Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 1, 2 and 5 stars

Reset filters
D
Dominique S.
Rating: 5 out of 5
following a purchase from 22/07/2025
Top-notch
Translated reviews
A
Ann D.
Rating: 5 out of 5
following a purchase from 13/07/2025
Good responsiveness and fast delivery!
Translated reviews
Response from Comptoir du Cérame
Hello, Thank you very much for your positive feedback! We are delighted to learn that you appreciated the responsiveness of our team and the speed of delivery. Please feel free to reach out to us for all your future needs. Best regards, The team at Comptoir du Cérame.
K
Korian T.
Rating: 1 out of 5
following a purchase from 10/07/2025
The sample was delivered broken. I did not receive any compensation for the shipping costs.
Translated reviews
Response from Comptoir du Cérame
Hello, We thank you for taking the time to share your experience. We are sincerely sorry to learn that your FREE sample arrived damaged and that you did not receive compensation for a free product. After checking, you exchanged on the subject with an operator via chat, asking how the cardboard orders were packaged to avoid breakage, to which she replied about the process and to check the order in the presence of the delivery person... at no point did you ask anything about the sample, such as sending a non-broken tile for example. Your satisfaction is important to us, and we appreciate your feedback which helps us improve. We strive to provide quality service and ensure that incidents like this are handled as best as possible. Best regards, The team at Comptoir du Cérame
C
Claire S.
Rating: 5 out of 5
following a purchase from 17/07/2025
Perfect and beautiful tiling, and acceptable delivery considering the summer period, thank you very much
Translated reviews
Response from Comptoir du Cérame
Hello, Thank you so much for your warm words regarding our tiling and for your understanding during this summer period. We are delighted that you are satisfied with your order and that the delivery met your expectations. Your positive feedback encourages us to continue providing the best possible service. Best regards, The team at comptoirducerame.com
A
Alice D.
Rating: 5 out of 5
following a purchase from 19/07/2025
Very beautiful tiling, fast delivery
Translated reviews
Response from Comptoir du Cérame
Hello, We sincerely thank you for your review! We are delighted to learn that you appreciated the beauty of our tiling as well as the speed of our delivery. Your satisfaction is our priority, and your positive feedback motivates us to continue offering quality service. Please feel free to reach out to us if you have any other advice or needs. Best regards, The team at comptoirducerame.com
O
Océane M.
Rating: 5 out of 5
following a purchase from 11/07/2025
I spoke with 2 women on the phone regarding my order, they were able to answer all my questions and did everything to ensure my tiles were available when my tiler arrived. Thank you so much to them!
Translated reviews
Response from Comptoir du Cérame
Hello, We sincerely thank you for your warm feedback! We are delighted to learn that our teams were able to answer all your questions and help you receive your tiles on time for your tiler. This motivates us to continue providing quality service. Please feel free to reach out to us for any future requests. Best regards, The team at Comptoir du Cérame
N
Nicole D.
Rating: 5 out of 5
following a purchase from 08/07/2025
Everything is clear and easy
Translated reviews
D
Danielle B.
Rating: 5 out of 5
following a purchase from 06/07/2025
Very good
Translated reviews
M
Milan N.
Rating: 5 out of 5
following a purchase from 11/06/2025
Very good
Translated reviews
D
Dina D.
Rating: 5 out of 5
following a purchase from 10/06/2025
Fast delivery, tile quality very good, very professional advice and communication
Translated reviews
S
Sandrine F.
Rating: 5 out of 5
following a purchase from 05/06/2025
Very beautiful tiles conforming to the images
Translated reviews
S
Sophie D.
Rating: 5 out of 5
following a purchase from 05/06/2025
Speed and beautiful tiles. Very friendly phone reception.
Translated reviews
C
Claire B.
Rating: 5 out of 5
following a purchase from 30/06/2025
Beautiful material, received within the indicated deadlines.
Translated reviews
C
Celine D.
Rating: 5 out of 5
following a purchase from 21/05/2025
Several orders at Comptoir du Cerame and each time good follow-up, reliable information and compliant products.
Translated reviews
C
Clement M.
Rating: 5 out of 5
following a purchase from 19/06/2025
Everything went very well. Reactive shipping for an urgent order, great!
Translated reviews
J
Jean H.
Rating: 5 out of 5
following a purchase from 30/04/2025
Fast and compliant shipping, very good idea to offer samples.
