Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
The tiling is very pretty, I am delighted. The customer service is great, pleasant and very responsive. I simply take away one star because I find the delivery quite expensive for only being delivered to the street and not to the apartment.
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Pierre C.
Rating: 4 out of 5
following a purchase from 22/06/2026
Fast, meets the request.
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Mathis L.
Rating: 4 out of 5
following a purchase from 05/05/2026
Satisfied with the quality of the product but much less with the delivery. The tiles on the pallet were poorly installed and secured and had obviously fallen. Fortunately, they are sturdy and there was only one broken.
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Antoine L.
Rating: 2 out of 5
following a purchase from 04/05/2026
Complicated delivery with the French carrier
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Response from Comptoir du Cérame
Hello Antoine,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery did not meet your expectations. We take your comments very seriously and are continuously working with our partners to improve this service. Your satisfaction is our priority and we are committed to providing you with an optimal experience in the future.
Best regards,
The team at Comptoir du Cérame
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Christophe C.
Rating: 2 out of 5
following a purchase from 22/04/2026
Nothing to say about the shopping experience on the site, and about the quality of the delivered products. However, the delivery service needs to be reviewed: no delivery forecast (the driver called 1 hour before arriving ...), he couldn't even take the two packages of tiles out of the truck, he asked my wife to help him carry ... otherwise he would have left ...
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Grégory G.
Rating: 4 out of 5
following a purchase from 08/03/2026
Yes, super good and good products! However, we were surprised that the delivery person (in a truck) did not arrive right in front of our house, we all found a practical and accommodating way to retrieve the tiles.
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Response from Comptoir du Cérame
Hello Grégory,
Thank you for your positive feedback and we are delighted to hear that you are satisfied with our products. We also take your feedback regarding the delivery into account and are sorry for this situation. After checking with the carrier, it appears that your street is restricted to vehicles of 2.5T, which explains why the delivery person could not come to your house. A solution has been found and that is the most important.
Best regards,
The team at Comptoir du Cérame
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Patrice C.
Rating: 1 out of 5
following a purchase from 23/03/2026
Delivery too long, more than a month
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Christophe F.
Rating: 1 out of 5
following a purchase from 07/02/2026
Appalling customer service behavior with a threat to make us pay an additional 180 euros (in storage fees) because the delivery date (which had been scheduled long ago) was too far away for them. This threat was quickly resolved over the phone with a receipt from our side, but the method remains questionable. As for delivery, no better than their sales representative, the pallet was thrown in front of the entrance with about ten broken tiles. It was the first time we ordered from them for our projects... Never again!
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Response from Comptoir du Cérame
Hello,
Your message is completely false, we did not make any threats, we called you time and time again because the delivery appointment was not made.. you delayed the delivery because you were not available and the carrier agreed to keep the goods in storage, but this has a cost as indicated in our general sales conditions..
We had to negotiate and take care of it ourselves, to avoid you paying these fees, and this is how we are thanked!
Regarding the thrown pallet, it is difficult to throw a 558kg pallet from a truck, and after verification, the delivery note was signed that everything was okay, without any notification of breakage problems or a careless delivery person.
Best regards
C
Chevillotte Xavier C.
Rating: 1 out of 5
following a purchase from 30/03/2026
The products are very good but if you have a delivery to make with an ongoing construction site then you take a lot of risks; the carrier (schenker) gives no news, and is unreachable, and when you have the chance to get an appointment they do not deliver and do not warn you (this happened to me on my two orders, one after the other). The first, lost package found 1 week later, the other delivery the day after the appointment at 11 am while the time slot was rescheduled from 12 to 4 pm (I was lucky to have someone to receive it). The contact person at the counters no longer feels concerned once the carrier has taken charge of the goods, this is not normal and increases the almost total lack of information.
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Response from Comptoir du Cérame
Hello Mr. Chevillotte,
Thank you for taking the time to share your experience. We are glad that you like our products, but we are sorry to hear about the inconveniences encountered with the transport.
However, to say that we do not feel concerned is completely false and unfair on your part. We have followed the delivery problem every day, waiting for answers and making follow-ups every day, contacting you by phone or email, so it is a bit disrespectful to say that we do not feel concerned! And if that had really been the case, why would you not have placed a second order despite the first issue?
