your message. We are sorry. Please know that this is the first time this incident has occurred and we will do everything to analyze this error and avoid this kind of situation from happening again.
Sincerely,
The COMPTOIR DU CÉRAME Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/02/2021
Well-designed site, with nice products.
Responsive customer service, very fast delivery, but disappointed with the products...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/01/2021
Extremely long delay: 5 weeks. It may not be essential to have orders to restart production, anticipating is better!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2021
Hello, beautiful tiling, nothing to say, however, the internal packaging is more than average! The tiles rub against each other! This causes scratches!
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Response from Comptoir du Cérame
Hello,
We are delighted that you like the tiles.
We take note of your observation as we are very attached to the quality of the packaging.
Have a good day
The COMPTOIR DU CÉRAME team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
Reliable sites, great product choices, quick action.
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Response from Comptoir du Cérame
Hello Sir, thank you very much for your message. It is always important for us to see that our customers are satisfied with our services on our unique site https://www.comptoirducerame.com
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
Satisfied with my sample order, quick delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2021
The site is well made
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
Nice range of products well highlighted.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2021
Very good overall but 3 tiles were broken on the side. Too bad.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/01/2021
Quick delivery but patterns of poor quality
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Response from Comptoir du Cérame
Hello,
We just read your comment. We are sorry.
The products you chose are classics that have been in our catalog for several seasons and are very popular.
We have not received any negative feedback on these products.
Please feel free to contact us again if you would like new samples.
Best regards,
The sales team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2021
Great quality product not yet installed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2020
happy with the quality of the tiles but very disappointed because I did not receive the colors I ordered
:/
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Response from Comptoir du Cérame
Hello Sir,
There was an error in the preparation of your order. We are sorry. Your boxes are on their way with the correct colors.
Again, our apologies.
The sales service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2020
The order went well with competent and flexible sellers. However, the delivery service is outrageous and misleading: they pretended not to have been able to reach me (only one call without leaving a message according to them) to justify that I was not delivered on the scheduled day. After rescheduling the delivery, the delivery person left a pallet with 280k of tiles in front of my building without help or explanation. In conclusion: I STRONGLY DISCOURAGE
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Response from Comptoir du Cérame
Hello, Thank you for your message, we strive daily to meet the expectations of our customers. We would like to clarify as indicated on the site and in the general sales conditions: 'orders [are delivered] in front of the garden entrance or at the door of the building'. We are very committed to the quality of the delivery service we offer, but unfortunately, we do not have control over the personnel of our service providers. We have also reported this failure to the carrier for a thorough investigation to be conducted. Best regards, The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
A real pleasure to work with this site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2020
Sample order, beautiful products but delivery arrived before the scheduled date and the package was thrown over a 2.5m gate by the carrier...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/10/2020
The tiles are beautiful, the staff is available and responsive, and the deadlines were respected. However, there was an error in my order, I had requested square tiles and I was delivered hexagonal tiles which might not fit well where I intended to put them... Too bad for this mistake because otherwise a very good experience.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2020
Review on delivery bad but very satisfactory product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
Fast delivery.
Small downside for the delivery fees which are very high!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2020
I ordered 2 samples so 2 times €15, but no refund because my total order did not reach the minimum amount. Moreover, almost 1/4 of my order had broken tiles... Fortunately, I had enough left to make my backsplash. Too bad the carrier does not pay attention to the package. Otherwise, beautiful product quality.
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Response from Comptoir du Cérame
Hello,
We really regret your feelings. By coming back to us we would have refunded or replaced the breakage.
As for the shipping costs of the samples, we specify on the site that we only refund one shipping cost of samples per order and for that it had to reach €120 including tax excluding shipping costs.
Thank you for the information regarding the carrier that we will pass on to our logistics service.
Our team is at your disposal.
Best regards,
The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2020
Beautiful choice of quality tiles, customer service attentive to my order which was poorly delivered (address error). However, there was no protection for the tiles inside the box, my package was damaged as well as the mini pallet... fortunately no breakage. Upon receipt, it is important to check with the delivery person if damaged, refuse the goods
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2020
The tiles are very pretty but 3 of them in the only package ordered arrived broken.
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Response from Comptoir du Cérame
Hello,
We really regret the breakage.
In a case like yours, if the complaint is made in time, we offer: either the reshipment of the broken tiles, or a partial refund of the order. The latter option being the one you chose.
