English 
Français 
Deutsch 
A
Rating: 5 out of 5
Good choice, good prices and friendly people.
Translated reviews
Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 1, 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
nice choice of tiles and real availability on the phone for delivery questions, concern for well-done service, hats off
Translated reviews
A
Rating: 5 out of 5
in accordance with the order; very beautiful metro tiles; deadlines respected; very well packed, no unpleasant surprises, I highly recommend!!!!
Translated reviews
A
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 5 out of 5
tiles conform to what I expected. Fast delivery. When I had to cancel part of my order, the refund was very quick. I am very satisfied!
Translated reviews
A
Rating: 3 out of 5
The person who answers questions does not know the products they are selling. I had to ask the same question several times to get an answer. Asking for consumer feedback is good but not 8 months later, it makes no sense.
Translated reviews
A
Rating: 1 out of 5
Delivery made with most tiles broken, especially on the corners, surely caused by the lack of diligence on the part of the delivery person, a provider of the ceramic counter who is not directly at fault. We managed to make do with what was left because we were pressed for time for the installation!! We didn't even try to return the order as it would have taken too long, very disappointed since our first order went very well!!!
Translated reviews
A
Rating: 5 out of 5
Very satisfied with the product and the delivery!
Translated reviews
A
Rating: 5 out of 5
The tiling matched well with the samples I had ordered before making my choice. No tile was broken upon delivery. Delivery within three weeks. Nothing to say, except that I am satisfied!
Translated reviews
A
Rating: 5 out of 5
Very good
Translated reviews
A
Rating: 5 out of 5
very good services, very quick response
Translated reviews
A
Rating: 3 out of 5
Shipping costs as high as the tiling but good!
Translated reviews
A
Rating: 5 out of 5
Quality customer follow-up
Translated reviews
A
Rating: 1 out of 5
3 shipments of 1 m2 broken upon delivery. I abandoned my complaints and managed with the few unbroken tiles in the packages. Not serious at all. Too bad because the site looked good and had a lot of choices. I won't take the risk again.
Translated reviews
A
Rating: 5 out of 5
Everything was very good and easy and the delivery was fast!
Translated reviews
A
Rating: 3 out of 5
The samples are not always of good quality, which is annoying to get a correct idea of the product.
Translated reviews
A
Rating: 5 out of 5
Perfect!
Translated reviews
A
Rating: 5 out of 5
As very responsive and competent
Translated reviews
A
Rating: 3 out of 5
Nothing special to report except for delivery issues
Translated reviews
A
Rating: 5 out of 5
Satisfied
Translated reviews
A
Rating: 3 out of 5
Very good
Translated reviews
A
Rating: 5 out of 5
Product quality, delivery on site. Unbeatable value for money.
Translated reviews
A
Rating: 3 out of 5
It's good but it lacks some important information regarding the quality in relation to the use of the product.
Translated reviews
A
Rating: 5 out of 5
Satisfied
Translated reviews
A
Rating: 5 out of 5
very wide choice of tiles, styles that are not seen in all stores.
Translated reviews
A
Rating: 5 out of 5
Responsive customer service, some tiles arrived broken, they sent us a new box without any problem. Beautiful product, I recommend!
Translated reviews
A
Rating: 5 out of 5
Very professional service
Translated reviews
A
Rating: 5 out of 5
Efficient and compliant
Translated reviews
A
Rating: 5 out of 5
Product as described. Fast and careful delivery
Translated reviews
A
Rating: 5 out of 5
Samples sent as announced. Very well packaged.
Translated reviews
A
Rating: 2 out of 5
I ordered samples before placing a potential order. I received 3 samples within 10 days, 2 out of 3 were broken and I received the balance of my order a month later, again with broken tiles. So I did not place an order and bought my tiles elsewhere. A site that takes a month to send 8 paid samples, I can't even imagine how long an order might take....
Translated reviews
A
Rating: 5 out of 5
Very good site to compare tiles. Original models. Impeccable delivery.
Translated reviews
A
Rating: 2 out of 5
Delivery took way too long, customer service bad.
Translated reviews
A
Rating: 3 out of 5
The site is easy to use. However, the craftsman who placed the order for me was very worried about not being able to reach you by phone. However, no delivery problems for either the sample or the final order.
Translated reviews
A
Rating: 3 out of 5
Good navigation
Translated reviews
A
Rating: 3 out of 5
Hello, 4 tiles received out of 10 broken and no complaint service or anything.
Translated reviews
A
Rating: 2 out of 5
Ordered a sample that they no longer manufacture. Waited 6 weeks to realize this.
Translated reviews
A
Rating: 5 out of 5
Professional, fast and very good service.
Translated reviews
A
Rating: 5 out of 5
User-friendly site.
Translated reviews
A
Rating: 3 out of 5
The delivery of the samples took a long time. However, it was very expensive given the dimensions and weight of the package. If we place an order with you for our 20m2 of tiles, we hope that the delivery will be faster and that a commercial discount on the delivery fees will be offered to us.
Translated reviews