Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Very good responsive site, attentive to the customer and reassuring. The technical information of the product for installation: joint, type of glue, rectification.... Some tiles have impacts on the edges, which are fragile, be careful when cleaning between the tiles before making the joints.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2022
The Comptoir du Cérame is definitely a reference in the field, as an architect I often rely on this company. However, my first personal order was chaotic regarding the delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2022
Everything is very good. To make it perfect, it would be nice to have photos of realizations in wide angle.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2022
Good quality product. Quick delivery. However, the service could be improved.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/06/2022
The order was great. For the delivery, I had to go twice, the first time the carrier had not loaded my order. The tiling is of poor quality and does not match the photo. I followed up 3 times to be able to return it, I am still waiting...
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Response from Comptoir du Cérame
Hello Sir, We have taken note of your comment and have informed our logistics service so that they receive a response from our transport provider. Regarding your tiling, we work with reputable factories and workshops for their seriousness and the quality of their tiles. We are surprised by your qualification of this "poor quality". To process your file as quickly as possible, we need a photo illustrating the defect on your tile. We will not fail to inform the factory and we will get back to you as soon as possible. If you wish to return the product because you do not like it, please follow the following instructions: https://www.comptoirducerame.com/fr/content/32-je-ne-suis-pas-satisfait-je-souhaite-renvoyer-ma-commande Our sales service is waiting for your photos to process your file as quickly as possible. Best regards, The Comptoir du Cérame team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/05/2022
Correct contact, but the correspondent should have alerted us about the appearance of the tiles, moreover the blues are not really blue.
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Response from Comptoir du Cérame
Hello, We take care to photograph each product in our catalog, in order to provide our customers with maximum precision, quality, and realism. On the product sheet of the reference in question, you will note that the aged appearance is clearly visible, giving all the charm and specificity to this tile. We are sorry for your feelings and wish you a good day. The COMPTPOIR DU CÉRAME team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2022
Everything is perfect, practical website to use, quick order dispatch, quality tiles. Too bad my phone numbers (mobile and landline) were not communicated to the delivery person, he could not reach us to arrange an appointment. We had to go pick up our tiles because it was becoming urgent :-(
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/05/2022
If the website's showcase is attractive, the reality is disappointing. 21 tiles delivered: 1 broken, 4 conforming to the photo, the others with defects (which I am told are 'part of the graphic'!). In the end: - it makes the tile very expensive - bad experience - big disappointment
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Response from Comptoir du Cérame
Hello Madam, We are sorry for your feelings. We offer a sampling service to satisfy our clientele. We insist that the reference you chose does not have any defects, as we told you. We have a quality control service that checks all orders before shipping. As we indicated, we immediately sent a box, 4 tiles, to replace the broken piece. If, however, despite our customer service, the quality of these tiles does not satisfy you, we suggest you contact us to return your order. Best regards, the COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/04/2022
During the purchasing process, they told me there were no shipping fees, then there were
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Response from Comptoir du Cérame
Hello, As indicated on the site, there are always shipping fees calculated based on the cart amount. We are very sorry, but there was a computer error in your purchasing process and we communicated it to you. Best regards, the COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2022
A bit too expensive.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/04/2022
Very disappointed. Broken or scratched tiles due to the storage of the tiles in the box awaiting a response from customer service to whom I sent an email.
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Response from Comptoir du Cérame
Hello, Thank you for your message. We emailed you at the beginning of the week, asking for the number of damaged pieces to be replaced. Please get back to us so we can send them to you as soon as possible. Best regards, the COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/04/2022
Catastrophic delivery!
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Response from Comptoir du Cérame
Hello, Thank you for your comment. Please contact our customer service to explain your experience. We will make sure to provide feedback to the carrier. Best regards, the COMPTOIR DU CERAME team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2022
Reference error in the delivery, but very high responsiveness from the site which resent the correct product in 3 days. Bravo for the customer service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/03/2022
I have nothing to blame your establishment for but your carrier DPD who still has not delivered the package.
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Response from Comptoir du Cérame
Hello, Thank you for contacting us as soon as possible to resolve your problem. Best regards, the COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2022
I give a rating of 4 stars out of 5 because I had to call customer service to help me order samples. However, the customer service is great because I received a quick response from them, with clear explanations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2022
In terms of follow-up and information: very good
The transport and friendliness of the driver: very good
The packaging of 990 kg on a single pallet makes it impossible to roll the pallet jack with the load on a dirt sidewalk to bring the load into the dirt courtyard even with two people despite the very good will of the driver
No problem, I transferred each package onto 3 pallets that I had because I anticipated this possible difficulty
So, be sure to ask at the tile counter for the exact packaging to avoid this issue
Otherwise, the tiles are perfectly in line with the sample I received
Very serious supplier
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/02/2022
Not like in the photos on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2022
Tiles received quickly, color similar to that of the photo, very well packaged order: no breakage! I went to pick up the order because it was much simpler for me (on my way) than arranging an appointment that blocks half a day and doesn't deliver after 4:30 PM (a bit complicated when you work!)
