Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Hello unfortunately the color of the tiling is darker than on your site the background is not ecru but dark beige it does not go with the furniture we will not be able to use it to our great regret ........
.
Translated reviews
Response from Comptoir du Cérame
Hello Madam,
We are sorry to learn that you will not be able to use the tiling you chose.
We do everything possible to show our products in the most realistic way possible. However, our photos are not contractual and we do not control the differences in color shades between different screens. That is why we offer our customers to order a sample that will be refunded upon ordering.
Best regards, the COMPTOIR DU CERAME Team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/03/2021
Hello. 1st delivery unsuccessful: I was absent and missed the delivery person. Neither voicemail nor letter was left by them, I had to contact the distributor who fortunately located my order. Second attempt successful but 1 of the 3 boxes is completely destroyed: tiles all broken in two. A shame therefore.
Translated reviews
Response from Comptoir du Cérame
Hello, We are sorry to see that your delivery went poorly. On our side, please know that we are very concerned about the delivery service we provide to our customers. We are contacting the carrier and remain at your disposal. The COMPTOIR DU CERAME Team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/03/2021
I was delivered the wrong color. I wanted mustard yellow credenza as shown in the presentation photo, but instead I received an ochre red (nothing to do with it) since then I have been desperately trying to reach them by phone, but from the first ring my call is redirected to an automatic voicemail that tells me 'we are not available at the moment, please call us back later' okay but when? You are not available on Thursday at 3 PM, nor even on Friday? I am quite surprised. I also sent a message to 'contact us' I hope to get a quick response, and that a solution will be found. Not very reassuring..
Translated reviews
Response from Comptoir du Cérame
Hello, Thank you for your message. We were exceptionally closed this Friday 19/03 as indicated on Google. As we explained to you this morning, we are doing everything possible to resolve this error. Please know that we will get back to you as soon as possible. Best regards, The Comptoir du Cérame Team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/03/2021
Beautiful tiles spotted on the site and ordered. Questions asked directly on the site went unanswered (regarding matching credenza choices with the tiles and advice on choosing grout for the tiles) so there is a feeling of a somewhat light customer relationship and the impression of ordering from a robot ;-( In conclusion: very limited pre-sale exchanges on advice / unsatisfactory delivery considering the price / but beautiful tiles purchased
Translated reviews
Response from Comptoir du Cérame
Hello Thank you for your message. We are sorry for your disappointment regarding the delivery, but we would like to inform you that as indicated on our site: 'Delivery On site - Orders are delivered in front of the garden entrance or at the door of the building'. Furthermore, we are surprised because, upon reviewing your file, we see that we have responded by email to all your questions. Please know that we are delighted that you like our tiles. Best regards, The COMPTOIR DU CÉRAME Team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/02/2021
Received unlabelled sample order (handy!). Many products unavailable. Customer service is moderately effective as an intermediary between suppliers in Spain but nevertheless makes every effort to satisfy the customer. Final order very good, the tiles are of good quality.
Translated reviews
Response from Comptoir du Cérame
Hello,
Thank you for your message. We are sorry. Please know that this is the first time this incident has occurred and we will do everything to analyze this error and avoid this kind of situation from happening again.
Sincerely,
The COMPTOIR DU CÉRAME Team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/02/2021
Well-designed site, with nice products.
Responsive customer service, very fast delivery, but disappointed with the products...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/01/2021
Extremely long delay: 5 weeks. It may not be essential to have orders to restart production, anticipating is better!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2021
Hello, beautiful tiling, nothing to say, however, the internal packaging is more than average! The tiles rub against each other! This causes scratches!
Translated reviews
Response from Comptoir du Cérame
Hello,
We are delighted that you like the tiles.
We take note of your observation as we are very attached to the quality of the packaging.
Have a good day
The COMPTOIR DU CÉRAME team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/01/2021
Quick delivery but patterns of poor quality
Translated reviews
Response from Comptoir du Cérame
Hello,
We just read your comment. We are sorry.
