Customer reviews of Comptoir du Cérame

9 /10

Based on 1 572 published reviews

5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié

Published on 07/11/2019 à 19h19 following a purchase from 23/10/2019

It's perfect, beautiful tiles

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Acheteur Vérifié

Published on 31/10/2019 à 10h59 following a purchase from 04/10/2019

100% satisfied

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Acheteur Vérifié

Published on 31/10/2019 à 08h28 following a purchase from 10/10/2019

Very responsive and kind customer service, very good quality tiles.

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Acheteur Vérifié

Published on 29/10/2019 à 20h36 following a purchase from 11/09/2019

The website is very practical and easy to use. The telephone service was very cordial and attentive. The delivery was made on time, which is very appreciated for the construction site. Professional service! Beautiful quality tiles, very nice design, good quality/price ratio! I will work again with Comptoir du cérame products.

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Acheteur Vérifié

Published on 29/10/2019 à 20h03 following a purchase from 10/10/2019

Very easy and smooth exchanges (email and phone), available and responsive contacts. Delivery time well respected. Tiles conform to the photos, I absolutely do not regret my purchase. I recommend!

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Acheteur Vérifié

Published on 29/10/2019 à 19h55 following a purchase from 04/10/2019

Very satisfied with Comptoir du Céram for the quality of the products, respect for delivery times, very responsive customer service/billing by email. The delivery costs of the samples were well refunded following the final order.

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Acheteur Vérifié

Published on 29/10/2019 à 19h43 following a purchase from 07/10/2019

Very good!

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Acheteur Vérifié

Published on 29/10/2019 à 19h26 following a purchase from 06/10/2019

Just Perfect! The order was very well packaged (despite 2 broken tiles, everything else was very well arranged) and was delivered quickly. The quality of the tiles seems really good, and the final result is very pretty! Mini downside on the color of the site and in real life, I checked this by looking at different results on social networks which helped me choose because sometimes the color on the site is lighter than in reality ;) Happy with my purchase anyway!

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Acheteur Vérifié

Published on 29/10/2019 à 07h52 following a purchase from 14/10/2019

No delivery tracking. Package delivered while the order was 'in preparation' so it was not possible to organize for reception. While the delivery cost is still significant. A few tiles were chipped during unpacking.

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Response from Comptoir du Cérame Published on 29/10/2019

Hello Sir, Thank you very much for your message. We regret the situation. We are currently making changes in logistics and the tracking program had a problem. Please contact us at 09 72 50 67 81, or send us a message so we can look together for the chipped tiles. Best regards, The sales service

Acheteur Vérifié

Published on 29/10/2019 à 07h10 following a purchase from 06/10/2019

Excellent quality of tiles

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Acheteur Vérifié

Published on 26/10/2019 à 11h06 following a purchase from 21/10/2019

Fast, efficient. Products arrived in perfect condition.

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Acheteur Vérifié

Published on 22/10/2019 à 20h23 following a purchase from 14/10/2019

Very beautiful site, very beautiful tiles and great customer service

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Acheteur Vérifié

Published on 20/10/2019 à 19h36 following a purchase from 25/09/2019

a bit expensive

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Acheteur Vérifié

Published on 11/10/2019 à 16h44 following a purchase from 06/10/2019

Disappointed with the order.

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Response from Comptoir du Cérame Published on 14/10/2019

Hello Madam,
Sorry to hear that you did not receive what you were expecting.
Please contact us to see together what happened with the preparation of your package. Please note that the shipping costs for the sample order are always refunded at the time of the firm order if it exceeds €120 of product purchase.
We remain at your disposal.
Best regards,
The Comptoir du Cérame team

Acheteur Vérifié

Published on 11/10/2019 à 13h01 following a purchase from 04/10/2019

Very good telephone reception. Fast delivery. High quality packaging

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Acheteur Vérifié

Published on 11/10/2019 à 11h01 following a purchase from 03/10/2019

Fast delivery and very well packaged samples

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Acheteur Vérifié

Published on 10/10/2019 à 22h37 following a purchase from 03/10/2019

Everything always goes well whether it's for sample orders or for large orders

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Acheteur Vérifié

Published on 08/10/2019 à 16h22 following a purchase from 30/09/2019

Completely satisfied with the site, fast delivery, and very good customer advice.

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Acheteur Vérifié

Published on 04/10/2019 à 20h20 following a purchase from 18/09/2019

Perfect package tracking :)

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Acheteur Vérifié

Published on 03/10/2019 à 18h14 following a purchase from 19/09/2019

Very good listening from customer service

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Acheteur Vérifié

Published on 03/10/2019 à 17h00 following a purchase from 24/09/2019

Perfect! Great mobilization of the teams, especially Marifé who is on top

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Acheteur Vérifié

Published on 02/10/2019 à 22h17 following a purchase from 20/09/2019

I really appreciated the telephone reception and the availability of the person who answered.
As for the site, it is very well done and well documented thanks to the different examples.