Translated reviews
N
Nastasia T.
Rating: 5 out of 5
following a purchase from 15/05/2025
Perfect customer service and fast delivery.
Translated reviews
J
Jean Pierre K.
Rating: 5 out of 5
following a purchase from 17/05/2025
Easy to access and efficient.
Translated reviews
J
Jean Pierre K.
Rating: 5 out of 5
following a purchase from 06/05/2025
T good
Translated reviews
C
Catherine B.
Rating: 5 out of 5
following a purchase from 19/05/2025
very good
Translated reviews
A
Anne Laure M.
Rating: 5 out of 5
following a purchase from 22/05/2025
Beautiful ceramic grease with a very nice cement tile finish. Exceptional customer service, the two sales hostesses were responsive, attentive, advised me and found solutions to all my questions. I highly recommend this company, of rare quality.
Translated reviews
C
Chantal G.
Rating: 5 out of 5
following a purchase from 30/04/2025
Good order follow-up; a very nice carrier who took the time to check the merchandise with me...
Translated reviews
Response from Comptoir du Cérame
Hello, We thank you for your positive feedback! We are delighted to learn that the follow-up of your order and the interaction with the carrier satisfied you. Your satisfaction is our priority and your comments encourage us to continue improving our services. Best regards, The team at comptoirducerame.com
L
Loïc S.
Rating: 5 out of 5
following a purchase from 08/05/2025
Very good customer service.
Translated reviews
Response from Comptoir du Cérame
Hello, We are happy to read your positive comment.. We always do what is possible to satisfy customers within the limits of our capabilities. Thank you for your patience and for your purchase.. can't wait to see the result! Best regards, The team at Comptoir du Cerame
N
Nathalie A.
Rating: 5 out of 5
following a purchase from 10/05/2025
Absolutely perfect
Translated reviews
E
Emilie P.
Rating: 5 out of 5
following a purchase from 12/05/2025
Very responsive and fast! Top-notch
Translated reviews
O
Olivier R.
Rating: 5 out of 5
following a purchase from 05/05/2025
Always perfect
Translated reviews
H
Horst H.
Rating: 5 out of 5
following a purchase from 03/03/2025
Happy
Translated reviews
Response from Comptoir du Cérame
Hello, A big thank you for your positive review! We are delighted to learn that you are satisfied with your experience with Comptoir Du Cerame. Your satisfaction is our priority and your feedback motivates us to continue providing quality service. Please feel free to reach out to us for any questions or future needs. Best regards, The team at Comptoir Du Cerame
C
Carine G.
Rating: 5 out of 5
following a purchase from 04/04/2025
The tiles I received on time are stunning, I am delighted with my purchase.
Translated reviews
Response from Comptoir du Cérame
Hello, We sincerely thank you for your review! We are delighted to learn that the tiles you received met your expectations and that you are satisfied with your purchase. Your satisfaction is our priority, and your comments encourage us to continue offering quality products. We look forward to serving you again in the future! Best regards, The team at Comptoir du Cerame
J
Julien G.
Rating: 5 out of 5
following a purchase from 03/02/2025
Easily navigable site, clear and precise menu. Possibility to buy samples to facilitate your choice, quick shipping, the tiles seem to be of good quality, the hardest part remains to make your own choice given the multitude of possibilities.
Translated reviews
Response from Comptoir du Cérame
Hello, Thank you very much for your positive feedback! We are delighted that you found our site easily navigable and that our sample option helps you in your choice. We understand that the multitude of possibilities can make the choice difficult, and we are here to assist you if needed. Your satisfaction is our priority, and your feedback motivates us to continue improving our services. Best regards, The Comptoir du Cérame team
C
Caroline E.
Rating: 5 out of 5
following a purchase from 20/03/2025
I have ordered several times, and I recommend! Great customer service that gives me advice for the best choice of colors, with a professional and involved perspective. Thank you!
Translated reviews
Response from Comptoir du Cérame
Hello and thank you so much for your glowing feedback! We are delighted to learn that you appreciate our advice and our customer service. Your satisfaction is our priority, and it is a pleasure to assist you in your color choices. We look forward to seeing you again soon on our site! Best regards, The Comptoir du Cérame team
B
Brigitte C.
