Customer reviews of Comptoir du Cérame

9 /10

Based on 1 572 published reviews

5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié

Published on 29/07/2020 à 15h26 following a purchase from 21/07/2020

Sample order received super quickly! Can't wait to place the real order because I fell in love with the tile received!

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Acheteur Vérifié

Published on 29/07/2020 à 10h01 following a purchase from 16/07/2020

Accessible site ease, beautiful products

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Acheteur Vérifié

Published on 29/07/2020 à 07h48 following a purchase from 15/05/2020

My tiles were shipped three times and arrived broken three times. Knowing how to choose a carrier is also part of the job.

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Response from Comptoir du Cérame Published on 30/07/2020

Hello,
Customer satisfaction is our priority.
We are truly sorry for the situation you are reporting to us.
This does not happen every day and it is indeed very rare.
The transport took place during the lockdown which is not a normal state and made working difficult.
Of course, we have processed a full refund of the order.
Our team is at your disposal.
Comptoir du cérame

Acheteur Vérifié

Published on 24/07/2020 à 15h34 following a purchase from 30/06/2020

Good logistics from order to delivery. Pleasant site for navigation

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Acheteur Vérifié

Published on 17/07/2020 à 18h30 following a purchase from 13/07/2020

Good quality products, very fast delivery: perfect!

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Acheteur Vérifié

Published on 16/07/2020 à 15h26 following a purchase from 01/07/2020

Very satisfied with the relationship with the sales service. (Isabel) ...very professional, conscientious, responsive...... concerned about satisfying the customer.
As for the products ......good quality and the Andalusian range is very Deco. Delighted with our choice.

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Acheteur Vérifié

Published on 16/07/2020 à 08h46 following a purchase from 25/06/2020

Tiles conform to the photos on the site. Customer service is attentive and responsive. Fast delivery.

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Acheteur Vérifié

Published on 16/07/2020 à 08h21 following a purchase from 26/06/2020

Original tiles and good quality-price ratio

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Acheteur Vérifié

Published on 12/07/2020 à 07h58 following a purchase from 18/06/2020

Fast delivery and professional delivery person

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Acheteur Vérifié

Published on 11/07/2020 à 12h51 following a purchase from 02/07/2020

Simple and quick order, immediate shipping and delivery on the scheduled day in perfect condition, and the tiles are as beautiful as in the photo!

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Acheteur Vérifié

Published on 11/07/2020 à 09h20 following a purchase from 04/07/2020

User-friendly site. Simple sample ordering. Received well in the process.

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Acheteur Vérifié

Published on 10/07/2020 à 07h23 following a purchase from 05/07/2020

Well-organized site and delivery times respected. Nothing to complain about

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Acheteur Vérifié

Published on 09/07/2020 à 20h54 following a purchase from 25/06/2020

Very good service

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Acheteur Vérifié

Published on 09/07/2020 à 20h13 following a purchase from 25/06/2020

Great site

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Acheteur Vérifié

Published on 08/07/2020 à 10h40 following a purchase from 29/06/2020

Good selection, fast shipping of samples and final products

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Acheteur Vérifié

Published on 07/07/2020 à 12h26 following a purchase from 16/06/2020

Faster delivery than expected. One package out of 4 with broken tiles, contact with the seller, immediate refund as well as a prorated shipping cost. Very smooth, good service, I would recommend.

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Acheteur Vérifié

Published on 06/07/2020 à 09h19 following a purchase from 29/06/2020

Very good, impeccable service, careful and attentive. I recommend

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Acheteur Vérifié

Published on 04/07/2020 à 09h14 following a purchase from 22/06/2020

The site is user-friendly, the details are clear.

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Acheteur Vérifié

Published on 02/07/2020 à 07h26 following a purchase from 25/06/2020

As an interior designer, I have been loyal to Comptoir du Cerame for several years; I always find gems for my clients and the result is always very successful

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Acheteur Vérifié

Published on 01/07/2020 à 10h34 following a purchase from 26/05/2020

Order well received and compliant

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Acheteur Vérifié

Published on 30/06/2020 à 17h10 following a purchase from 16/06/2020

Good welcome and good customer follow-up

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Acheteur Vérifié

Published on 27/06/2020 à 06h42 following a purchase from 19/06/2020

Clear and well done

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Acheteur Vérifié

Published on 25/06/2020 à 22h57 following a purchase from 22/06/2020

Excellent welcome and very good advice

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Acheteur Vérifié

Published on 20/06/2020 à 14h01 following a purchase from 15/06/2020

Very fast shipping of the sample.. very nice Faience

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Acheteur Vérifié

Published on 18/06/2020 à 14h58 following a purchase from 11/06/2020

Sample very well packaged! perfect!