The products you chose are classics that have been in our catalog for several seasons and are very popular.
We have not received any negative feedback on these products.
Please feel free to contact us again if you would like new samples.
Best regards,
The sales team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2020
happy with the quality of the tiles but very disappointed because I did not receive the colors I ordered
:/
Translated reviews
Response from Comptoir du Cérame
Hello Sir,
There was an error in the preparation of your order. We are sorry. Your boxes are on their way with the correct colors.
Again, our apologies.
The sales service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2020
The order went well with competent and flexible sellers. However, the delivery service is outrageous and misleading: they pretended not to have been able to reach me (only one call without leaving a message according to them) to justify that I was not delivered on the scheduled day. After rescheduling the delivery, the delivery person left a pallet with 280k of tiles in front of my building without help or explanation. In conclusion: I STRONGLY DISCOURAGE
Translated reviews
Response from Comptoir du Cérame
Hello, Thank you for your message, we strive daily to meet the expectations of our customers. We would like to clarify as indicated on the site and in the general sales conditions: 'orders [are delivered] in front of the garden entrance or at the door of the building'. We are very committed to the quality of the delivery service we offer, but unfortunately, we do not have control over the personnel of our service providers. We have also reported this failure to the carrier for a thorough investigation to be conducted. Best regards, The Comptoir du Cérame team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2020
Sample order, beautiful products but delivery arrived before the scheduled date and the package was thrown over a 2.5m gate by the carrier...
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/10/2020
The tiles are beautiful, the staff is available and responsive, and the deadlines were respected. However, there was an error in my order, I had requested square tiles and I was delivered hexagonal tiles which might not fit well where I intended to put them... Too bad for this mistake because otherwise a very good experience.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2020
Review on delivery bad but very satisfactory product
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2020
I ordered 2 samples so 2 times €15, but no refund because my total order did not reach the minimum amount. Moreover, almost 1/4 of my order had broken tiles... Fortunately, I had enough left to make my backsplash. Too bad the carrier does not pay attention to the package. Otherwise, beautiful product quality.
Translated reviews
Response from Comptoir du Cérame
Hello,
We really regret your feelings. By coming back to us we would have refunded or replaced the breakage.
As for the shipping costs of the samples, we specify on the site that we only refund one shipping cost of samples per order and for that it had to reach €120 including tax excluding shipping costs.
Thank you for the information regarding the carrier that we will pass on to our logistics service.
Our team is at your disposal.
Best regards,
The Comptoir du Cérame team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2020
The tiles are very pretty but 3 of them in the only package ordered arrived broken.
Translated reviews
Response from Comptoir du Cérame
Hello,
We really regret the breakage.
In a case like yours, if the complaint is made in time, we offer: either the reshipment of the broken tiles, or a partial refund of the order. The latter option being the one you chose.
Best regards
The Comptoir du Cérame team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/10/2020
Correct delivery time.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/10/2020
lamentable and scandalous delivery. Just dropped in front of my gate and it was up to me to bring it into the house.
Translated reviews
Response from Comptoir du Cérame
Hello Sir, We understand your dissatisfaction. Nevertheless, we explicitly state on the site that material deliveries are made "in front of the garden entrance or at the building door." Unfortunately, we do not offer the possibility to deliver the tiles to your home. Best regards, The Comptoir du Cérame team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2020
change carrier!
Translated reviews
Response from Comptoir du Cérame
Hello, We regret your feelings regarding the carrier and we take your information into account. Indeed, the carrier is the last link in the ordering process at Comptoir du Cérame and we must ensure a service of constant quality until your delivery. We invite you to get back to us. Our team is at your disposal. Best regards, Comptoir du Cérame
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/10/2020
No response following the email sent
Translated reviews
Response from Comptoir du Cérame
Hello, Customer satisfaction is our priority and we assure you that our team does its best to go in this direction. We responded as quickly as possible upon receiving your message. Do not hesitate to get back to us if needed, we are at your disposal. Best regards, The Comptoir du Cérame team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/09/2020
It's a shame that in terms of pricing you remain very expensive compared to the competition, despite a 10% discount for artisans with a nice surprise at the end of the order of an additional €144 for delivery.
