Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
The ordered samples arrived quickly and match the colors on the site. While not similar to cement tiles, the rendering of the stoneware is quite successful and the appearance is qualitative!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2021
very satisfied with the quality of the tiles and the delivery :-)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/09/2021
The product does not exactly match what was proposed on the site
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Response from Comptoir du Cérame
Hello,
We take note of your comment. As we indicated by email, the sampling service offers 1 piece/tile as a sample and not a box.
Moreover, the sample corresponds exactly to the product proposed on the site.
We wish you a good day,
The COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2021
Very responsive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2021
Very good responsiveness from customer service. Reliable information, deadlines respected.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/09/2021
First delivery arrived in pieces.
My order is being resent - second delivery still in pieces
Absolutely to be avoided!!
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Response from Comptoir du Cérame
Hello Madam,
As we indicated by email, we are sorry for this delivery problem.
We have taken the necessary steps with our transport provider and will not fail to inform you of their response.
We remain at your disposal.
Sincerely
The COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2021
I received responses in a timely manner to the emails sent for more information.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2021
Products conform to the photos, of good quality. deadlines respected, qualitative delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2021
Clear navigation easy to find products and the photos are identical to the received products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2021
Service in line with expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2021
Very well-made site. Too bad it is not possible to order certain samples (the link does not exist), responsive and accommodating customer service, fast delivery but a bit expensive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2021
Navigation on the site is easy and straightforward. The delivery was fast!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2021
The navigation for product search should, in our view, be simplified compared to the current criteria based on series names among which we search blindly.
Render views would be useful
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2021
Very good! Magnificent tiling of very good quality, sent quickly and packages in perfect condition. Extremely kind delivery person! I recommend this site!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2021
Great, fast delivery, extraordinary product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2021
Very beautiful tiles, delivery arrived in very good condition and within the delivery times specified by the site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2021
Very responsive customer service and attentive. Delivery received on time. Thank you. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2021
Super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2021
Good communication and efficiency
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2021
I had an issue with my tiles. I spoke on the phone with a person who followed my case with efficiency and responsiveness. I recommend Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2021
Very responsive. You can have someone responsive on the phone if you have an issue.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2021
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2021
A magnificent tiling and sent well within the deadlines (they were even early :)!)
The customer service is lovely, I was worried because I couldn't reach them directly and they called me back the same day without me even leaving a message!
Really top-notch!
I highly recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2021
Pro and efficiency
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2021
Perfect, fast and careful shipping. Now all that's left is to lay it. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2021
Excellent experience from start to finish. Customer service is attentive and responsive. Delivery on time and top tiles!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2021
The received merchandise meets our expectations and is of very good quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2021
Everything very well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2021
Not disappointed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2021
Magnificent tiling, of excellent quality and in accordance with what is presented on the Comptoir du Cérame site. José is very nice, available, rigorous and kindly provides his advice and experience. The delivery was very fast to the work site and the delivery person was friendly and punctual. I particularly recommend this company for its seriousness, service, and the quality of its products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2021
Impeccable service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/06/2021
No tracking of the delivery, we had to call back for the merchandise to be delivered with a 3-week delay
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Response from Comptoir du Cérame
Hello Sir,
We thank you for your order and take note of your dissatisfaction.
However, we would like to remind you that our delivery times are 15 working days from the confirmation/payment of the order.
The carrier tried several times to contact you as indicated in the history of your order without success. Hence the slight delay.
The tracking link was also available to you on your customer account.
At your disposal,
The COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2021
FAST DELIVERY AND WELL PACKAGED PRODUCTS
VERY GOOD QUALITY
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2021
Excellent site in terms of choice, price, and professionalism. Company collaborators are attentive, reactive, and especially have a rare kindness.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2021
Sample arrived quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2021
Top design and very simple e-commerce. You are the best (after 3 months of comparisons)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2021
Delivery was much faster than announced, good surprise!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2021
I ordered samples of tiles: super fast delivery, very well packaged and nice product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2021
Delivery in 10 days, very nice tiles, 100% satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2021
I requested samples, quick and careful shipping. Communication with customer service was quick and clear. Thank you.
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