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A
Rating: 4 out of 5
Sample delivered quickly, very well packaged
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Packaging far too light to properly protect the tiles, several packages opened. Other than that, very fast delivery and great quality of customer service. Very happy.
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A
Rating: 3 out of 5
No delivery tracking. Package delivered while the order was 'in preparation' so it was not possible to organize for reception. While the delivery cost is still significant. A few tiles were chipped during unpacking.
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Response from Comptoir du Cérame
Hello Sir, Thank you very much for your message. We regret the situation. We are currently making changes in logistics and the tracking program had a problem. Please contact us at 09 72 50 67 81, or send us a message so we can look together for the chipped tiles. Best regards, The sales service
A
Rating: 4 out of 5
Very good customer service! Delivery problem but independent of Comptoir du Cérame! Impeccable tiling
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A
Rating: 1 out of 5
Disappointed with the order.
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Response from Comptoir du Cérame
Hello Madam,
Sorry to hear that you did not receive what you were expecting.
Please contact us to see together what happened with the preparation of your package. Please note that the shipping costs for the sample order are always refunded at the time of the firm order if it exceeds €120 of product purchase.
We remain at your disposal.
Best regards,
The Comptoir du Cérame team
Sorry to hear that you did not receive what you were expecting.
Please contact us to see together what happened with the preparation of your package. Please note that the shipping costs for the sample order are always refunded at the time of the firm order if it exceeds €120 of product purchase.
We remain at your disposal.
Best regards,
The Comptoir du Cérame team
A
Rating: 4 out of 5
Fast delivery and very beautiful tiling, I will place my order
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A
Rating: 4 out of 5
Great customer relations service, the lady I spoke to on the phone was able to answer all my questions, respect for deadlines and they took my urgency into account, products well packaged, a few tiles were broken but that's the transport, I had taken the precaution of ordering more to avoid having to make a complaint.
A small downside is the delivery price which I find very high, almost the same price as my order.
The delivery price needs to be reviewed especially when we know that your carrier delivers us with broken tiles
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A small downside is the delivery price which I find very high, almost the same price as my order.
The delivery price needs to be reviewed especially when we know that your carrier delivers us with broken tiles
A
Rating: 2 out of 5
One of the three tiles arrived broken (product 0809026)
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Response from Comptoir du Cérame
Hello Madam,
Thank you for your message.
We regret to learn that you received a broken tile during your sample order. This rarely happens.
Please contact us at 09 72 50 67 81, or send us a message to look together at what happened.
Best regards,
The sales service
Thank you for your message.
We regret to learn that you received a broken tile during your sample order. This rarely happens.
Please contact us at 09 72 50 67 81, or send us a message to look together at what happened.
Best regards,
The sales service
A
Rating: 4 out of 5
Quality material
Correct delivery time
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Correct delivery time
A
Rating: 2 out of 5
The tile samples were not all correct and one tile arrived broken.
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Response from Comptoir du Cérame
Hello Madam,
We regret this error, it does not normally happen, please contact us to look together at your case, here are our contact details:
Tel. 0972506781
[email protected]
Looking forward to hearing from you,
The Comptoir du Cérame team
We regret this error, it does not normally happen, please contact us to look together at your case, here are our contact details:
Tel. 0972506781
[email protected]
Looking forward to hearing from you,
The Comptoir du Cérame team
A
Rating: 3 out of 5
Navigation on the site is not obvious: one does not immediately see the richness of the products. Would benefit from having more photos to get an idea.
I appreciated being able to order a sample and to have the shipping costs refunded if I decide on this model.
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I appreciated being able to order a sample and to have the shipping costs refunded if I decide on this model.
A
Rating: 4 out of 5
Product meets our expectations and is of very good quality.
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A
Rating: 4 out of 5
Easy order
Good quality product
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Good quality product
A
Rating: 1 out of 5
Customer service unreachable. Sample order overpriced: €15 shipping for €1 of tiles, which in the end was not great. We found exactly the same tile model much nicer elsewhere!
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Response from Comptoir du Cérame
Hello,
We regret the feeling you have shared with us, however, we only received one call from you on 26/06 to which we responded by email.
Your sample arrived at your place on 28/06, three days after the order.
The shipping costs for samples are refunded in case of a firm order, as indicated on the site.
We remain at your disposal.
Commercial Department
We regret the feeling you have shared with us, however, we only received one call from you on 26/06 to which we responded by email.
Your sample arrived at your place on 28/06, three days after the order.
The shipping costs for samples are refunded in case of a firm order, as indicated on the site.
We remain at your disposal.
Commercial Department
A
Rating: 4 out of 5
The site is well made and attractive for its choice of tiles.
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A
Rating: 4 out of 5
Order and delivery very very good
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A
Rating: 2 out of 5
Unreachable by phone, no follow-up on delivery dates, very poor customer service. I do not recommend
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A
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
A bug during my first order but otherwise delivery was faster than expected!!