Best regards
The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/10/2020
Correct delivery time.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/10/2020
lamentable and scandalous delivery. Just dropped in front of my gate and it was up to me to bring it into the house.
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Response from Comptoir du Cérame
Hello Sir, We understand your dissatisfaction. Nevertheless, we explicitly state on the site that material deliveries are made "in front of the garden entrance or at the building door." Unfortunately, we do not offer the possibility to deliver the tiles to your home. Best regards, The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2020
change carrier!
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Response from Comptoir du Cérame
Hello, We regret your feelings regarding the carrier and we take your information into account. Indeed, the carrier is the last link in the ordering process at Comptoir du Cérame and we must ensure a service of constant quality until your delivery. We invite you to get back to us. Our team is at your disposal. Best regards, Comptoir du Cérame
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/10/2020
No response following the email sent
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Response from Comptoir du Cérame
Hello, Customer satisfaction is our priority and we assure you that our team does its best to go in this direction. We responded as quickly as possible upon receiving your message. Do not hesitate to get back to us if needed, we are at your disposal. Best regards, The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2020
the product description is not quite accurate! This is ceramic product on terracotta and not a cement product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2020
Samples received quickly. Assistance in ordering these samples very appreciated
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2020
Good choice..attractive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/09/2020
It's a shame that in terms of pricing you remain very expensive compared to the competition, despite a 10% discount for artisans with a nice surprise at the end of the order of an additional €144 for delivery.
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Response from Comptoir du Cérame
Thank you very much for your comment.
The tiles we select, like the products we publish, meet the demands of our clientele.
We do everything we can to adjust our services as best as possible, aware of the cost this entails.
Best regards,
The Comptoir du Cerame team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/08/2020
I requested a delivery as soon as possible on September 24. I stated this several times. But the carrier must not have received the message. The carrier did not contact me as promised, the delivery person arrived with the pallet on September 8 to my great surprise and dismay. The street is small and the pallet remained for several days before my tiler had the time and kindness to bring the boxes to his place. A car or a large truck could have damaged the pallet, or it could have been stolen. On the same day, or the next, from your website, I sent a complaint that went unanswered.
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Response from Comptoir du Cérame
Hello,
We truly regret your feelings. The communication of the desired date was indeed indicated to the carrier twice who, in your case, unfortunately did not take this information into account.
The carrier is the last link in the ordering process and we strive to ensure a service of constant quality until the correct delivery of the tiles. We have indeed made a complaint to the transport company.
As for the complaint that went unanswered, we are in the middle of changing the site and your email did not reach us. Thanks to you, we have detected the flaw. Thank you very much.
Best regards,
The Comptoir du Cerame team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/08/2020
There are no visuals of the tiles laid together, to visualize the complete pattern.
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Response from Comptoir du Cérame
Hello,
Thank you very much for your message.
We have been working for some time on a new version of the site and soon, the tiles with a decor will be presented in this way.
Best regards,
The Comptoir du Cerame team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2020
Happy with my purchase, the tiles are very pretty but the only downside is that I ordered a small quantity which was sent to me in a poorly protected box, in the end out of 13 tiles only 4 arrived intact... I contacted customer service who very responsively offered to send me a new package, I specified to protect it well because the package had to travel 1500 km it cannot be protected just by bubble wrap... I received my new order and the same, poorly protected package and more than half of the tiles broken! This time, however, silence from customer service...
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Response from Comptoir du Cérame
Hello,
We truly regret your feelings, but the instructions for the new packaging were indeed given to the factory.
The second delivery took place on 07/09 and since then we have not had any reports of new breakage, neither in our emails nor by phone. So, indeed, silence on our part because we cannot resolve a problem of which we are not aware.
We thought everything had been resolved in the right way.
We will send you a new box from our own logistics service, without having received your replacement request, neither by email nor by phone.
Indeed, we make customer satisfaction our priority and we are always listening to our customers.
The Commercial Service COMPTOIR DU CERAME
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2020
Some difficulties encountered with the carrier (lost packages) but effective management by the sales service who had a new order shipped.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2020
Easy navigation on the site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/07/2020
For the site, very good; no issues
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Response from Comptoir du Cérame
Hello,
Customer satisfaction being our priority, we invite you to get back to us. The feedback you can provide us will undoubtedly help us improve our services.
Best regards,
The sales service
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