Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
The delivery fee policy is not very clear and I had to follow up with the company to find out where my order was, but in the end, delivery was on time, without breakage. The product meets my expectations. Wide choice of colors on the site and not very expensive. I will come back to this site for a future order.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/02/2017
Ordered a sample that they no longer manufacture. Waited 6 weeks to realize this.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2017
Reliable. Quality products. Good value for money.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2016
Professional, fast and very good service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2017
User-friendly site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2016
Very responsive service, following various questions asked by email.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2017
Fast delivery. Responsive customer service. No problems!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2016
Easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/02/2017
Very good. Very nice quality. Very friendly.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/05/2016
Outrageous
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/11/2016
The color of the tiles received did not match the color displayed on the site at all. The tiles appeared sky blue on the site while I received a sort of lagoon blue-green.. return is paid and not cheap. Had to follow up to get a refund for my order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/10/2016
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2016
I don't know if there was an issue with the displayed price information (not displayed anymore...) or if it was a bug at the time of my order, but the customer service was very responsive and the follow-up impeccable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2017
Delivery on time, in good condition. However, following an exchange with an advisor, I was told that the price of the sample would be deducted from my order and that was not the case, I received no discount on the order so just disappointed with this misleading "advertising."
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2016
Good site but sometimes a bit hard to find the products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2016
Personalized welcome and advice. Very happy with the result
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2016
a lot of choices, beautiful ideas
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2017
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2016
Very beautiful cement tile style flooring, exactly as I expected, delivered on time and in good condition. I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2017
easy to access
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2016
correct delivery, in accordance with the description, very well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2017
Very fast order! Good products, I will not hesitate to recommend on Comptoir du Cérame.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2016
A few small issues during the delivery of samples but afterwards, good service and especially, excellent quality of tiles :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/11/2016
Nothing to report. Order received on time, quality tiles.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/10/2016
Very serious, very well packaged, thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2017
Very reliable site!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2017
very satisfied with the site, speed of responses, speed of shipping ... top! Unfortunately spoiled by a deplorable delivery, damaged boxes, half-open, unloading by a pallet truck that jumped 30 cm high from the truck to the ground .. Result 30% of my tiles broken ;(
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2016
no problem!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/10/2016
Quality of products
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/01/2017
LAMENTABLE: 4 deliveries to manage to obtain 25 tiles. No commercial gesture following these problems, apart from having returned 25 tiles each time, which means I have 41 tiles of which 16 are useless to me. ..... Comptoir du Cérame needs to find a transport company worthy of the name!!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/03/2016
A lot of choices. Quality tiles.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2017
Very good, very happy, the photo rendering of the site is exactly in line with the installed tiles! thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2016
Very good quality of materials and manufacturing. A few issues during transport, very professionally resolved by the Comptoir team. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2016
Printed tiles that look exactly like the photo displayed on the site. Excellent condition of the tiles. Good choice of tiles!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2016
A small issue with the order regarding the availability of tiles. Fortunately, it was resolved. The people I was able to reach online were very good and efficient!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2016
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2016
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2016
LACK OF PRESENTATION PHOTOS EXCELLENT VALUE FOR MONEY
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2016
No problems. Tiles received on time, in accordance, with a few tiles offered.
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