Best regards,
The team at Comptoir du Cérame
B
Brigitte C.
Rating: 1 out of 5
following a purchase from 29/03/2026
Perfect and quick transaction
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Response from Comptoir du Cérame
Hello Brigitte,
Thank you for your feedback! We are delighted that you appreciated the speed of your transaction. Your satisfaction is our priority, and we strive every day to improve our services, but we do not understand 1 star..
Best regards,
The team at Comptoir du Cérame.
N
Nicole R.
Rating: 4 out of 5
following a purchase from 11/02/2026
Tiles not the same blue as those purchased in 2020/21…
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Response from Comptoir du Cérame
Hello, from one manufacturing to another the color varies. The color of a tile is not as simple as printing a simple sheet of paper. It's chemistry!
Hoping to have answered your doubts....
Have a nice day.
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La C.
Rating: 4 out of 5
following a purchase from 30/01/2026
Received several samples quickly at the pickup point. I appreciate the quality of the tiles, just need to make a choice now. Thank you.
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Valérie B.
Rating: 2 out of 5
following a purchase from 18/01/2026
The tiles are beautiful. However, a big downside: the delivery cost represents a third of the order. Upon arrival, the two boxes were well packaged on a pallet. The first one was perfect. The second one, when lifted, burst open from the bottom (defective packaging), and 15-20 tiles fell and broke. Given the price, I am quite disgusted. Fortunately, we had enough good tiles for our initial project, but many were lost which is frustrating given the price.
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Response from Comptoir du Cérame
Hello,
Thank you for your feedback and for your compliments on our tiles.
We are sorry to hear that some were broken. Upon delivery, the pallet and the boxes were complete and compliant without any anomalies as you indicated. The tiles remain fragile products that need to be handled with care.
We understand that the situation must have been frustrating.
Have a nice day
S
Solène F.
Rating: 1 out of 5
following a purchase from 11/06/2025
I had very serious problems with the carrier that are still not resolved to this day. Half of the tiles were destroyed due to poor packaging on a broken pallet. The customer service has been completely absent since that day, and no one has contacted me to compensate for this damage. Be more than careful if you order.
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Response from Comptoir du Cérame
Hello Madam,
We are sorry to read such a message.
As a reminder, you unfortunately did not follow the procedure for receiving goods, as it was not verified upon delivery. You signed the delivery note without reporting any anomalies, and you contacted us almost a week later to inform us of broken tiles. We explained the procedure to you, and the last email is dated 26/08/2025 where I asked you what the damages are in order to find a solution despite everything. You did not respond to this message... so do not come and say later that customer service has been completely absent!
Have a good day.
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Olivia E.
Rating: 4 out of 5
following a purchase from 27/10/2025
this does not match what we are looking for our project.
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Marion B.
Rating: 1 out of 5
following a purchase from 07/11/2025
I have never received the samples
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Response from Comptoir du Cérame
Hello,
The package was lost by Mondial Relay, which can happen.
On our side, we have opened a claim and you have been refunded.
Best regards
S
Sébastien D.
Rating: 4 out of 5
following a purchase from 09/10/2025
Delivery okay Product conforming
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Response from Comptoir du Cérame
Hello, Thank you very much for your positive feedback! We are delighted to learn that the delivery was made without issue and that the product meets your expectations. Please feel free to contact us again if you have any questions or future needs. Best regards. The comptoirducerame team
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Genevieve D.
Rating: 4 out of 5
following a purchase from 25/09/2025
Very good products
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Response from Comptoir du Cérame
Hello, We sincerely thank you for your positive feedback and your rating of 4/5. It is a pleasure to know that our products satisfy you. Please feel free to reach out to us for any information or questions, we are here for you! Best regards. The comptoirducerame.com team
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Judith A.
Rating: 2 out of 5
following a purchase from 22/08/2025
Catastrophic delivery, customer service very unhelpful.
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Response from Comptoir du Cérame
Hello, We would like to thank you for sharing your experience. We are sorry to hear that the delivery did not meet your expectations. However, to say that customer service was not helpful is a bit misplaced. When we review all the history of emails and responses provided, it should rather be said that since the responses given did not suit you, the result is that customer service did not help you. We still hope that the tiles please you and meet your expectations. Have a nice day, The team at comptoirducerame.com
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Hani A.
