Customer reviews of Comptoir du Cérame

9 /10

Based on 1 572 published reviews

5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié

Published on 01/03/2021 à 16h21 following a purchase from 18/02/2021

A quick shipment (one week) and top-notch after-sales service!

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Acheteur Vérifié

Published on 27/02/2021 à 07h35 following a purchase from 23/02/2021

A lot of choices, fast shipping! Just a pity that you can't order the same reference multiple times to compose the pattern...

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Acheteur Vérifié

Published on 25/02/2021 à 08h05 following a purchase from 16/02/2021

Very satisfied overall, original tiles of good quality, color matching the photos on the site, fast delivery. Thank you!

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Acheteur Vérifié

Published on 24/02/2021 à 22h39 following a purchase from 10/02/2021

Very good order tracking. Serious. The site is clear. No surprises.

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Acheteur Vérifié

Published on 23/02/2021 à 01h26 following a purchase from 18/02/2021

Perfect delivery in 4 days, super available customer service, perfect thank you very much

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Acheteur Vérifié

Published on 19/02/2021 à 17h39 following a purchase from 11/02/2021

Quality and seriousness. Very fast shipping of samples.

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Acheteur Vérifié

Published on 19/02/2021 à 16h57 following a purchase from 08/02/2021

Everything went very well. The possibility to order samples is a real plus.

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Acheteur Vérifié

Published on 18/02/2021 à 10h59 following a purchase from 14/02/2021

Very nice quality and choice of tiles. Patterns that you don't see elsewhere.

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Acheteur Vérifié

Published on 17/02/2021 à 21h22 following a purchase from 27/01/2021

Very fast. The order was shipped only 2 hours after ordering. I received a message allowing me to choose my delivery date and the delivery person called me a few minutes before arriving. Perfect!!! And the chosen tile is beautiful. I recommend.

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Acheteur Vérifié

Published on 17/02/2021 à 19h54 following a purchase from 11/02/2021

Fast and compliant delivery

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Acheteur Vérifié

Published on 16/02/2021 à 22h12 following a purchase from 03/02/2021

Nothing to say, perfect

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Acheteur Vérifié

Published on 16/02/2021 à 21h49 following a purchase from 10/02/2021

Pretty products ordered quickly, received quickly! I recommend without reservation.

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Acheteur Vérifié

Published on 16/02/2021 à 07h30 following a purchase from 09/02/2021

Perfect. Fast delivery of very well-packaged samples.

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Acheteur Vérifié

Published on 14/02/2021 à 20h37 following a purchase from 25/01/2021

Completely satisfied, I had an advisor who helped me a lot and who was able to guide me effectively in my ordering process, despite an issue with color evaluation on the site.
I highly recommend this company Comptoir du Cerame, they are attentive to our needs and particularly quick for delivery and ensuring the content is in perfect condition upon delivery.

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Acheteur Vérifié

Published on 14/02/2021 à 18h03 following a purchase from 31/01/2021

Reliable sites, great product choices, quick action.

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Response from Comptoir du Cérame Published on 15/02/2021

Hello Sir, thank you very much for your message. It is always important for us to see that our customers are satisfied with our services on our unique site https://www.comptoirducerame.com

Acheteur Vérifié

Published on 13/02/2021 à 08h36 following a purchase from 14/01/2021

Difficult to choose from an image, but it completely meets my expectations

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Acheteur Vérifié

Published on 12/02/2021 à 23h58 following a purchase from 05/02/2021

Satisfied with my sample order, quick delivery

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Acheteur Vérifié

Published on 12/02/2021 à 10h23 following a purchase from 04/02/2021

The site is well made

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Acheteur Vérifié

Published on 12/02/2021 à 08h23 following a purchase from 05/02/2021

Sample order arrived without issues

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Acheteur Vérifié

Published on 08/02/2021 à 12h24 following a purchase from 22/01/2021

Very good responsiveness and quality of exchanges. I recommend!

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Acheteur Vérifié

Published on 06/02/2021 à 14h39 following a purchase from 21/01/2021

very satisfied with all your services

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Acheteur Vérifié

Published on 06/02/2021 à 11h21 following a purchase from 31/01/2021

Perfect!

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Acheteur Vérifié

Published on 05/02/2021 à 22h18 following a purchase from 02/02/2021

Quick service. Quality tiles.
Too bad there is no real-time stock visible on the site.

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Acheteur Vérifié

Published on 05/02/2021 à 22h17 following a purchase from 26/01/2021

Faster delivery than expected.

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Acheteur Vérifié

Published on 04/02/2021 à 08h31 following a purchase from 30/01/2021

I received samples, super quality and fast and careful shipping. I will order from them.

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Acheteur Vérifié

Published on 04/02/2021 à 05h56 following a purchase from 26/01/2021

Thank you delivery service and perfect packaging, the tiles are beautiful!

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Acheteur Vérifié

Published on 03/02/2021 à 21h23 following a purchase from 24/01/2021

Nice range of products well highlighted.

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Acheteur Vérifié

Published on 03/02/2021 à 13h35 following a purchase from 03/01/2021

As always, very good services, quick delivery and quality materials.

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Acheteur Vérifié

Published on 02/02/2021 à 21h38 following a purchase from 25/01/2021

compliant and in good condition

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Acheteur Vérifié

Published on 02/02/2021 à 21h35 following a purchase from 18/01/2021

Very good overall but 3 tiles were broken on the side. Too bad.

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Acheteur Vérifié

Published on 02/02/2021 à 21h25 following a purchase from 22/01/2021

Quick delivery but patterns of poor quality

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Response from Comptoir du Cérame Published on 09/02/2021

Hello,
We just read your comment. We are sorry.
The products you chose are classics that have been in our catalog for several seasons and are very popular.
We have not received any negative feedback on these products.
Please feel free to contact us again if you would like new samples.
Best regards,
The sales team.

Acheteur Vérifié

Published on 31/01/2021 à 12h09 following a purchase from 18/01/2021

Great quality product not yet installed

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Acheteur Vérifié

Published on 26/01/2021 à 21h29 following a purchase from 19/01/2021

Perfect nothing to complain about

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Acheteur Vérifié

Published on 16/01/2021 à 00h30 following a purchase from 11/01/2021

Very beautiful tiles, excellent quality.
Very appreciated gift voucher.

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Acheteur Vérifié

Published on 15/01/2021 à 19h38 following a purchase from 12/01/2021

Great site. Order processing and fast delivery, perfectly neat packaging, good description matching the products. Really nothing to complain about!

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Acheteur Vérifié

Published on 15/01/2021 à 15h31 following a purchase from 02/01/2021

Very easy

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Acheteur Vérifié

Published on 14/01/2021 à 10h28 following a purchase from 08/01/2021

Very efficient and professional

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Acheteur Vérifié

Published on 13/01/2021 à 21h29 following a purchase from 07/01/2021

Fast and impeccable service as always, I recommend

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Acheteur Vérifié

Published on 13/01/2021 à 18h34 following a purchase from 27/12/2020

Very good service - I placed an order - I reported a color error on one of the ceramics and via chat, photo sent, the person immediately had the correct color sent to me! Bravo! Not only did I find beautiful tiles but also a great service. I recommend 200%!

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Acheteur Vérifié

Published on 13/01/2021 à 16h43 following a purchase from 19/12/2020

Exactly what I hoped for, very beautiful tiles, the quality looks very good too

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