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C
Rating: 5 out of 5
Very good condition
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 1, 2, 3 and 5 stars
Reset filtersE
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Very satisfied thank you!
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M
Rating: 5 out of 5
Thank you. It's perfect. Quick and efficient
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J
Rating: 5 out of 5
Very good products, sturdy, original colors, a beautiful effect guaranteed
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I
Rating: 5 out of 5
Fast delivery and tiles of very good quality.
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J
Rating: 5 out of 5
Very well packaged goods, protected from breakage.
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P
Rating: 5 out of 5
the order is in accordance with the photo on the site
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L
Rating: 5 out of 5
Excellent
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M
Rating: 5 out of 5
Fast delivery and very well protected tiles. Completely satisfied. Magnificent tiles
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M
Rating: 5 out of 5
Very beautiful products (samples, at this stage), delivered very quickly and in impeccable conditions. Thank you!
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F
Rating: 5 out of 5
Very good
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P
Rating: 5 out of 5
Package received! Very convenient for making your choice
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Z
Rating: 5 out of 5
Excellent
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P
Rating: 5 out of 5
Very satisfied with the product and the packaging
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B
Rating: 5 out of 5
Fast service!
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M
Rating: 1 out of 5
I have never received the samples
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Response from Comptoir du Cérame
Hello,
The package was lost by Mondial Relay, which can happen.
On our side, we have opened a claim and you have been refunded.
Best regards
The package was lost by Mondial Relay, which can happen.
On our side, we have opened a claim and you have been refunded.
Best regards
D
Rating: 5 out of 5
fast delivery and in good shape
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I
Rating: 5 out of 5
Just the delivery price which is very expensive.
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A
Rating: 5 out of 5
Ok
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B
Rating: 5 out of 5
Very beautiful products!
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M
Rating: 5 out of 5
Very good. Thank you.
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A
Rating: 5 out of 5
Shipping was super fast, communication was also good. Product is very nice.
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V
Rating: 5 out of 5
Great product, can't wait to see the result!
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C
Rating: 5 out of 5
Products conforming, of quality. Good delivery tracking and on time.
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M
Rating: 5 out of 5
Nice product, quality customer service that gives good advice over the phone. Fast delivery times.
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Response from Comptoir du Cérame
Hello, We warmly thank you for your message. We are delighted to learn that you appreciated our product as well as the quality of our customer service. Your satisfaction is our priority and your positive feedback motivates us to continue to excel. Best regards. The comptoirducerame team
M
Rating: 5 out of 5
I ordered bathroom tiles and am happy with the product. Nice tiles of good quality. Impeccable delivery and packaging.
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Response from Comptoir du Cérame
Hello, We warmly thank you for your positive feedback! We are delighted to learn that you are satisfied with our tiles for your bathroom. Your satisfaction is our priority and your comment will be shared with our team. Best regards. The comptoirducerame team
L
Rating: 5 out of 5
Lots of great choices on the site, friendly and available advisors, good quality products.
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Response from Comptoir du Cérame
Hello, A big thank you for your warm feedback! We are delighted to learn that you found a wide range of products and appreciated the help of our advisors. Your satisfaction is our greatest reward. Best regards. The comptoirducerame team
D
Rating: 5 out of 5
Delivery and deadlines respected, the tiles are beautiful, the quality is there. I called customer service with a question about the invoice, the lady was very pleasant, welcoming, and very responsive!
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Response from Comptoir du Cérame
Hello, We warmly thank you for your positive feedback! We are delighted to learn that you are satisfied with the quality of our tiles as well as our customer service. Your satisfaction is our priority and your encouragement is greatly appreciated. Best regards. The comptoirducerame.com team
P
Rating: 5 out of 5
Very beautiful tiling. Audrey is adorable and very responsive, thank you very much :)
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Response from Comptoir du Cérame
Hello, We sincerely thank you for this flattering feedback. We are delighted that our tiling and Audrey's service have satisfied you. Your satisfaction is our best reward! Best regards. The comptoirducerame.com team
J
Rating: 5 out of 5
Very good
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Response from Comptoir du Cérame
Hello, We sincerely thank you for your positive review! It is a pleasure to know that you are satisfied with your experiences with our brand. Please feel free to reach out to us for any questions or future needs. Best regards. The comptoirducerame.com team
F
Rating: 5 out of 5
Very serious, quality products, good order tracking.
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Response from Comptoir du Cérame
Hello, We warmly thank you for your flattering review! We are delighted to learn that our products and our service met your expectations. Your satisfaction is our priority, and we hope to have the pleasure of serving you again very soon. Best regards, The comptoirducerame.com team
C
Rating: 5 out of 5
Fast and careful shipping
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Response from Comptoir du Cérame
Hello, Thank you very much for your flattering review! We are delighted to learn that you appreciated the speed and care taken with your order. Your satisfaction is our priority, and we hope to serve you again soon. Best regards. The comptoirducerame.com team
A
Rating: 5 out of 5
Wide choice of tiles. Beautiful colors very varied, graphic
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Response from Comptoir du Cérame
Hello, A big thank you for your flattering review! We are delighted to learn that our choice of tiles and the diversity of our colors have pleased you. Please feel free to reach out to us if you have any questions or need additional advice. Best regards. The comptoirducerame.com team
J
Rating: 2 out of 5
Catastrophic delivery, customer service very unhelpful.
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Response from Comptoir du Cérame
Hello, We would like to thank you for sharing your experience. We are sorry to hear that the delivery did not meet your expectations. However, to say that customer service was not helpful is a bit misplaced. When we review all the history of emails and responses provided, it should rather be said that since the responses given did not suit you, the result is that customer service did not help you. We still hope that the tiles please you and meet your expectations. Have a nice day, The team at comptoirducerame.com
N
Rating: 5 out of 5
Very well-made site and easy to use
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Response from Comptoir du Cérame
Hello and thank you very much for your positive feedback! We are delighted to learn that you liked our site and that its ease of use satisfied you. Your appreciation is very valuable to us and motivates us to continue improving our service. We look forward to seeing you again on comptoirducerame.com! The team at comptoirducerame.com
M
Rating: 3 out of 5
Practical navigation
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Response from Comptoir du Cérame
Hello, Thank you for taking the time to share your opinion. We are glad that you find our navigation practical, but we would like to know how we could improve your experience. Please feel free to share your suggestions with us! Best regards. The team at comptoirducerame.com
H
Rating: 1 out of 5
Missing order
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Response from Comptoir du Cérame
Hello, What do you mean by missing order, as I see that you were delivered on 19/09 at 11:13? Is that not the case? We invite you to get back to us if that is not the case. Best regards, The team at comptoir du cérame
N
Rating: 2 out of 5
The site is well made, it's the customer service that is problematic.
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Response from Comptoir du Cérame
Hello, We are very surprised by your comment regarding customer service because we have no email or call from you. So we do not understand why you indicate that customer service is problematic. The positive point is that you appreciated our site. Best regards. The team at comptoirducerame.com
C
Rating: 5 out of 5
Fast delivery
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Response from Comptoir du Cérame
Hello, We sincerely thank you for your positive feedback. We are delighted to learn that you appreciated the speed of our delivery service. Your satisfaction is our priority, and we hope to assist you again in your future projects. Best regards. The team at comptoirducerame.com