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A
Rating: 5 out of 5
A quick shipment (one week) and top-notch after-sales service!
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 1, 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
A lot of choices, fast shipping! Just a pity that you can't order the same reference multiple times to compose the pattern...
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A
Rating: 5 out of 5
Very satisfied overall, original tiles of good quality, color matching the photos on the site, fast delivery. Thank you!
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A
Rating: 5 out of 5
Very good order tracking. Serious. The site is clear. No surprises.
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A
Rating: 5 out of 5
Perfect delivery in 4 days, super available customer service, perfect thank you very much
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A
Rating: 5 out of 5
Quality and seriousness. Very fast shipping of samples.
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A
Rating: 5 out of 5
Everything went very well. The possibility to order samples is a real plus.
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A
Rating: 5 out of 5
Very nice quality and choice of tiles. Patterns that you don't see elsewhere.
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A
Rating: 3 out of 5
Extremely long delay: 5 weeks. It may not be essential to have orders to restart production, anticipating is better!
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A
Rating: 5 out of 5
Very fast. The order was shipped only 2 hours after ordering. I received a message allowing me to choose my delivery date and the delivery person called me a few minutes before arriving. Perfect!!! And the chosen tile is beautiful. I recommend.
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A
Rating: 5 out of 5
Fast and compliant delivery
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A
Rating: 3 out of 5
Hello, beautiful tiling, nothing to say, however, the internal packaging is more than average! The tiles rub against each other! This causes scratches!
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Response from Comptoir du Cérame
Hello,
We are delighted that you like the tiles.
We take note of your observation as we are very attached to the quality of the packaging.
Have a good day
The COMPTOIR DU CÉRAME team
We are delighted that you like the tiles.
We take note of your observation as we are very attached to the quality of the packaging.
Have a good day
The COMPTOIR DU CÉRAME team
A
Rating: 5 out of 5
Nothing to say, perfect
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A
Rating: 5 out of 5
Pretty products ordered quickly, received quickly! I recommend without reservation.
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A
Rating: 5 out of 5
Perfect. Fast delivery of very well-packaged samples.
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A
Rating: 5 out of 5
Completely satisfied, I had an advisor who helped me a lot and who was able to guide me effectively in my ordering process, despite an issue with color evaluation on the site.
I highly recommend this company Comptoir du Cerame, they are attentive to our needs and particularly quick for delivery and ensuring the content is in perfect condition upon delivery.
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I highly recommend this company Comptoir du Cerame, they are attentive to our needs and particularly quick for delivery and ensuring the content is in perfect condition upon delivery.
A
Rating: 5 out of 5
Difficult to choose from an image, but it completely meets my expectations
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A
Rating: 5 out of 5
Sample order arrived without issues
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A
Rating: 5 out of 5
Very good responsiveness and quality of exchanges. I recommend!
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A
Rating: 5 out of 5
very satisfied with all your services
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Quick service. Quality tiles.
Too bad there is no real-time stock visible on the site.
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Too bad there is no real-time stock visible on the site.
A
Rating: 5 out of 5
Faster delivery than expected.
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A
Rating: 5 out of 5
I received samples, super quality and fast and careful shipping. I will order from them.
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A
Rating: 5 out of 5
Thank you delivery service and perfect packaging, the tiles are beautiful!
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A
Rating: 5 out of 5
As always, very good services, quick delivery and quality materials.
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A
Rating: 5 out of 5
compliant and in good condition
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A
Rating: 2 out of 5
Quick delivery but patterns of poor quality
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Response from Comptoir du Cérame
Hello,
We just read your comment. We are sorry.
The products you chose are classics that have been in our catalog for several seasons and are very popular.
We have not received any negative feedback on these products.
Please feel free to contact us again if you would like new samples.
Best regards,
The sales team.
We just read your comment. We are sorry.
The products you chose are classics that have been in our catalog for several seasons and are very popular.
We have not received any negative feedback on these products.
Please feel free to contact us again if you would like new samples.
Best regards,
The sales team.
A
Rating: 5 out of 5
Perfect nothing to complain about
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A
Rating: 3 out of 5
happy with the quality of the tiles but very disappointed because I did not receive the colors I ordered
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Response from Comptoir du Cérame
Hello Sir,
There was an error in the preparation of your order. We are sorry. Your boxes are on their way with the correct colors.
Again, our apologies.
The sales service
There was an error in the preparation of your order. We are sorry. Your boxes are on their way with the correct colors.
Again, our apologies.
The sales service
A
Rating: 5 out of 5
Very beautiful tiles, excellent quality.
Very appreciated gift voucher.
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Very appreciated gift voucher.
A
Rating: 5 out of 5
Great site. Order processing and fast delivery, perfectly neat packaging, good description matching the products. Really nothing to complain about!
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A
Rating: 5 out of 5
Very easy
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A
Rating: 5 out of 5
Very efficient and professional
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A
Rating: 5 out of 5
Fast and impeccable service as always, I recommend
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A
Rating: 5 out of 5
Very good service - I placed an order - I reported a color error on one of the ceramics and via chat, photo sent, the person immediately had the correct color sent to me! Bravo! Not only did I find beautiful tiles but also a great service. I recommend 200%!
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A
Rating: 5 out of 5
Exactly what I hoped for, very beautiful tiles, the quality looks very good too
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A
Rating: 5 out of 5
Perfect
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A
Rating: 1 out of 5
The order went well with competent and flexible sellers. However, the delivery service is outrageous and misleading: they pretended not to have been able to reach me (only one call without leaving a message according to them) to justify that I was not delivered on the scheduled day. After rescheduling the delivery, the delivery person left a pallet with 280k of tiles in front of my building without help or explanation. In conclusion: I STRONGLY DISCOURAGE
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Response from Comptoir du Cérame
Hello, Thank you for your message, we strive daily to meet the expectations of our customers. We would like to clarify as indicated on the site and in the general sales conditions: 'orders [are delivered] in front of the garden entrance or at the door of the building'. We are very committed to the quality of the delivery service we offer, but unfortunately, we do not have control over the personnel of our service providers. We have also reported this failure to the carrier for a thorough investigation to be conducted. Best regards, The Comptoir du Cérame team
A
Rating: 5 out of 5
Great site with very beautiful products. I highly recommend it.
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