Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
One of the three tiles arrived broken (product 0809026)
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Response from Comptoir du Cérame
Hello Madam,
Thank you for your message.
We regret to learn that you received a broken tile during your sample order. This rarely happens.
Please contact us at 09 72 50 67 81, or send us a message to look together at what happened.
Best regards,
The sales service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/09/2019
The tile samples were not all correct and one tile arrived broken.
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Response from Comptoir du Cérame
Hello Madam,
We regret this error, it does not normally happen, please contact us to look together at your case, here are our contact details:
Tel. 0972506781 [email protected]
Looking forward to hearing from you,
The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2019
Navigation on the site is not obvious: one does not immediately see the richness of the products. Would benefit from having more photos to get an idea.
I appreciated being able to order a sample and to have the shipping costs refunded if I decide on this model.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/06/2019
Customer service unreachable. Sample order overpriced: €15 shipping for €1 of tiles, which in the end was not great. We found exactly the same tile model much nicer elsewhere!
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Response from Comptoir du Cérame
Hello,
We regret the feeling you have shared with us, however, we only received one call from you on 26/06 to which we responded by email.
Your sample arrived at your place on 28/06, three days after the order.
The shipping costs for samples are refunded in case of a firm order, as indicated on the site.
We remain at your disposal.
Commercial Department
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/07/2019
Unreachable by phone, no follow-up on delivery dates, very poor customer service. I do not recommend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2019
Currently not satisfied with the delivery of the samples
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2019
good quality of the tiles
too bad that for the price of transport (more expensive than the order itself) the packaging is not up to par with many chipped pieces upon arrival
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/05/2019
I made a mistake in the reference for the order of a wall tile because the color looked almost identical in appearance on the site, upon receipt however, the color is much too light. All I was told over the phone is that I should reorder the correct color and then they would send me the amount of the return shipping for the other. Without knowing if there would be any commercial gesture or not. I am disappointed. Total order of more than 1500 euros.
Delivery person not equipped with electric material, the pallet was dropped in the middle of the road because it was a bit sloped, he could not maneuver it.
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Response from Comptoir du Cérame
Hello,
We regret not having made ourselves understood.
Indeed, return shipping costs are normally the responsibility of the customer unless it is a shipping error on our part. Which is logical.
Nevertheless, you were asked to kindly send us an email regarding your request for a commercial gesture, with an explanation of the reason, which you have clearly indicated here in your comments, and that your request would be forwarded to our manager.
Indeed, we care deeply about our customers' satisfaction and are sorry that you have this negative feeling.
As for the transport, we thank you for your comments which we will forward to our carrier so that this does not happen again and that measures are taken.
Indeed, the returns you can make to us allow for a constant improvement of service.
Our team is at your disposal.
Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2019
good quality of tiles upon receipt (I haven't laid it yet...)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2019
Nice site. Unfortunately, 14 tiles were broken upon arrival and 5 tiles were chipped.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2019
Shipping costs are almost as expensive as the tiles. 90€. Wow
Packaging of the tiles not suitable. Not very sturdy.
Otherwise, beautiful product
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/05/2019
The quality is very nice, but the order does not correspond to what we expect based on the presentation of the website.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2019
Easy communication and quick handling of the order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/05/2019
The order does not match the tiles ordered....
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Response from Comptoir du Cérame
Following the factory's shipping error, we asked them to deliver the correct product directly to you.
The box with the Good Vibes was sent on 20/05.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2019
Pleasant website
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2018
see comment on delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/10/2018
I am shocked to have to pay 20 euros for samples
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/10/2018
Delivery time varied. Client not notified unless they ask
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Response from Comptoir du Cérame
Hello,
We regret this situation.
Normally as soon as we are aware of a stock shortage we notify our clients within 24/48 hours by email.
In your case, the tiles from the Good Vibes Series that you ordered are in high demand, and the production date has been postponed several times. This is why it has been very difficult for us to follow the usual process.
