Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2019
Great products, well-designed site. Very short delivery times. Responsive sales service. Nothing to complain about.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2019
Very good, clear, fast, always well informed about the progress of the order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2019
Very nice tiles even though prices have increased ;-)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2019
Magnificent tiles, of quality. I am delighted.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2019
Order delivered on time, 10 days. The tiles are magnificent. I really like the aged look. Highly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2019
Very efficient service. Nothing to complain about. Delivered on time
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/05/2019
The quality is very nice, but the order does not correspond to what we expect based on the presentation of the website.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2019
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2019
Superb, timely delivery, the site is great.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2019
Product conforms to the photo on the site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2019
Very friendly, agile, and serious sales service. Despite my changes, everything was very well followed. Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2019
Super.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2019
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2019
Deadline respected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/04/2019
To advise
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2019
Effective. Delivery compliant and fast.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/05/2019
The order does not match the tiles ordered....
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Response from Comptoir du Cérame
Following the factory's shipping error, we asked them to deliver the correct product directly to you.
The box with the Good Vibes was sent on 20/05.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2019
Matches the preview on the site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2019
Great choice, fast and top-notch customer service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2019
Color is okay
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2019
I really like their products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2019
Perfect, excellent contact
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2019
Tiles match the photos, delivery on time, everything is okay!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2019
compliant and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2019
Very nice selection of tiles, order processing on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/03/2019
Always perfect, already ordered, great quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2019
Fast service
Quality packaging
Top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/02/2019
fast
reactive
very nice on the phone
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2019
Great quality products!
delivery on time and package intact despite the long distance traveled!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2019
Very reactive, great customer service, and very good quality for a very reasonable price
I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2019
Chic
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2019
Well presented site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2019
very good. fast delivery. product conforms to the site description
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2019
The tiles arrived super well packaged. Impeccable condition. Conforms to the description. I recommend this site. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2019
Good quality, fast delivery and well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2019
Very satisfied. The products are consistent with the images on the site. The packaging is very careful.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2019
Excellent communication, fast delivery but you need to be home on the day, not a broken tile. The tiles are simply MAGNIFICENT! I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2019
Efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2018
second shipment, after the breakage of the first
Excellent service, very beautiful product....very serious company
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