Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
From sample requests to delivery, everything went well! Serious company, quality-price ratio of tiles, nothing to say! And upon arrival of the order! Very happy, the tiles are superb!
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Response from Comptoir du Cérame
Simply THANK YOU! The team at Comptoir
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Philippe H.
Rating: 5 out of 5
following a purchase from 21/08/2024
Clear site and complete explanations on the searched products.
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Cristina M.
Rating: 5 out of 5
following a purchase from 09/08/2024
Audrey was very nice and professional. Thank you
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Response from Comptoir du Cérame
Thank you very much for your message.. We look forward to seeing the result! Audrey
M
Marina S.
Rating: 5 out of 5
following a purchase from 13/08/2024
Everything ok
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Response from Comptoir du Cérame
Thank you very much! The team at Comptoir du Cérame
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Gaelle M.
Rating: 5 out of 5
following a purchase from 05/08/2024
Very satisfied with this site, very quick response from the sales representative, products that are appealing.
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Response from Comptoir du Cérame
We thank you for your message. See you soon The team at Comptoir du Cérame
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Christine T.
Rating: 5 out of 5
following a purchase from 01/08/2024
Very wide choice of tiles, originality and quality at the rendezvous.
Impeccable delivery, very careful. Tiles arrived in perfect condition.
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Fabien C.
Rating: 5 out of 5
following a purchase from 22/07/2024
very nice, good advice, attentive products conform to the description
thank you
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Clara A.
Rating: 5 out of 5
following a purchase from 30/07/2024
Great website with a wide selection. Quality and very diverse merchandise. I highly recommend
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Guillaume V.
Rating: 5 out of 5
following a purchase from 28/07/2024
Order of tiles for my kitchen backsplash. I was looking for something Spanish and was delighted to find a tile that met my expectations! The samples and then the order were delivered quickly and carefully. Very happy!
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Response from Comptoir du Cérame
A big thank you for your comment.. and looking forward to seeing the result of your backsplash. See you soon The team at Comptoir du Cérame
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Lise-Marie G.
Rating: 5 out of 5
following a purchase from 03/08/2024
Quick handling and delivery. The site indicated 10 to 15 days for the order, but in less than a week I received my order. The quality of the tiles is top-notch, I can't wait to see the result :)
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Response from Comptoir du Cérame
Thank you for your comment. Yes, it can happen that it arrives faster and that's great.. Looking forward to seeing your result.. The team at Comptoir du Cérame
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Sophie S.
Rating: 5 out of 5
following a purchase from 18/07/2024
Perfect transaction the tiles are beautiful.
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Response from Comptoir du Cérame
Thank you for your comment. The team at Comptoir du Cérame
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Raoul T.
Rating: 5 out of 5
following a purchase from 25/07/2024
Nice product and fast shipping
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Response from Comptoir du Cérame
Thank you very much for your comment. The team at Comptoir du Cérame
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Claude R.
Rating: 5 out of 5
following a purchase from 18/07/2024
Very beautiful tiles, impeccable delivery.
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Response from Comptoir du Cérame
Thank you for your comment. The team at Comptoir du Cérame
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Annelyse C.
Rating: 5 out of 5
following a purchase from 22/07/2024
Attractive site
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Stephanie C.
Rating: 5 out of 5
following a purchase from 09/07/2024
Great
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Emilie M.
Rating: 5 out of 5
following a purchase from 02/07/2024
Tiles arrived broken (for 1 box)
The customer service was great...
A representative responds quickly to any problem
1 box was sent back to me very quickly
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Response from Comptoir du Cérame
Thank you for your message .. Despite all the care taken in our order preparations, it sometimes happens to have a bit of breakage and it is true that it is always annoying when it happens to us.. but as you pointed out, we quickly manage the problem when the breakage is correctly reported on the delivery note, which you did.. Have a nice day! The team at Comptoir du Cérame.
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Vanina S.
Rating: 5 out of 5
following a purchase from 29/05/2024
Very efficient and professional. Impeccable merchandise. I highly recommend
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Cecile Q.
Rating: 5 out of 5
following a purchase from 07/06/2024
3rd order on this site and each time very satisfied! Top delivery.
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Response from Comptoir du Cérame
Thank you for your comment. See you soon, The team at Comptoir Du Cérame
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Nathalie H.
Rating: 5 out of 5
following a purchase from 01/07/2024
Impeccable after-sales service
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Response from Comptoir du Cérame
Thank you very much for your message. The team at Comptoir Du Cérame
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Marie-Laure C.
Rating: 5 out of 5
following a purchase from 21/06/2024
Flawless. Both in terms of contact, follow-up, speed, and product quality
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Response from Comptoir du Cérame
We thank you for your message. Have a nice day.. The entire team at Comptoir du Cérame
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Karine W.
