Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
I still haven't received my order despite a phone call
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Response from Comptoir du Cérame
Hello Sir,
Thank you for your information over the phone. We have resent your sample order.
Best wishes.
The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2018
practical
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2018
No problem with the order or delivery, small issue regarding the refund of shipping costs for the samples on the final order, quickly resolved over the phone. Delivery of the samples was flexible, by appointment, delivery of the tiles much less flexible, plan for a day of immobilization.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2018
The site is well designed. However, the online tracking could be improved as the order status is not updated, which requires contacting by phone to know the progress of the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2018
very good choice of quality products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2018
Difficult to find the contact details and to place an order but after the order arrived quickly and well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2018
I ordered samples. All conform. Good delivery and reception. Just a small downside on one of the samples that was not delivered because it was half.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2018
I had a small delivery problem. 30% of the tiles were broken upon arrival with a carrier who ran away and made me sign the receipt before checking the damages! The site team was very responsive and immediately resent the broken items hence my rating of 4/5. However, they do not get 5/5 because on the site the patterns of the tiles appear gray but are actually blue!! Fortunately, our kitchen is blue otherwise we would probably have returned these tiles as they do not match the photo on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2018
Beautiful products but delivery times too long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2018
The tiles ordered are very pretty. Good quality.
However, the delivery was a bit problematic: the carrier does not deliver to your home or at the foot of the building, but on the road in front of our house (he did not want to put the pallet on the sidewalk). Traffic was blocked while carrying all the boxes....
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/05/2018
don't go there
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/04/2018
The orange tile is not fluorescent at all, contrary to the photo, but a pale and dull orange... Given the costs incurred, I resigned myself to keeping it but it changed everything... So I am rather unhappy!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2018
Sample carefully packaged and delivery conforming to the ordered product.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/10/2017
The product is correct
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/11/2017
The product is correct But paying €70 for delivery for 3 torn cartons placed on a pallet without packaging... I hesitate to recommend with you...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2017
Clear site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2017
Unfortunately, I did not receive the correct color requested! Delay with the tiler. Amendment by registered mail with the builder to postpone the delivery date
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2017
A simple request for a sample, honored without problem. The actual tile does not really match its online photo but this is generally the case for such online purchases.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2017
Pleasant and detailed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/09/2017
Incorrect information. Very long delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2017
Small wait but no delivery issues.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/11/2017
I am not satisfied. I ordered a sample and received a scrap, a broken tile in sum. I cannot assess the size of the tile and I spent almost 20 euros for nothing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2017
Website with a lot of choices and easy navigation. Shipping costs are a bit high.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2017
Interesting site and well detailed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2017
Perfect for the site but one or two broken tiles upon receipt. Fortunately, I have some margin.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/10/2017
The site is well made but I ordered a sample that arrived broken into 6 pieces. The packaging was very well done with several layers. Perhaps work on the carriers is needed. Nothing to say about the tiling, it is of very good quality and matches the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2017
Meets my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2017
A lot of choices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2017
The site is clear for succinct use. Would like more photos with the tiles laid to see the rendering and advice on joints to use with different colors
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/08/2017
Big disappointment, a third of the tiles were broken on one box, luckily it was a small order!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2017
Good. Sample order without any problems. Final order more complicated: difficulty in identifying quantities per box... the equivalent in ordered surface is not recalled on the order/invoice. Just the number of boxes but one is 1 m2 and the other is 0.5m2. Quite difficult to keep track....
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/07/2017
The tiles are very beautiful BUT the site gives incorrect dimensions: some tiles advertised as 20x20 are actually 20.5x20.5; the others were supposed to be 1 cm thick but are actually 8mm. We had planned to mix all these tiles so it's impossible. We will do it differently, but it's a shame. Website needs to be reviewed, but very beautiful tiles!
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Response from Comptoir du Cérame
Thank you very much for all this information over the phone.
Good continuation.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/06/2017
Delivery delay.
No message regarding the delivery delay.
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Response from Comptoir du Cérame
Hello,
Thank you very much for all this information over the phone. Please confirm by email the good receipt of the goods.
The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/06/2017
THE order took 3 weeks to arrive, the package got lost, NO way to know where it ended up. A delivery person calling on the landline -> they are sure to find no one!
AND the result: THE color was not the right one!
Service AND company are terrible!!!
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Response from Comptoir du Cérame
Hello Mrs. Rachet,
Sorry for this mishap. Normally the courier services we use (UPS in your case, or TNT) contact us to ask for additional information if they cannot reach the recipient.
For the tile, I invite you to contact us by email or phone to see what happened so we can send you the tile you wanted or refund your sample order if necessary.
Best regards,
The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2017
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2017
Important and varied choice, pleasant site.
Lacks visual in situ.
Delivery on time, tile in perfect condition.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/05/2017
No tracking of the package. No information regarding the delivery date. The samples received do not correspond to the requested samples. Moreover, one reference was missing. The samples were dirty and unmarked.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2017
Overall satisfied except for the delivery... our order was always notified as being in preparation when we received a call from the delivery person who was in front of the house. Being at work, he unloaded without us verifying the order under the threat of paying for another delivery...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2017
An oversight (the adhesive joint) in the initial shipment, quickly corrected by a second shipment (of course at no cost)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2017
A fairly wide choice, beautiful products but not always the possibility to see what it looks like on a large surface.
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