Rating: 1 out of 5
following a purchase from 16/09/2025
Missing order
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Response from Comptoir du Cérame
Hello, What do you mean by missing order, as I see that you were delivered on 19/09 at 11:13? Is that not the case? We invite you to get back to us if that is not the case. Best regards, The team at comptoir du cérame
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Nathalie L.
Rating: 2 out of 5
following a purchase from 17/09/2025
The site is well made, it's the customer service that is problematic.
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Response from Comptoir du Cérame
Hello, We are very surprised by your comment regarding customer service because we have no email or call from you. So we do not understand why you indicate that customer service is problematic. The positive point is that you appreciated our site. Best regards. The team at comptoirducerame.com
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Jean Thomas S.
Rating: 4 out of 5
following a purchase from 22/08/2025
Satisfied
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Response from Comptoir du Cérame
Hello, We sincerely thank you for your evaluation and your positive feedback. We are delighted that you are satisfied with your experience with our brand. Please feel free to get back to us if you have any questions or suggestions. Best regards. The team at comptoirducerame.com
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Gérard R.
Rating: 4 out of 5
following a purchase from 01/09/2025
Very functional, pleasant to browse and facilitates product selection.
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Response from Comptoir du Cérame
Hello, Thank you very much for your positive review! We are delighted that our site provided you with a pleasant and functional experience for selecting our products. Your feedback encourages us to continue improving our service. Best regards. The team at comptoirducerame.com
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Virginie L.
Rating: 1 out of 5
following a purchase from 15/07/2025
Very big issues with their delivery service. They charge exorbitant fees for either receiving broken merchandise, not receiving it at all, or receiving it at a namesake's address without anyone caring...! My last two experiences have been catastrophic! I strongly advise against it!!! It's a shame, their design was really nice!
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Response from Comptoir du Cérame
Hello, We are sorry to read your review. To say that we did nothing to address the transporter's issues is quite mean. You could also mention, for total transparency, that indeed following problematic shipments, we systematically refunded you for the fees. We still wish you a great continuation.
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Claire B.
Rating: 4 out of 5
following a purchase from 24/07/2025
I hesitated between 3 and 4 stars, as I only needed 1 m2 of cement tiles to make a kitchen backsplash (about 75 euros per m2), it was not possible to get a reduction in shipping costs (78 euros for 1 or 2 m2 without distinction, which is hard to understand since the weight and size of the package are not at all the same, it's tiling - it goes from 16-18kg for 1 m2 to 32-36 kg for 2 m2!), and this while I had also paid 19 euros for sending samples. No gesture from Comptoir du Cérame. The tiles are beautiful, but I will think twice before ordering again (I had already done so about ten years ago but for a larger quantity). Paying more in shipping fees than for tiles is not great.
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Response from Comptoir du Cérame
Hello, Thank you for taking the time to share your experience. We understand your frustration regarding shipping fees for a small order and appreciate your comments. Best regards. The team at comptoirducerame.com
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Korian T.
Rating: 1 out of 5
following a purchase from 10/07/2025
The sample was delivered broken. I did not receive any compensation for the shipping costs.
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Response from Comptoir du Cérame
Hello, We thank you for taking the time to share your experience. We are sincerely sorry to learn that your FREE sample arrived damaged and that you did not receive compensation for a free product. After checking, you exchanged on the subject with an operator via chat, asking how the cardboard orders were packaged to avoid breakage, to which she replied about the process and to check the order in the presence of the delivery person... at no point did you ask anything about the sample, such as sending a non-broken tile for example. Your satisfaction is important to us, and we appreciate your feedback which helps us improve. We strive to provide quality service and ensure that incidents like this are handled as best as possible. Best regards, The team at Comptoir du Cérame
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Emilie D.
Rating: 4 out of 5
following a purchase from 10/06/2025
Quality materials, careful shipping, tiles conform to the photos, I am very happy with my order and will order again in the future!
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Marianne J.
Rating: 4 out of 5
following a purchase from 27/04/2025
Beautiful and quality tiling.
