Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 1, 2, 4 and 5 stars

Reset filters
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2020
While it took a bit long to get the reference to order, it was particularly fast (less than 2 weeks) afterwards, especially in the current context.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2020
Everything is very good, except for the delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2020
nothing to report.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2020
I received the ordered samples very quickly, which were very well packaged. I will place an order!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2020
Sample delivery very fast despite the confinement, top! Well, unfortunately the color doesn't match but it's just a matter of time.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2020
Very good navigation on the site. Beautiful choice. Sample sent in 2 days. 'Contactless' delivery. Everything is perfect.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2020
We initially received a wrong tile. We refused the package and the new batch was quickly sent. The tile was neither broken nor cracked. Very good delivery.
However, the colors are sometimes not pronounced enough. On some tiles, pigments turned white instead of green and red. It's a shame the quality of the colors is not fulfilled but great choice of tiles and patterns, that's top!
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/03/2020
Order received quickly but error on the quantity of tiles! Customer service unreachable for days. Situation may be due to issues related to the Coronavirus, but no communication on this subject. I am waiting for a sign from them.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2020
Fast delivery, despite the confinement.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/02/2020
I am completely satisfied with the delivery of my tiles which are simply magnificent. Very serious seller.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2020
very good!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/02/2020
Perfect!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2020
missing photos with the tiles on a large surface
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2020
Efficient and fast; a lot of choices;
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2020
Good product, received on time. Very satisfied.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2020
Fast tracked delivery, delivered within the announced deadlines, well-protected package. Very satisfied.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2020
quality of the purchased product, fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2020
Perfect for the quality/price ratio and the speed of shipping.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2020
Impeccable delivery! I was even contacted because my phone number was incomplete.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2020
Good responsiveness, meets expectations. I thought the tiles were French, they are Spanish... High transport cost, but well it's heavy and arrived quite quickly and intact.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2020
I recommend the company for the quality of the management of my order and the materials delivered.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2020
super
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2020
Excellent service
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/01/2020
Great! Thank you very much!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
Good service and responsive team
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2020
The shipment was careful and the delay reasonable. The tiles are of very beautiful quality, even more beautiful than on the site..
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/01/2020
Product of very good quality and fast delivery. Satisfied customer.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2020
Fast delivery and delighted with the product even more beautiful in real life! Can't wait to see it installed.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2020
I need to check that the color of the tile matches what I am looking for
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Serious and attentive to your needs
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2020
very good
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2020
Perfect nothing to complain about
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Customer service is perfect! They respond very quickly. Delivery is very fast and careful. The tiles are stunning!!! I highly recommend!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Very fast sample shipment, very satisfied
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Very fast sample shipment
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2020
Very good. The samples allowed us to be sure of our choice.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2019
Website presenting a wide choice, possibility to order samples at an interesting price, but expensive delivery for these samples. Not easy to navigate to make mixes with all the different dimensions.
Translated reviews
Response from Comptoir du Cérame
Hello Madam, Thank you for your message. The shipping costs for the sample order are refundable at the time of the firm order, if it exceeds €120 of product purchase. Do not hesitate to contact us if you need help from our customer service. We remain at your disposal. Best regards, The team at Comptoir du Cérame
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
A very clear site.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2019
Sample order: beautiful products, perfectly packaged samples, received on time without any problem.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2019
Charming and efficient welcome. Timely delivery. Very beautiful timeless tiles, seen nowhere else. Little fish will grow big!
Translated reviews
We use cookies for audience measurement and improving user experience.