Translated reviews
Response from Comptoir du Cérame
Thank you very much for your comment.
The tiles we select, like the products we publish, meet the demands of our clientele.
We do everything we can to adjust our services as best as possible, aware of the cost this entails.
Best regards,
The Comptoir du Cerame team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/08/2020
I requested a delivery as soon as possible on September 24. I stated this several times. But the carrier must not have received the message. The carrier did not contact me as promised, the delivery person arrived with the pallet on September 8 to my great surprise and dismay. The street is small and the pallet remained for several days before my tiler had the time and kindness to bring the boxes to his place. A car or a large truck could have damaged the pallet, or it could have been stolen. On the same day, or the next, from your website, I sent a complaint that went unanswered.
Translated reviews
Response from Comptoir du Cérame
Hello,
We truly regret your feelings. The communication of the desired date was indeed indicated to the carrier twice who, in your case, unfortunately did not take this information into account.
The carrier is the last link in the ordering process and we strive to ensure a service of constant quality until the correct delivery of the tiles. We have indeed made a complaint to the transport company.
As for the complaint that went unanswered, we are in the middle of changing the site and your email did not reach us. Thanks to you, we have detected the flaw. Thank you very much.
Best regards,
The Comptoir du Cerame team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/08/2020
There are no visuals of the tiles laid together, to visualize the complete pattern.
Translated reviews
Response from Comptoir du Cérame
Hello,
Thank you very much for your message.
We have been working for some time on a new version of the site and soon, the tiles with a decor will be presented in this way.
Best regards,
The Comptoir du Cerame team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2020
Happy with my purchase, the tiles are very pretty but the only downside is that I ordered a small quantity which was sent to me in a poorly protected box, in the end out of 13 tiles only 4 arrived intact... I contacted customer service who very responsively offered to send me a new package, I specified to protect it well because the package had to travel 1500 km it cannot be protected just by bubble wrap... I received my new order and the same, poorly protected package and more than half of the tiles broken! This time, however, silence from customer service...
Translated reviews
Response from Comptoir du Cérame
Hello,
We truly regret your feelings, but the instructions for the new packaging were indeed given to the factory.
The second delivery took place on 07/09 and since then we have not had any reports of new breakage, neither in our emails nor by phone. So, indeed, silence on our part because we cannot resolve a problem of which we are not aware.
We thought everything had been resolved in the right way.
We will send you a new box from our own logistics service, without having received your replacement request, neither by email nor by phone.
Indeed, we make customer satisfaction our priority and we are always listening to our customers.
The Commercial Service COMPTOIR DU CERAME
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/07/2020
For the site, very good; no issues
Translated reviews
Response from Comptoir du Cérame
Hello,
Customer satisfaction being our priority, we invite you to get back to us. The feedback you can provide us will undoubtedly help us improve our services.
Best regards,
The sales service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/05/2020
My tiles were shipped three times and arrived broken three times. Knowing how to choose a carrier is also part of the job.
Translated reviews
Response from Comptoir du Cérame
Hello,
Customer satisfaction is our priority.
We are truly sorry for the situation you are reporting to us.
This does not happen every day and it is indeed very rare.
The transport took place during the lockdown which is not a normal state and made working difficult.
Of course, we have processed a full refund of the order.
Our team is at your disposal.
Comptoir du cérame
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2020
Good quality tiles. Conforms to the photos. Delivery leaves much to be desired. Tiles received on a semi-palette too small and light for the weight of the package. The palette gave way during delivery, with the tiles (thankfully no breakage); The delivery person had to put it on another palette for delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/05/2020
GOOD SITE, BUT BIG PROBLEM WITH DELIVERY 2 MONTH WAITING TO TELL ME THAT THE PACKAGES ARE LOST
OTHERWISE SUPER PRODUCT
Translated reviews
Response from Comptoir du Cérame
Hello,
We are sorry for this situation. During the entire confinement phase, we tried to be as reactive as possible despite this exceptional situation. We did our best.