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Acheteur Vérifié

Published on 17/06/2020 à 10h25 following a purchase from 08/06/2020

Excellent merchant, I have already ordered several times. Quality products, fast and careful delivery, and very good customer service (once the delivery person broke some tiles and they were sent back to me).

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Acheteur Vérifié

Published on 12/06/2020 à 19h03 following a purchase from 23/05/2020

Very simple and functional site

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Acheteur Vérifié

Published on 08/06/2020 à 22h28 following a purchase from 01/06/2020

superb, warm, authentic... I love it

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Acheteur Vérifié

Published on 08/06/2020 à 15h48 following a purchase from 19/05/2020

very nice selection of tiles and faience. A pleasure for the eyes.
I greatly appreciated the exchanges following my questions and inquiries.

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Acheteur Vérifié

Published on 08/06/2020 à 12h00 following a purchase from 01/06/2020

Perfect

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Acheteur Vérifié

Published on 05/06/2020 à 08h17 following a purchase from 22/05/2020

GOOD SITE, BUT BIG PROBLEM WITH DELIVERY 2 MONTH WAITING TO TELL ME THAT THE PACKAGES ARE LOST
OTHERWISE SUPER PRODUCT

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Response from Comptoir du Cérame Published on 05/06/2020

Hello,
We are sorry for this situation. During the entire confinement phase, we tried to be as reactive as possible despite this exceptional situation. We did our best.
We are truly sorry for your feelings.
Best regards,
The Comptoir du Cérame team

Acheteur Vérifié

Published on 03/06/2020 à 14h33 following a purchase from 20/05/2020

Delivery of samples very fast, and perfect packaging.

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Acheteur Vérifié

Published on 02/06/2020 à 16h02 following a purchase from 22/05/2020

very satisfied. very reactive and efficient customer service.

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Acheteur Vérifié

Published on 02/06/2020 à 13h40 following a purchase from 26/05/2020

The color of the tile on the site is not at all the same as in reality.

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Response from Comptoir du Cérame Published on 05/06/2020

Hello,
Thank you very much for your feedback. It is indeed an intermediate color between blue, green, and gray.
If you would like other samples, we have different products similar to this one. We would be happy to send them to you for free. Please do not hesitate to get back to us if needed.
Best regards,
The Comptoir du Cérame team

Acheteur Vérifié

Published on 29/05/2020 à 23h47 following a purchase from 15/05/2020

Perfect

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Acheteur Vérifié

Published on 28/05/2020 à 20h29 following a purchase from 13/05/2020

Great responsiveness and friendliness of the interlocutors. Fast and hassle-free delivery

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Acheteur Vérifié

Published on 28/05/2020 à 10h06 following a purchase from 21/05/2020

packaging of the samples of very high quality, it gives confidence for the rest of the order

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Acheteur Vérifié

Published on 27/05/2020 à 11h18 following a purchase from 20/05/2020

We ordered a box of tiles, they arrived broken but the Comptoir du Cérame was very reactive and immediately sent us a box for free! We are very satisfied with the customer service and the quality of the tiles!

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Acheteur Vérifié

Published on 26/05/2020 à 21h22 following a purchase from 08/05/2020

Tiles perfectly meeting our expectations and delivery in 15 days

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Acheteur Vérifié

Published on 24/05/2020 à 18h09 following a purchase from 12/05/2020

Great service from Comptoir Du Cérame, to whom I asked for a delivery in a fairly short time as my work starts in 10 days, and they played along: it's really nice and very commercial. Small downside for the TNT delivery person who fumbled, and consequently I had to go pick up the order at their warehouse (we're talking about a 130kg palette of tiles) knowing that the delivery was paid - But given the context, we must remain lenient. Also, the packaging of everything was done carefully and all the tiles were in perfect condition. Thank you to the team!

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