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Nicole D.
Rating: 4 out of 5
following a purchase from 22/03/2025
Everything went well. Impeccable delivery, good product
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Gwendoline A.
Rating: 2 out of 5
following a purchase from 15/03/2025
Palette soaked, all the boxes are soaked, opened and collapsed in a staggered manner in the palette. At 100 euros for the delivery fee, it's outrageous.
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Response from Comptoir du Cérame
We are very sorry and quite surprised by your message. After checking, there is no mention of what you are reporting on the delivery note from the delivery person, and you have never contacted us to discuss this issue so that we could find a solution. It is always regrettable to operate this way when our goal is to have happy and satisfied customers with their purchase. Best regards, The team at Comptoir du Cérame.
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Claire B.
Rating: 4 out of 5
following a purchase from 13/03/2025
I ordered samples of cement tiles/type cement and had already purchased stoneware tiles with a cement tile pattern for my shower about ten years ago (they unfortunately whiten under stagnant water on the floor). I hesitate between giving 3 or 4 stars considering the elements below. Overall, these are beautiful products, but I have 2 remarks: the actual rendering of the tiles can be really different from that of the photos on the screen and, on the other hand, when you want to buy small quantities of tiles (in my case 1m2), the shipping costs are astronomical and cost the price of the tiles. I understand that they come from Spain (it seems to me) and that the tiles are heavy, but it is not possible to pay 78 euros in shipping for 1m2 of tiles at 75 euros.
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Response from Comptoir du Cérame
Hello, Thank you for taking the time to share your experience with our products. We are delighted that you appreciate the design of our tiles. We completely understand your frustration regarding the difference between the rendering on the screen and in reality, as well as the high shipping costs for small quantities. Your feedback is valuable and will help us improve our services. Best regards, The team at Comptoir du Cérame
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Anaic B.
Rating: 4 out of 5
following a purchase from 03/09/2024
Very correct. Happy with the result of the tiles and easy to clean for a kitchen backsplash. There was just a mistake in the order, which was resolved on their part.
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Patrice B.
Rating: 4 out of 5
following a purchase from 14/11/2024
try to give a more precise time for delivery.
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Harold D.
Rating: 4 out of 5
following a purchase from 25/10/2024
Very satisfied with the tiles. Unergonomic site. Delivery person left the goods in front of the house without helping us bring them in.
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Response from Comptoir du Cérame
Great for the tiles. For the delivery, it is clearly stated on our site and in the email you receive that material deliveries are made in front of the building entrance or in front of the garden gate for houses. The delivery person is not authorized to handle your own goods. Sorry you didn't read it. The team at Comptoir du Cérame
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Marc B.
Rating: 4 out of 5
following a purchase from 18/07/2024
Speed of order preparation and shipping nothing to complain about 10/10 the person I contacted also 10/10 however where it hurts is the size of the tiles ordered for 15/15 and they are at 14.5 x 14.5 which is annoying for replacing existing tiles
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Response from Comptoir du Cérame
Thank you for your message. Regarding your order, the purchased tile is a non-rectified tile, and the standard allows for variations of a few millimeters for tiles. Moreover, you are replacing some tiles by putting them with other tiles from a different manufacture, so it's almost impossible to have the same measurements. We still hope that you will achieve a nice final result. We remain at your disposal if needed. Best regards
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Yves C.
Rating: 4 out of 5
following a purchase from 03/05/2024
Tiles well received but not installed to date.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/04/2024
The tiles are good but the delivery was very laborious...
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Response from Comptoir du Cérame
Thank you for your message. It is true that sometimes a delivery can be more complicated on the carrier's side, but we always do our best to resolve and satisfy our customers. In any case, we are delighted that you like the tiles. The team at Comptoir du Cérame.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2024
There was just one broken piece, and one defective, but since I bought the right quantity, I even had one left unused, honestly they are TOP, very nice finish and quality, I am very happy
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Response from Comptoir du Cérame
Thank you very much.. Unfortunately, this can happen, tiles remain a fragile merchandise despite the care taken in protection. And we replace without any problem when it is well noted on the delivery note. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2024
The materials are of very nice quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2024
good set
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