I am eagerly awaiting the installed result!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/01/2022
I received my order with the boxes completely damaged and exploded
At least 4 tiles chipped
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Response from Comptoir du Cérame
Hello, We have taken note of your comment. Please know that we are sorry. Our transport providers are partners we choose for their responsiveness and seriousness. We will not fail to communicate your experience to them. On our side, we have done what is necessary by replacing the broken tiles. We hope you are satisfied. Best regards, The COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2021
Item not received, delivery delayed and the product delivered was from another brand! Very disappointed
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Response from Comptoir du Cérame
Hello Madam,
Despite all the care we take with the quality of our providers/transports, we are sorry to learn about the delivery error and we have done everything possible to resend your order as quickly as possible.
We will now look internally, with the Logistics Team, to see what happened and will escalate the information to the carrier.
We remain at your disposal,
The Comptoir du Cérame Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2021
Clear and complete site.
Lacks sorting criteria
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2021
the order was easy to place the site is well constructed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2021
good fast and compliant delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/09/2021
The product does not exactly match what was proposed on the site
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Response from Comptoir du Cérame
Hello,
We take note of your comment. As we indicated by email, the sampling service offers 1 piece/tile as a sample and not a box.
Moreover, the sample corresponds exactly to the product proposed on the site.
We wish you a good day,
The COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/09/2021
First delivery arrived in pieces.
My order is being resent - second delivery still in pieces
Absolutely to be avoided!!
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Response from Comptoir du Cérame
Hello Madam,
As we indicated by email, we are sorry for this delivery problem.
We have taken the necessary steps with our transport provider and will not fail to inform you of their response.
We remain at your disposal.
Sincerely
The COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2021
The tiling is very pretty and I am delighted with my order but I regret a poor quality packaging.
The packages arrived open. At €120 for delivery, I expected better.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2021
Very beautiful tiling and timely delivery. Just the delivery is really too expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2021
Hello.
The delivery went well but the box was damaged at one corner, (hence the reservation). The tiles are scratched from rubbing during transport, it would be good to provide spacers between the tiles to avoid this problem, I know this represents additional work.
But all the handling between carriers over the distance.
Have a good day.
I can send you photos of the remaining tiles.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2021
The tiling is as we hoped
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2021
Very good order tracking.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/06/2021
No tracking of the delivery, we had to call back for the merchandise to be delivered with a 3-week delay
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Response from Comptoir du Cérame
Hello Sir,
We thank you for your order and take note of your dissatisfaction.
However, we would like to remind you that our delivery times are 15 working days from the confirmation/payment of the order.
The carrier tried several times to contact you as indicated in the history of your order without success. Hence the slight delay.
The tracking link was also available to you on your customer account.
At your disposal,
The COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2021
efficient hotline that was able to resolve the delivery issue
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2021
Easy to navigate site, but delivery person needs to be reviewed!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2021
Very clear and functional website. Telephone assistance: good customer reception and effective responses. Information on delivery tracking: good real-time tracking. Delivery: local carrier Normatrans punctual but very rushed - leaves the pallet outside the house without helping the customer - the driver does not have time to wait for us to check the goods.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2021
fast delivery and in good condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2021
Rather well done, attractive in any case. Only downside, the samples do not match what you receive and order. Moreover, some samples are not sent because there is no stock but this is not visible on the website...
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Response from Comptoir du Cérame
Hello, Thank you for your feedback, glad to see that you liked the site. We are sorry for your mishap. Our products are in stock but it may happen that we have an occasional out of stock on certain items. After internal investigation, we kindly ask you to excuse us. Due to a technical problem, you did not receive the email informing you of the temporary out of stock on this sample. Best regards, The COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2021
Clean and fast shipping Difficult search on the site, especially sorting by price or color Interesting products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2021
Pleasant site. 2 small downsides. Not enough photos of decorations / situational setups with the tiles. And not practical to find a spotted model.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2021
Delivery well received, well informed of the day and time slot, perfect.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2021
Hello unfortunately the color of the tiling is darker than on your site the background is not ecru but dark beige it does not go with the furniture we will not be able to use it to our great regret ........
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Response from Comptoir du Cérame
Hello Madam,
We are sorry to learn that you will not be able to use the tiling you chose.
We do everything possible to show our products in the most realistic way possible. However, our photos are not contractual and we do not control the differences in color shades between different screens. That is why we offer our customers to order a sample that will be refunded upon ordering.
Best regards, the COMPTOIR DU CERAME Team.
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