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A
Rating: 3 out of 5
Currently not satisfied with the delivery of the samples
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A
Rating: 4 out of 5
A lot of choices among ranges that do not exist elsewhere.
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A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Very beautiful products, fast delivery. Possibility of express delivery which is very useful given the delivery times of tiles in stores. Payment by bank transfer can create delays for delivery which is a shame. If you need the product quickly, pay by credit card.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Superb tiling!
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A
Rating: 4 out of 5
Product conforms to my expectations, of very good quality and the color of the tiles is true to the photo on the website. Customer service is attentive.
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A
Rating: 3 out of 5
good quality of the tiles
too bad that for the price of transport (more expensive than the order itself) the packaging is not up to par with many chipped pieces upon arrival
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too bad that for the price of transport (more expensive than the order itself) the packaging is not up to par with many chipped pieces upon arrival
A
Rating: 4 out of 5
Good especially since the second delivery went smoothly this time
Thank you
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Thank you
A
Rating: 4 out of 5
customer service sometimes difficult to reach
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Response from Comptoir du Cérame
Hello,
We are very concerned about the satisfaction of our customers.
Our line is often busy as we receive many calls.
However, we always return to calls that could not get through.
Likewise, all messages receive a response.
Please believe that we regret your feelings and do not hesitate to come back to us if needed, we are at your disposal.
Customer Service Comptoir du Cérame.
We are very concerned about the satisfaction of our customers.
Our line is often busy as we receive many calls.
However, we always return to calls that could not get through.
Likewise, all messages receive a response.
Please believe that we regret your feelings and do not hesitate to come back to us if needed, we are at your disposal.
Customer Service Comptoir du Cérame.
A
Rating: 2 out of 5
I made a mistake in the reference for the order of a wall tile because the color looked almost identical in appearance on the site, upon receipt however, the color is much too light. All I was told over the phone is that I should reorder the correct color and then they would send me the amount of the return shipping for the other. Without knowing if there would be any commercial gesture or not. I am disappointed. Total order of more than 1500 euros.
Delivery person not equipped with electric material, the pallet was dropped in the middle of the road because it was a bit sloped, he could not maneuver it.
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Delivery person not equipped with electric material, the pallet was dropped in the middle of the road because it was a bit sloped, he could not maneuver it.
Response from Comptoir du Cérame
Hello,
We regret not having made ourselves understood.
Indeed, return shipping costs are normally the responsibility of the customer unless it is a shipping error on our part. Which is logical.
Nevertheless, you were asked to kindly send us an email regarding your request for a commercial gesture, with an explanation of the reason, which you have clearly indicated here in your comments, and that your request would be forwarded to our manager.
Indeed, we care deeply about our customers' satisfaction and are sorry that you have this negative feeling.
As for the transport, we thank you for your comments which we will forward to our carrier so that this does not happen again and that measures are taken.
Indeed, the returns you can make to us allow for a constant improvement of service.
Our team is at your disposal.
Customer Service
We regret not having made ourselves understood.
Indeed, return shipping costs are normally the responsibility of the customer unless it is a shipping error on our part. Which is logical.
Nevertheless, you were asked to kindly send us an email regarding your request for a commercial gesture, with an explanation of the reason, which you have clearly indicated here in your comments, and that your request would be forwarded to our manager.
Indeed, we care deeply about our customers' satisfaction and are sorry that you have this negative feeling.
As for the transport, we thank you for your comments which we will forward to our carrier so that this does not happen again and that measures are taken.
Indeed, the returns you can make to us allow for a constant improvement of service.
Our team is at your disposal.
Customer Service
A
Rating: 3 out of 5
good quality of tiles upon receipt (I haven't laid it yet...)
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A
Rating: 4 out of 5
Very good customer service
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A
Rating: 3 out of 5
Nice site. Unfortunately, 14 tiles were broken upon arrival and 5 tiles were chipped.
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A
Rating: 3 out of 5
Shipping costs are almost as expensive as the tiles. 90€. Wow
Packaging of the tiles not suitable. Not very sturdy.
Otherwise, beautiful product
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Packaging of the tiles not suitable. Not very sturdy.
Otherwise, beautiful product
A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Very good responsiveness from the staff.
Problem with broken tiles in the package, perhaps a flaw in the packaging of the package not secured enough. Nevertheless, these are samples, so not as serious as if I had ordered a large quantity.
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Problem with broken tiles in the package, perhaps a flaw in the packaging of the package not secured enough. Nevertheless, these are samples, so not as serious as if I had ordered a large quantity.
A
Rating: 2 out of 5
The quality is very nice, but the order does not correspond to what we expect based on the presentation of the website.
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A
Rating: 4 out of 5
Fortunately, I made 2 orders (ultimately combined) of 2 and 1 tiles each to my preference: I can thus,
if my project comes to fruition, know my favorite.
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if my project comes to fruition, know my favorite.
A
Rating: 4 out of 5
WELL DONE
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A
Rating: 3 out of 5
Easy communication and quick handling of the order
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