Rating: 5 out of 5
following a purchase from 15/04/2025
Top-notch customer service!!! Great advice, kindness, and efficiency. Perfect
Translated reviews
Response from Comptoir du Cérame
Hello and thank you so much for your glowing review! We are delighted to learn that you appreciated the kindness and efficiency of our customer service. Your satisfaction is our greatest reward and we always strive to provide tailored advice. We will be happy to assist you again during your next visit. Best regards, The comptoirducerame.com team
O
Olivier R.
Rating: 5 out of 5
following a purchase from 10/04/2025
Always impeccable, both the service and the products
Translated reviews
Response from Comptoir du Cérame
Hello and thank you so much for your glowing review! We are delighted to learn that you are satisfied with our service and our products. Your positive feedback motivates us to continue offering the best to our clientele. Do not hesitate to reach out to us for any other questions or needs, we are always here to help you. Best regards, The comptoirducerame.com team
O
Olivia A.
Rating: 5 out of 5
following a purchase from 26/02/2025
Products conform to the order
Translated reviews
Response from Comptoir du Cérame
Hello, Thank you for your positive feedback! We are delighted to learn that our products were in accordance with your order. Best regards, The comptoirducerame.com team
M
Mathilde L.
Rating: 5 out of 5
following a purchase from 20/03/2025
Great, possibility to have samples, smooth delivery and quality products!
Translated reviews
Response from Comptoir du Cérame
Hello and thank you very much for your glowing review! We are delighted to learn that you appreciated the possibility of obtaining samples, as well as the quality of our products and the smoothness of the delivery. Your satisfaction is our greatest reward and we will continue to do everything possible to provide you with the best service. Thank you again for choosing us! Best regards, The Comptoir du Cérame team.
R
Romain B.
Rating: 5 out of 5
following a purchase from 19/03/2025
Perfect
Translated reviews
Response from Comptoir du Cérame
Hello, Thank you so much for your warm feedback! We are delighted to learn that you are satisfied with your experience with Comptoir du Cérame. Your satisfaction is our best reward and we are committed to maintaining this level of quality. Do not hesitate to reach out to us for your future projects. Best regards, The Comptoir du Cérame team
L
Laurence R.
Rating: 5 out of 5
following a purchase from 02/03/2025
Perfect
Translated reviews
Response from Comptoir du Cérame
Hello, A big thank you for your glowing feedback! We are delighted to learn that you are satisfied with your experience with Comptoir du Cérame. Your message motivates us to continue offering the best to our clients. Do not hesitate to share your impressions or suggestions, as every feedback counts for us. Best regards, The Comptoir du Cérame team
P
Peer F.
Rating: 5 out of 5
following a purchase from 16/03/2025
Super cool!
Translated reviews
Response from Comptoir du Cérame
Hello, Thank you so much for your positive feedback! We are delighted to learn that you found our service "super cool". Your satisfaction is our priority and your praises encourage us to continue offering the best. Do not hesitate to reach out to us for any requests or suggestions, we will always be there to assist you. Best regards, The Comptoir du Cérame team
H
Hélène K.
Rating: 5 out of 5
following a purchase from 30/03/2025
Quick reception of tiles and very knowledgeable advice over the phone. We recommend them!
Translated reviews
Response from Comptoir du Cérame
Hello, Thank you very much for your flattering feedback! We are delighted to hear that you appreciated the speed of receiving your tiles as well as the quality of our advice. Your recommendation touches us and motivates us to continue providing high-quality service. Thank you again for your trust and see you soon at Comptoir Du Cérame. Best regards, The Comptoir Du Cérame team
C
Carole G.
Rating: 5 out of 5
following a purchase from 24/03/2025
Very friendly person and easily reachable by phone, very beautiful samples, I can't wait to receive my order!
Translated reviews
Response from Comptoir du Cérame
Hello and thank you so much for your warm review! We are delighted to hear that you found our team friendly and attentive, and that you are satisfied with the samples received. We look forward to you receiving your order and hope it will bring you complete satisfaction. Your support is precious to us! Best regards.
E
Elodie P.
Rating: 5 out of 5
following a purchase from 17/03/2025
Fast delivery, very well packaged tiles, product matching the description, I am very satisfied! Thank you
Translated reviews
Response from Comptoir du Cérame
Hello, Thank you very much for your positive feedback! We are delighted to hear that you appreciated the speed of our delivery, as well as the careful packaging of the tiles. Your satisfaction is our greatest reward. Do not hesitate to come back to us for your future projects! Best regards, The team at comptoirducerame.com