Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
I had a somewhat special request, outside the standard, I was listened to and my need was met. Ultra-fast delivery, well-packaged product... I recommend this site.
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Response from Comptoir du Cérame
We do our utmost to satisfy our customers as much as possible! We are happy to have been able to meet your request, looking forward to seeing the final result! Best regards. The Comptoir Du Cérame team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2023
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2023
Very responsive and attentive customer service. Fast delivery. Products received as shown in photos.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2023
Attentive and dynamic team. - the sense of service BRAVO
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2023
1 tile as a sample is just enough, why not 2? (15 euros is not cheap either). Otherwise, impeccable and fast delivery
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Response from Comptoir du Cérame
Hello, Thank you for the positive remark on the delivery. We send one tile as a sample to see the color, appreciate the material and quality of the tile. It is not necessary for us to provide multiple tiles of the same model, and this approach is appreciated by our customers. You mention sending 2 tiles, which would double the weight and increase shipping costs since the weight and volume of the package are considered during merchandise transport. Finally, you mention 15€ shipping costs that "are not cheap," but I remind you that these costs are refunded for a minimum order of 120€ including VAT. Excerpt from our website: "Order samples, shipping costs are refundable* *These shipping costs are refundable as personalized discount vouchers for a subsequent order of materials worth at least 120€ including VAT." We wish you a great day. The Comptoir Du Cérame team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2023
Too pretty, fast delivery and well-protected package.
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Response from Comptoir du Cérame
Thank you very much for your review. Have a great day The Comptoir Du Cérame team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2023
Fast delivery, carefully packaged.
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Response from Comptoir du Cérame
Thank you very much for your message. The Comptoir Du Cérame team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2023
Sample order: IMPECCABLE! Order tracking, delivery information (very fast), very carefully packaged, everything is PERFECT. See you soon then ;)))
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Response from Comptoir du Cérame
Thank you very much for your message. See you very soon The Comptoir du Cérame team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2023
Fast and responsive, very good advice remotely even for online orders. Impeccable transporter. Very good store
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Response from Comptoir du Cérame
Thank you very much for your message The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2023
Poorly informed about the references They provide a reference with the desired color except that the reference corresponds to another color, it's not the right one we receive, very disappointed, 100 euros wasted
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Response from Comptoir du Cérame
Hello, As indicated in our email exchanges, you ordered the navy blue reference as shown in the photos and the color swatch, thinking it was black. You also did not order a sample to judge the color. Following your email, we offered you 2 options: return the box for an exchange, with return shipping at your expense as with any merchandise return, or keep the box and receive an exceptional discount on a new box order. You simply did not respond to our offer. It is therefore unfortunate to leave a comment of this type when we do our utmost to solve a problem. We remain at your disposal for any further information. Have a good day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2023
Fast and careful sample shipment. Very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2023
Very fast sample shipment, compliant with the request, very friendly reception and responsiveness of the online sales teams. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2023
Good service
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Response from Comptoir du Cérame
Thank you .. The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/05/2023
There was a delay in delivery, between the confirmation of the date with you and the transporter who was not aware. Then the delivered pattern is not continuous, which was difficult to see on the site and unlike other patterns. Therefore, it cannot be assembled.
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Response from Comptoir du Cérame
Hello, We do not understand what you are indicating regarding the delivery. You ordered on Saturday, May 27, and we do not work on weekends. Your order was processed on Monday, May 29 by our logistics service, on May 31 by the transporter, and you were delivered on June 14, which makes 10 business days for delivery, as stated on our site for delivery times between 10 to 15 business days when the material is in stock. Regarding the Good Vibes collection, which is one of our bestsellers, as shown in the ambiance photos, the purpose of the collection is to mix several patterns, and as indicated in the description of the chosen model "Note: The design does not allow each decor of the same pattern to be connected." We remain available if you wish for further information. Have a good day. The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2023
Delivery times shorter than expected. Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2023
Fast delivery.
Tiles of good quality and very pretty.
Overall, nothing to say, it's perfect.
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2023
For the order and delivery of samples, everything went well, fast delivery. A reference was missing so the customer service contacted me in advance to tell me they were sending the bulk of the order and would follow up with the rest as soon as they had it. Responsive and efficient. Good packaging, no breakage.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2023
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2023
I will particularly emphasize the efficiency and kindness of customer service!
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Response from Comptoir du Cérame
Hello, This message really touches us! Thank you very much and we look forward to seeing your realization! The team at Comptoir Du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2023
Order arrived quickly, very well packaged, no breakage.
The tiles are magnificent, I am a fan!
This is the second time I order through this company, I recommend, they are great!
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Response from Comptoir du Cérame
Thank you very much! The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2023
Fast delivery and at the indicated time.
Tiles received in perfect condition and according to the order.
I recommend!
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Response from Comptoir du Cérame
Thank you for your message! The team at Comptoir Du Cérame.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2023
A bit complicated site for favorites
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2023
Serious site, order received within 7 days, well packaged to withstand the transport hazards
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Response from Comptoir du Cérame
Thank you very much for your message. The team at Comptoir Du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2023
A lot of choices
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Response from Comptoir du Cérame
Thank you.. The team at Comptoir Du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2023
Everything went well. Delivery on time. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2023
Delivery on date. In good condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2023
Efficient
Good quality
2nd time we order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2023
Great help from Gaelle the advisor
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/05/2023
Product ordered: MA20050140 Vintage Capucine Tile MA20050014, Poor quality stoneware, presumably a bad firing or very poor storage (faded box, very bleached) Unusable with a professional tile cutter and used by a professional, broken tiles as a result and a waste of time! I do not recommend this stoneware!
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Response from Comptoir du Cérame
Hello, We are really very surprised by your message! This is the first time we have this type of complaint about one of our tiles! This model is one of our best sellers and comes from one of our loyal partner manufacturers for many years. We contacted you as soon as we saw your review, since you did not even contact our customer service to discuss the quality of the tiles, which is regrettable, because we care about satisfying our customers. Our customer service therefore contacted you following the publication of this review to understand the problem, and to be able to report it to the quality service and especially to find a solution with you, and you simply refused any help from us. It's a shame! The team at Comptoir du Cérame.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2023
Very well packaged. Beautiful products. Shipping service communicating very well. Satisfied!
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Response from Comptoir du Cérame
Thank you very much for your message. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2023
Fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2023
Satisfied with the speed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2023
Very beautiful tiles. Delivery time a bit long but everything went well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2023
Great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2023
Magnificent tiles. Very responsive customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2023
Clear site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2023
Delivery on time and to home.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2023
Very nice and professional contact, fast delivery. Product conforms and of good quality. Nothing to say
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