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A
Rating: 5 out of 5
superb, warm, authentic... I love it
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 1, 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
very nice selection of tiles and faience. A pleasure for the eyes.
I greatly appreciated the exchanges following my questions and inquiries.
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I greatly appreciated the exchanges following my questions and inquiries.
A
Rating: 5 out of 5
Perfect
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A
Rating: 2 out of 5
GOOD SITE, BUT BIG PROBLEM WITH DELIVERY 2 MONTH WAITING TO TELL ME THAT THE PACKAGES ARE LOST
OTHERWISE SUPER PRODUCT
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OTHERWISE SUPER PRODUCT
Response from Comptoir du Cérame
Hello,
We are sorry for this situation. During the entire confinement phase, we tried to be as reactive as possible despite this exceptional situation. We did our best.
We are truly sorry for your feelings.
Best regards,
The Comptoir du Cérame team
We are sorry for this situation. During the entire confinement phase, we tried to be as reactive as possible despite this exceptional situation. We did our best.
We are truly sorry for your feelings.
Best regards,
The Comptoir du Cérame team
A
Rating: 5 out of 5
Delivery of samples very fast, and perfect packaging.
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A
Rating: 5 out of 5
very satisfied. very reactive and efficient customer service.
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A
Rating: 2 out of 5
The color of the tile on the site is not at all the same as in reality.
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Response from Comptoir du Cérame
Hello,
Thank you very much for your feedback. It is indeed an intermediate color between blue, green, and gray.
If you would like other samples, we have different products similar to this one. We would be happy to send them to you for free. Please do not hesitate to get back to us if needed.
Best regards,
The Comptoir du Cérame team
Thank you very much for your feedback. It is indeed an intermediate color between blue, green, and gray.
If you would like other samples, we have different products similar to this one. We would be happy to send them to you for free. Please do not hesitate to get back to us if needed.
Best regards,
The Comptoir du Cérame team
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Great responsiveness and friendliness of the interlocutors. Fast and hassle-free delivery
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A
Rating: 5 out of 5
packaging of the samples of very high quality, it gives confidence for the rest of the order
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A
Rating: 5 out of 5
We ordered a box of tiles, they arrived broken but the Comptoir du Cérame was very reactive and immediately sent us a box for free! We are very satisfied with the customer service and the quality of the tiles!
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A
Rating: 5 out of 5
Tiles perfectly meeting our expectations and delivery in 15 days
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A
Rating: 5 out of 5
Great service from Comptoir Du Cérame, to whom I asked for a delivery in a fairly short time as my work starts in 10 days, and they played along: it's really nice and very commercial. Small downside for the TNT delivery person who fumbled, and consequently I had to go pick up the order at their warehouse (we're talking about a 130kg palette of tiles) knowing that the delivery was paid - But given the context, we must remain lenient. Also, the packaging of everything was done carefully and all the tiles were in perfect condition. Thank you to the team!
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A
Rating: 5 out of 5
Super product
Super delay
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Super delay
A
Rating: 5 out of 5
Very well presented. Simple, fast.
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A
Rating: 5 out of 5
Sample order received very quickly, well packaged and good quality tiles
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A
Rating: 5 out of 5
Very good advice and excellent service.
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A
Rating: 1 out of 5
3 weeks to receive a sample announced in stock then in package preparation to finally inform you 3 days later that they are out of stock... Finally, 15 euros shipping for a sample of 2 tiles is pure theft. Ultimately received a mediocre quality tile in a color not matching the photo.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Beautiful mosaic corresponds exactly to what I expected. Announced deadline perfectly respected. Great service, top-notch Bravo
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A
Rating: 5 out of 5
always very professional
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A
Rating: 5 out of 5
Nothing to report.
Rather quick during this confinement period.
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Rather quick during this confinement period.
A
Rating: 5 out of 5
Order of 5 tile samples. Delivery a bit expensive (15€ even if you only take one sample) but the service is very fast and the products well packaged).
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A
Rating: 5 out of 5
Order well received in perfect condition with the delivery person who contacted me well before arriving so very satisfied
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A
Rating: 5 out of 5
Order delivered quickly. Perfect products
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A
Rating: 5 out of 5
nothing to report.
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A
Rating: 5 out of 5
I received the ordered samples very quickly, which were very well packaged. I will place an order!
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A
Rating: 5 out of 5
Sample delivery very fast despite the confinement, top! Well, unfortunately the color doesn't match but it's just a matter of time.
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A
Rating: 3 out of 5
Order in preparation for 3 weeks then product in restocking.
Good service if you're not in a hurry
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Good service if you're not in a hurry
A
Rating: 5 out of 5
Very good navigation on the site. Beautiful choice. Sample sent in 2 days. 'Contactless' delivery. Everything is perfect.
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A
Rating: 3 out of 5
The site is not always very easy to handle and we regret the absence of projection of the tiles on a larger surface to give an idea of what it looks like side by side and on a larger surface, as many other sites offer. So it's difficult to get an idea of what the tiles look like 'together'.
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A
Rating: 2 out of 5
Order received quickly but error on the quantity of tiles! Customer service unreachable for days. Situation may be due to issues related to the Coronavirus, but no communication on this subject. I am waiting for a sign from them.
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A
Rating: 5 out of 5
Fast delivery, despite the confinement.
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A
Rating: 5 out of 5
I am completely satisfied with the delivery of my tiles which are simply magnificent. Very serious seller.
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A
Rating: 5 out of 5
very good!
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Good product, received on time. Very satisfied.
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A
Rating: 5 out of 5
Fast tracked delivery, delivered within the announced deadlines, well-protected package. Very satisfied.
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A
Rating: 5 out of 5
quality of the purchased product, fast delivery.
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A
Rating: 5 out of 5
Perfect for the quality/price ratio and the speed of shipping.
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