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Acheteur Vérifié

Published on 02/10/2019 à 20h00 following a purchase from 05/09/2019

Perfect, superb tiling and thank you for your help with the delivery problem, customer service is top!!!

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Acheteur Vérifié

Published on 01/10/2019 à 07h53 following a purchase from 16/09/2019

Transaction top and delivery on time.
The delivery went very well

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Acheteur Vérifié

Published on 29/09/2019 à 16h17 following a purchase from 19/09/2019

One of the three tiles arrived broken (product 0809026)

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Response from Comptoir du Cérame Published on 30/09/2019

Hello Madam,
Thank you for your message.
We regret to learn that you received a broken tile during your sample order. This rarely happens.
Please contact us at 09 72 50 67 81, or send us a message to look together at what happened.
Best regards,
The sales service

Acheteur Vérifié

Published on 05/09/2019 à 22h03 following a purchase from 31/08/2019

Packaging of the samples well designed to withstand the hazards of deliveries.
Very nice quality of ceramic products.

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Acheteur Vérifié

Published on 05/09/2019 à 19h55 following a purchase from 01/09/2019

The tile samples were not all correct and one tile arrived broken.

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Response from Comptoir du Cérame Published on 17/09/2019

Hello Madam,
We regret this error, it does not normally happen, please contact us to look together at your case, here are our contact details:
Tel. 0972506781
[email protected]
Looking forward to hearing from you,
The Comptoir du Cérame team

Acheteur Vérifié

Published on 05/09/2019 à 19h46 following a purchase from 23/08/2019

Perfect as always.
Product conforms to description. Beautiful quality.

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Acheteur Vérifié

Published on 03/09/2019 à 22h32 following a purchase from 28/08/2019

Navigation on the site is not obvious: one does not immediately see the richness of the products. Would benefit from having more photos to get an idea.
I appreciated being able to order a sample and to have the shipping costs refunded if I decide on this model.

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Acheteur Vérifié

Published on 02/09/2019 à 21h02 following a purchase from 11/08/2019

Impeccable quality rendering

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Acheteur Vérifié

Published on 28/08/2019 à 22h09 following a purchase from 22/08/2019

Very beautiful materials! Fast delivery!

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Acheteur Vérifié

Published on 22/08/2019 à 06h54 following a purchase from 08/08/2019

I ordered a sample after exchanging with customer service, very clear response, order shipped quickly.

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Acheteur Vérifié

Published on 21/08/2019 à 23h57 following a purchase from 30/07/2019

I am happy with the product received. Very beautiful and compliant.
And very good contact with the sales service.
However, I am very unhappy with the delivery. They know it. Their carrier is not serious in its customer relationship.

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Acheteur Vérifié

Published on 21/08/2019 à 10h00 following a purchase from 26/07/2019

Fast, reliable. Items conform to the order.

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Acheteur Vérifié

Published on 20/08/2019 à 22h08 following a purchase from 26/07/2019

Easy to consult site. By colors, type, etc.

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Acheteur Vérifié

Published on 19/08/2019 à 22h22 following a purchase from 01/08/2019

Very nice product and of good quality.
Fast delivery after the order was placed.
I am very happy for a first order of this type of product on the internet.
No difference between the image and the actual product.

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Acheteur Vérifié

Published on 09/08/2019 à 12h16 following a purchase from 17/07/2019

Clear site, beautiful products conforming to the actual rendering.

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Acheteur Vérifié

Published on 05/08/2019 à 00h21 following a purchase from 25/06/2019

Customer service unreachable. Sample order overpriced: €15 shipping for €1 of tiles, which in the end was not great. We found exactly the same tile model much nicer elsewhere!

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Response from Comptoir du Cérame Published on 06/08/2019

Hello,
We regret the feeling you have shared with us, however, we only received one call from you on 26/06 to which we responded by email.
Your sample arrived at your place on 28/06, three days after the order.
The shipping costs for samples are refunded in case of a firm order, as indicated on the site.
We remain at your disposal.
Commercial Department

Acheteur Vérifié

Published on 31/07/2019 à 08h41 following a purchase from 25/07/2019

I am very satisfied with my sample delivery. Fast, very well packaged and very beautiful products.

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Acheteur Vérifié

Published on 30/07/2019 à 22h44 following a purchase from 22/07/2019

Perfect!

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