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A
Rating: 4 out of 5
Good quality product. Quick delivery. However, the service could be improved.
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 1, 2, 4 and 5 stars
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Rating: 2 out of 5
The order was great. For the delivery, I had to go twice, the first time the carrier had not loaded my order. The tiling is of poor quality and does not match the photo. I followed up 3 times to be able to return it, I am still waiting...
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Response from Comptoir du Cérame
Hello Sir, We have taken note of your comment and have informed our logistics service so that they receive a response from our transport provider. Regarding your tiling, we work with reputable factories and workshops for their seriousness and the quality of their tiles. We are surprised by your qualification of this "poor quality". To process your file as quickly as possible, we need a photo illustrating the defect on your tile. We will not fail to inform the factory and we will get back to you as soon as possible. If you wish to return the product because you do not like it, please follow the following instructions: https://www.comptoirducerame.com/fr/content/32-je-ne-suis-pas-satisfait-je-souhaite-renvoyer-ma-commande Our sales service is waiting for your photos to process your file as quickly as possible. Best regards, The Comptoir du Cérame team.
A
Rating: 5 out of 5
I really like the choice that Comptoir du Cérame offers. I bought from Belgium. So seen on the site. The reality did not disappoint me! The transport went well. Just one tile was broken.
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A
Rating: 5 out of 5
Delivery on the requested date, customer service available and efficient for stock availability requests. The colors on the screen are not quite faithful to reality according to the tiles, I recommend ordering samples before proceeding with the order. I am very satisfied with my purchase.
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A
Rating: 5 out of 5
Order arrived in very bad condition. Comptoir du Cérame was very responsive and sent us a complete new shipment without difficulties.
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A
Rating: 5 out of 5
We received several samples, and we are charmed by all the tiles. Difficult to make a choice. We will actually place a large order, all our tiles will be ordered from Comptoir du Cérame. Another positive point: very fast delivery.
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A
Rating: 5 out of 5
Listening and available staff.
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A
Rating: 5 out of 5
I have had several occasions to order from Comptoir du Cérame and each time everything went perfectly. Responsive and professional team!
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A
Rating: 5 out of 5
Fast and careful delivery of quality products!
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A
Rating: 5 out of 5
Always available to provide information by phone, delivery was on time, even a few days early!
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A
Rating: 5 out of 5
Attractive site.
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A
Rating: 5 out of 5
The tiling is beautiful! Packed with care, delivery perfectly organized and fast considering the origin (Spain).
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A
Rating: 2 out of 5
Correct contact, but the correspondent should have alerted us about the appearance of the tiles, moreover the blues are not really blue.
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Response from Comptoir du Cérame
Hello, We take care to photograph each product in our catalog, in order to provide our customers with maximum precision, quality, and realism. On the product sheet of the reference in question, you will note that the aged appearance is clearly visible, giving all the charm and specificity to this tile. We are sorry for your feelings and wish you a good day. The COMPTPOIR DU CÉRAME team.
A
Rating: 5 out of 5
I am very satisfied with my purchase. Good quality tiling that perfectly matches the visual on the website. Very quick shipping and receipt.
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A
Rating: 5 out of 5
Responsive, product damaged upon delivery but quick reshipment and replacement of broken parts.
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A
Rating: 5 out of 5
Very good.
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A
Rating: 5 out of 5
Whether it was the order and receipt of samples or the purchase of the final tiling, everything went super well. Top delivery. Nothing to complain about.
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A
Rating: 5 out of 5
Despite a product out of stock at the time of order, the restocking and delivery were very quick afterwards!
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A
Rating: 5 out of 5
Good interaction.
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A
Rating: 5 out of 5
The tiles did not exactly match the image on the site. But they are really very pretty. The sales service managed to get the material to us very quickly which was urgent for us as our construction had to stop due to lack of material.
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A
Rating: 5 out of 5
Very good service! Thank you for the quick responses and professional efficiency
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A
Rating: 5 out of 5
Quality service and items!!!
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A
Rating: 5 out of 5
Fast delivery, tiles in good condition and of very good quality. Even more beautiful than in the photos, I am delighted.
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A
Rating: 5 out of 5
Easy navigation
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A
Rating: 4 out of 5
Everything is perfect, practical website to use, quick order dispatch, quality tiles. Too bad my phone numbers (mobile and landline) were not communicated to the delivery person, he could not reach us to arrange an appointment. We had to go pick up our tiles because it was becoming urgent :-(
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A
Rating: 5 out of 5
Perfect careful packaging, beautiful tiles
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A
Rating: 5 out of 5
Not being used to ordering materials online, I am satisfied with this order. Both in terms of price and merchandise. The delivery went very well, it is a comfort to be notified before delivery. I recommend
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A
Rating: 5 out of 5
Perfect! Customer service very responsive. I highly recommend
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A
Rating: 1 out of 5
If the website's showcase is attractive, the reality is disappointing. 21 tiles delivered: 1 broken, 4 conforming to the photo, the others with defects (which I am told are 'part of the graphic'!). In the end: - it makes the tile very expensive - bad experience - big disappointment
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Response from Comptoir du Cérame
Hello Madam, We are sorry for your feelings. We offer a sampling service to satisfy our clientele. We insist that the reference you chose does not have any defects, as we told you. We have a quality control service that checks all orders before shipping. As we indicated, we immediately sent a box, 4 tiles, to replace the broken piece. If, however, despite our customer service, the quality of these tiles does not satisfy you, we suggest you contact us to return your order. Best regards, the COMPTOIR DU CERAME Team
A
Rating: 5 out of 5
GOOD
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A
Rating: 5 out of 5
Top
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A
Rating: 1 out of 5
During the purchasing process, they told me there were no shipping fees, then there were
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Response from Comptoir du Cérame
Hello, As indicated on the site, there are always shipping fees calculated based on the cart amount. We are very sorry, but there was a computer error in your purchasing process and we communicated it to you. Best regards, the COMPTOIR DU CERAME Team.
A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
I was missing a bit of tile, they were very accommodating and they shipped my order very quickly. The tiles are beautiful. Thank you
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A
Rating: 4 out of 5
A bit too expensive.
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A
Rating: 5 out of 5
VERY good
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A
Rating: 1 out of 5
Very disappointed. Broken or scratched tiles due to the storage of the tiles in the box awaiting a response from customer service to whom I sent an email.
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Response from Comptoir du Cérame
Hello, Thank you for your message. We emailed you at the beginning of the week, asking for the number of damaged pieces to be replaced. Please get back to us so we can send them to you as soon as possible. Best regards, the COMPTOIR DU CERAME Team
A
Rating: 5 out of 5
top!
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A
Rating: 5 out of 5
Fast delivery and without problems
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A
Rating: 5 out of 5
Customer service is responsive and attentive.
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