We are truly sorry for your feelings.
Best regards,
The Comptoir du Cérame team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/05/2020
The color of the tile on the site is not at all the same as in reality.
Translated reviews
Response from Comptoir du Cérame
Hello,
Thank you very much for your feedback. It is indeed an intermediate color between blue, green, and gray.
If you would like other samples, we have different products similar to this one. We would be happy to send them to you for free. Please do not hesitate to get back to us if needed.
Best regards,
The Comptoir du Cérame team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/04/2020
3 weeks to receive a sample announced in stock then in package preparation to finally inform you 3 days later that they are out of stock... Finally, 15 euros shipping for a sample of 2 tiles is pure theft. Ultimately received a mediocre quality tile in a color not matching the photo.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2020
Order in preparation for 3 weeks then product in restocking.
Good service if you're not in a hurry
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/03/2020
The site is not always very easy to handle and we regret the absence of projection of the tiles on a larger surface to give an idea of what it looks like side by side and on a larger surface, as many other sites offer. So it's difficult to get an idea of what the tiles look like 'together'.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/03/2020
Order received quickly but error on the quantity of tiles! Customer service unreachable for days. Situation may be due to issues related to the Coronavirus, but no communication on this subject. I am waiting for a sign from them.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2020
it's a shame that the tiles ordered in 2020 are different from those of 2019 for the same reference (thickness: 5mm less - dimensions of 1 or 2 mm) otherwise of quality and delivered without problem within the deadlines.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2019
the site did not take into account the entered delivery address
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2020
Disappointed to have only received a broken piece of tile as a sample... One doesn't really get a sense of the result.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2019
Perfect tiles. Very beautiful result. Nothing to say on that side. Only major downside, almost 1 month to receive the order! 3 appointments with the delivery people, 2 of which they did not come (and 1 other where they had not recorded the appointment...). At €36 for delivery, this is unacceptable. No follow-up. At that price, delivery should be made within 48 hours. Next time I will go myself, it will take less time (to say the least) and it will cost me less.
Translated reviews
Response from Comptoir du Cérame
Hello, Thank you very much for your message. As we are a company that sells 100% online, it is important for us to see what we can improve even though we try to do our best with each order. We take our customers' satisfaction very seriously and remain at your complete disposal. Best regards, The team at Comptoir du Cérame
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/10/2019
Order placed on 29/10, product received on 27/11. Very long delay for expensive delivery costs of €90. No commercial gesture...
Translated reviews
Response from Comptoir du Cérame
Hello Sir, We are sorry for your feelings. Normally, the products offered are in stock. Unfortunately, from time to time, there may be a shortage; which happened in your case. In such situations, we inform customers as quickly as possible (48 hours for you). We hope you liked your product and remain at your disposal at 09 72 50 67 81.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2019
No delivery tracking. Package delivered while the order was 'in preparation' so it was not possible to organize for reception. While the delivery cost is still significant. A few tiles were chipped during unpacking.
Translated reviews
Response from Comptoir du Cérame
Hello Sir, Thank you very much for your message. We regret the situation. We are currently making changes in logistics and the tracking program had a problem. Please contact us at 09 72 50 67 81, or send us a message so we can look together for the chipped tiles. Best regards, The sales service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/10/2019
Disappointed with the order.
Translated reviews
Response from Comptoir du Cérame
Hello Madam,
Sorry to hear that you did not receive what you were expecting.
Please contact us to see together what happened with the preparation of your package. Please note that the shipping costs for the sample order are always refunded at the time of the firm order if it exceeds €120 of product purchase.
We remain at your disposal.
Best regards,
The Comptoir du Cérame team
We use cookies for audience measurement and improving user experience.
English 
Français 
Deutsch 