Customer reviews of Comptoir du Cérame

Good welcome and good customer follow-up

Clear and well done

Excellent welcome and very good advice

A good choice of tiles, ceramics, mosaics. We ordered tiles for the bathroom. The order tracking is quite easy.
The carrier (Schencker in this case) was efficient and careful with the merchandise - thanks to the very friendly driver-. Reception on half-pallet, effective packaging and protection as there was no breakage to report.
To see for the installation and the real quality of the merchandise.

Very reactive following a carrier problem,

Very fast shipping of the sample.. very nice Faience

Sample very well packaged! perfect!

Excellent merchant, I have already ordered several times. Quality products, fast and careful delivery, and very good customer service (once the delivery person broke some tiles and they were sent back to me).

Very simple and functional site

Samples conform to the description, delivered quickly and 15 euros refunded in case of order.

Great choice and service for samples.
But the ergonomics of the site could be improved to find references more easily.

Without any problem

superb, warm, authentic... I love it

very nice selection of tiles and faience. A pleasure for the eyes.
I greatly appreciated the exchanges following my questions and inquiries.

Perfect

Good

GOOD SITE, BUT BIG PROBLEM WITH DELIVERY 2 MONTH WAITING TO TELL ME THAT THE PACKAGES ARE LOST
OTHERWISE SUPER PRODUCT

Delivery of samples very fast, and perfect packaging.

very satisfied. very reactive and efficient customer service.

The color of the tile on the site is not at all the same as in reality.

Perfect

Great responsiveness and friendliness of the interlocutors. Fast and hassle-free delivery

packaging of the samples of very high quality, it gives confidence for the rest of the order

We ordered a box of tiles, they arrived broken but the Comptoir du Cérame was very reactive and immediately sent us a box for free! We are very satisfied with the customer service and the quality of the tiles!

Tiles perfectly meeting our expectations and delivery in 15 days

Great service from Comptoir Du Cérame, to whom I asked for a delivery in a fairly short time as my work starts in 10 days, and they played along: it's really nice and very commercial. Small downside for the TNT delivery person who fumbled, and consequently I had to go pick up the order at their warehouse (we're talking about a 130kg palette of tiles) knowing that the delivery was paid - But given the context, we must remain lenient. Also, the packaging of everything was done carefully and all the tiles were in perfect condition. Thank you to the team!

Super product
Super delay

Very well presented. Simple, fast.

Sample order received very quickly, well packaged and good quality tiles

For the quality of the product

Very good advice and excellent service.

3 weeks to receive a sample announced in stock then in package preparation to finally inform you 3 days later that they are out of stock... Finally, 15 euros shipping for a sample of 2 tiles is pure theft. Ultimately received a mediocre quality tile in a color not matching the photo.

Very good

Hello,
Following the receipt of a sample of white hexagonal tiles, I ordered 9 boxes of these tiles.
I was unpleasantly surprised by the quality of the tiles compared to the sample. Some had more or less significant stains in the glaze, others had roughness on the surface or even chips...
I then requested to receive additional tiles to compensate for these unusable tiles.
It took more than 2 months, repeated sending of photos showing the defects of the tiles, and several follow-ups for one day the delivery of the additional tiles to arrive at my place.
It is regrettable that communication was one-way with customer service at the end of processing my request. I received no response to my emails or messages on your voicemail at the end.
Thank you for the tiles I eventually received but bad point for customer relations.

Beautiful mosaic corresponds exactly to what I expected. Announced deadline perfectly respected. Great service, top-notch Bravo

always very professional

Nothing to report.
Rather quick during this confinement period.

Order of 5 tile samples. Delivery a bit expensive (15€ even if you only take one sample) but the service is very fast and the products well packaged).

Order well received in perfect condition with the delivery person who contacted me well before arriving so very satisfied

Order delivered quickly. Perfect products