Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2019
Fast delivery and very well packaged samples
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2019
Everything always goes well whether it's for sample orders or for large orders
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2019
Fast delivery and very beautiful tiling, I will place my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2019
Completely satisfied with the site, fast delivery, and very good customer advice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2019
Perfect package tracking :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2019
Very good listening from customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2019
Perfect! Great mobilization of the teams, especially Marifé who is on top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2019
I really appreciated the telephone reception and the availability of the person who answered.
As for the site, it is very well done and well documented thanks to the different examples.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2019
Perfect, superb tiling and thank you for your help with the delivery problem, customer service is top!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2019
Great customer relations service, the lady I spoke to on the phone was able to answer all my questions, respect for deadlines and they took my urgency into account, products well packaged, a few tiles were broken but that's the transport, I had taken the precaution of ordering more to avoid having to make a complaint.
A small downside is the delivery price which I find very high, almost the same price as my order.
The delivery price needs to be reviewed especially when we know that your carrier delivers us with broken tiles
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2019
Transaction top and delivery on time.
The delivery went very well
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/09/2019
One of the three tiles arrived broken (product 0809026)
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Response from Comptoir du Cérame
Hello Madam,
Thank you for your message.
We regret to learn that you received a broken tile during your sample order. This rarely happens.
Please contact us at 09 72 50 67 81, or send us a message to look together at what happened.
Best regards,
The sales service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2019
Quality material
Correct delivery time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2019
Packaging of the samples well designed to withstand the hazards of deliveries.
Very nice quality of ceramic products.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/09/2019
The tile samples were not all correct and one tile arrived broken.
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Response from Comptoir du Cérame
Hello Madam,
We regret this error, it does not normally happen, please contact us to look together at your case, here are our contact details:
Tel. 0972506781
[email protected]
Looking forward to hearing from you,
The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2019
Perfect as always.
Product conforms to description. Beautiful quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2019
Product meets our expectations and is of very good quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2019
Impeccable quality rendering
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2019
Very beautiful materials! Fast delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2019
I ordered a sample after exchanging with customer service, very clear response, order shipped quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2019
I am happy with the product received. Very beautiful and compliant.
And very good contact with the sales service.
However, I am very unhappy with the delivery. They know it. Their carrier is not serious in its customer relationship.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2019
Fast, reliable. Items conform to the order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2019
Easy to consult site. By colors, type, etc.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2019
Very nice product and of good quality.
Fast delivery after the order was placed.
I am very happy for a first order of this type of product on the internet.
No difference between the image and the actual product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2019
Clear site, beautiful products conforming to the actual rendering.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2019
Easy order
Good quality product
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/06/2019
Customer service unreachable. Sample order overpriced: €15 shipping for €1 of tiles, which in the end was not great. We found exactly the same tile model much nicer elsewhere!
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Response from Comptoir du Cérame
Hello,
We regret the feeling you have shared with us, however, we only received one call from you on 26/06 to which we responded by email.
Your sample arrived at your place on 28/06, three days after the order.
The shipping costs for samples are refunded in case of a firm order, as indicated on the site.
We remain at your disposal.
Commercial Department
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2019
The site is well made and attractive for its choice of tiles.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2019
I am very satisfied with my sample delivery. Fast, very well packaged and very beautiful products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2019
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2019
Superb tiles, the colors meet my expectations and the quality of the tile is very satisfactory.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2019
Order and delivery very very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2019
Received on time
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2019
Sample order received quickly. I am not disappointed with the quality of the products or the visual. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2019
A lot of choices, it is a pleasure to be able to find these materials!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2019
Nice, original products
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/07/2019
Unreachable by phone, no follow-up on delivery dates, very poor customer service. I do not recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2019
Good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2019
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2019
Very beautiful products, reliable website.
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