Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/01/2022
Very easy to order and fast delivery
Beautiful products
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/01/2022
I received my order with the boxes completely damaged and exploded
At least 4 tiles chipped
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Response from Comptoir du Cérame
Hello, We have taken note of your comment. Please know that we are sorry. Our transport providers are partners we choose for their responsiveness and seriousness. We will not fail to communicate your experience to them. On our side, we have done what is necessary by replacing the broken tiles. We hope you are satisfied. Best regards, The COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2021
No worries, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2022
Fast shipping
Information on delivery tracking perfect
Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2021
As with all other sales sites, it is the delivery that is the problem, not the coronavirus. The carriers, the packers at the factory do not do their job properly.
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Response from Comptoir du Cérame
Hello Sir, Following our phone conversation, we are truly sorry. Despite all the care given to the providers we work with, sometimes an incident occurs. But we are working to resolve it. As indicated by phone, I have done what is necessary. I remain at your disposal, Isabelle from the COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2022
Perfect magnificent
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2022
The samples are of very good quality, however, the delivery methods are complex and go through a carrier, which makes it difficult to retrieve the products when we are not at home to receive them.
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Response from Comptoir du Cérame
Hello Madam, Indeed we are a 100% online sales site. Concerned about best meeting our customers' expectations, we seek to offer the most restricted possible time slots for receipt. We are at your complete disposal from 8:30 AM to 7:00 PM at 04 85 80 01 19. Best regards, The COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2021
In line with my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2021
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2021
Order received quickly, very well packaged. Very good customer service, available and responsive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2021
Easy to use, very clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2021
Very nice. Easy to install. Well organized delivery.
Everything is top-notch.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2021
Good quality, nice patterns. 5 tiles were broken during transport but customer service was responsive, understanding, and quickly sent us replacements.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2021
Very good showcase on the site. Very good product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2021
Order and tracking were impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2021
Excellent customer service, fast delivery, and tiles true to the photo. In a word, perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2021
The samples are very well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2021
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2021
Very satisfied
The shipping was very fast and the delivery was problem-free.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2021
I ordered and received samples quickly. They match exactly what is presented and seem to be of good quality.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2021
Item not received, delivery delayed and the product delivered was from another brand! Very disappointed
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Response from Comptoir du Cérame
Hello Madam,
Despite all the care we take with the quality of our providers/transports, we are sorry to learn about the delivery error and we have done everything possible to resend your order as quickly as possible.
We will now look internally, with the Logistics Team, to see what happened and will escalate the information to the carrier.
We remain at your disposal,
The Comptoir du Cérame Team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/10/2021
Excellent customer service, high-quality items. Fast sample sending. All positive and highly recommended!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/10/2021
Very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/11/2021
A wide choice of quality tiles at interesting prices and top-notch customer service, thank you very much I am delighted with my purchases!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/10/2021
Very good! I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/10/2021
Pretty tiles that I couldn't find elsewhere and were delivered very quickly. I am delighted!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/10/2021
Fast delivery of samples!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2021
Everything in order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/10/2021
Perfectly smooth exchange!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2021
Clear site, efficient service. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/10/2021
Very fast delivery and careful packaging, the tile samples correspond well to the photos on the site. I still have to choose between two models... Difficult!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2021
Pleasant site
Neat presentation and available if you call
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2021
The ordered samples arrived quickly and match the colors on the site. While not similar to cement tiles, the rendering of the stoneware is quite successful and the appearance is qualitative!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2021
very satisfied with the quality of the tiles and the delivery :-)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/09/2021
The tiling is very beautiful but I received the wrong color 3 times.
To this day I still do not have the desired tiling.
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Response from Comptoir du Cérame
Hello Madam,
We have taken note of your comment. As indicated during our exchanges by email and phone, we are in contact with our workshop to resolve this issue.
Please know that we are truly sorry for this setback and are doing our best to provide you with a solution.
Sincerely
The COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/09/2021
The product does not exactly match what was proposed on the site
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Response from Comptoir du Cérame
Hello,
We take note of your comment. As we indicated by email, the sampling service offers 1 piece/tile as a sample and not a box.
Moreover, the sample corresponds exactly to the product proposed on the site.
We wish you a good day,
The COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/09/2021
The site lacks readability. The classification by family is not necessarily very explicit. To find one of the models that may appeal, it is not obvious to know in which category it is classified.
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Response from Comptoir du Cérame
Hello Madam,
Do not hesitate to contact our customer service. We will be happy to assist you in navigating our site.
Have a good day
The COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2021
Very responsive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2021
Very good responsiveness from customer service. Reliable information, deadlines respected.
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