To avoid this kind of oversight we have built up a larger stock of this hexagonal tile.
Best regards,
The entire team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2018
Aspect of the Tundra tiles not at all compliant with the description on the site. It is shiny or very shiny satin and for me it has nothing to do with the concrete effect as announced.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/09/2018
easy to use
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/09/2018
Original tiles
Too bad the delivery costs are so high. And that it is limited to simple transport
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Response from Comptoir du Cérame
Thank you for your feedback.
The carrier who delivered to you was selected for the services offered and for its low breakage percentage. We indeed wish to provide a quality service to our clientele.
Your order being over 30 kg (about 60 kg), it could not be sent by messenger like our sampling service.
We are also actively looking for a way to offer delivery to the upper floors but we have not yet found a national company capable of providing this option.
Best regards,
Customer Service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/07/2018
A lot of requests by internet to know when I was delivered... and few responses!!! Deadlines far too long to receive this package and deadlines not in accordance with your indications on the site (more than 15 days of waiting)
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Response from Comptoir du Cérame
Hello Mr. Laparre, We truly regret your comments, however, allow us to remind you that you ordered your samples indeed on 20/07, but with instructions to deliver only from 04/08. You received your samples on 06/08, two days later. Moreover, after reading the history of your emails sent to us, you received a response each time. You must also take into account that the indicated delivery dates are based on the fact that the products must be available at that time. If they are not, they need to be obtained to send them to you as quickly as possible. You received one sample and you ordered one sample. So nothing is missing. When it comes to a patchwork, we only send one random piece and not the entire patchwork which here consists of 9 pieces. Best regards,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/07/2018
Merchandise completely broken
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Response from Comptoir du Cérame
Hello Mr. Janneau,
Please believe that we regret this. However, the order was sent on a pallet and we do not know when this pallet was removed. There was incorrect handling independent of our will. We will send you a new box as soon as possible.
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/07/2018
Delivery too long just to get a sample. So I went to the store
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/07/2018
The site itself seems serious but the merchandise in the package was defective
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Response from Comptoir du Cérame
Hello Joëlle,
We regret what happened and which is independent of our will. As indicated in our email exchanges, we have processed the refund for the breakage immediately.
Our sincerest apologies.
Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2018
Good tiling and not too expensive but the delivery arrived in Toulouse on Monday and I didn't receive it at home until Wednesday the following week.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/07/2018
I still haven't received my order despite a phone call
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Response from Comptoir du Cérame
Hello Sir,
Thank you for your information over the phone. We have resent your sample order.
Best wishes.
The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2018
A bit messy to find what we were looking for even though already ordered
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/05/2018
don't go there
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/04/2018
The orange tile is not fluorescent at all, contrary to the photo, but a pale and dull orange... Given the costs incurred, I resigned myself to keeping it but it changed everything... So I am rather unhappy!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/03/2018
Long delivery time, a few broken tiles. However, those in good condition are very beautiful and meet our expectations
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/10/2017
The product is correct
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/11/2017
The product is correct But paying €70 for delivery for 3 torn cartons placed on a pallet without packaging... I hesitate to recommend with you...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2017
Unfortunately, I did not receive the correct color requested! Delay with the tiler. Amendment by registered mail with the builder to postpone the delivery date
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/09/2017
Incorrect information. Very long delivery time
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/11/2017
I am not satisfied. I ordered a sample and received a scrap, a broken tile in sum. I cannot assess the size of the tile and I spent almost 20 euros for nothing.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/10/2017
The site is well made but I ordered a sample that arrived broken into 6 pieces. The packaging was very well done with several layers. Perhaps work on the carriers is needed. Nothing to say about the tiling, it is of very good quality and matches the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/09/2017
Site where you can find original products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/08/2017
The site seemed complicated to me. The service needs improvement. Need to return to the homepage every time I searched for a similar product. I recommend 'married' with white tiles to make friezes.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/08/2017
Big disappointment, a third of the tiles were broken on one box, luckily it was a small order!!!
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