Rating: 5 out of 5
following a purchase from 04/06/2024
A top-notch customer service, very human and present: having made a mistake in the surface calculation, I needed a quick restock to avoid blocking the craftsman. Gaelle and Audrey were super responsive to arrange a quick delivery. When the carrier then went off track, they were there to follow up on the case and ensure that I was finally delivered. All with a smile. Thank you!
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Response from Comptoir du Cérame
We always try to do our best to satisfy customers, even if, as you say, sometimes the carriers go off track.. and we cannot always act as we would like with them.. In any case, we are delighted to have been able to help you. See you soon, The team at Comptoir du Cérame, and especially Gaëlle and Audrey..
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Evelyne B.
Rating: 5 out of 5
following a purchase from 19/06/2024
EVERYTHING IS GREAT
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Response from Comptoir du Cérame
Thank you very much for your comment. Have a nice day, The entire team at Comptoir Du Cérame
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Anne C.
Rating: 5 out of 5
following a purchase from 11/06/2024
Great product and service
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Frederique M.
Rating: 5 out of 5
following a purchase from 13/06/2024
Fast delivery
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David B.
Rating: 5 out of 5
following a purchase from 24/05/2024
We ordered tiles after ordering a sample. Upon receipt, the tiles were different (rough surface instead of smooth) from the sample we received. The manufacturer had modified their product without informing the Comptoir du Cérame. The tiles were picked up free of charge and the order was fully refunded. I think you can judge the quality of a supplier when there is a dispute and it is resolved with honesty. Thank you to Comptoir du Cérame and thank you to Audrey for her efficiency.
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Response from Comptoir du Cérame
Thank you very much for your comment.. Have a nice day
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Brigitte L.
Rating: 5 out of 5
following a purchase from 14/06/2024
Very satisfied! Great listening, availability, responsiveness, and kindness! Thank you Audrey!
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Response from Comptoir du Cérame
That's adorable.. The whole team thanks you for your comment.. Audrey
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Anne L.
Rating: 5 out of 5
following a purchase from 08/06/2024
A very beautiful site, the sample I bought corresponds in every way to the description and the photos presented. I chose a dark green fish scale tile. After checking out the tile merchants in my region (Liège in Belgium), I can tell you that this is the only site in Europe that had the model I was looking for. I am delighted and will order 6 m2 to make my shower. The delivery went well, with 3 extra days but that was due to the carriers and not the seller. I recommend Comptoir du Cérame without hesitation. I will post another review when I receive my final order. And to finish, I hope to be able to send photos of the realization of the tiled shower with green fish scales. Anne
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Response from Comptoir du Cérame
Thank you very much for your comment and we are also looking forward to seeing the final result of these magnificent scales in your shower.. See you soon, The team at Comptoir du Cérame.
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Baptiste R.
Rating: 5 out of 5
following a purchase from 04/06/2024
Everything is fine
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Marjorie P.
Rating: 5 out of 5
following a purchase from 11/06/2024
Top. Fantastic customer service. Super quality tiles
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Laetitia A.
Rating: 5 out of 5
following a purchase from 09/05/2024
Fast and no breakage.. however, some accessories for installation would be useful.. glue, spacers, joints..!
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Brigitte L.
Rating: 5 out of 5
following a purchase from 14/05/2024
Good welcome and good advice. Responsive team.
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Aurélie V.
Rating: 5 out of 5
following a purchase from 18/05/2024
Delivery on time for my samples. Discount voucher received.
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Sylvie L.
Rating: 5 out of 5
following a purchase from 07/05/2024
Always available and reassuring about the quality of the ordered tiles, I finally decided to order it after several phone calls. Thank you again to the team!
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Amaury T.
Rating: 5 out of 5
following a purchase from 24/05/2024
Quick order, careful delivery and on time
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Response from Comptoir du Cérame
Thank you for your message. Have a nice day, The Comptoir team
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Zoé L.
Rating: 5 out of 5
following a purchase from 17/05/2024
Impeccable! A nice surprise. The result is exactly as I wanted and the tiles were very well packaged.
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Response from Comptoir du Cérame
The entire Comptoir team thanks you for your message and we are very happy that the result meets your expectations. Have a nice day
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Anne France G.
Rating: 5 out of 5
following a purchase from 20/05/2024
An extremely friendly and kind team, attentive from the beginning to the end of the order. We have not yet installed the tiles but we can't wait to see the result.
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Response from Comptoir du Cérame
The entire Comptoir team thanks you for your message. Have a nice day
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Olivier R.
Rating: 5 out of 5
following a purchase from 04/06/2024
N/A
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2024
Satisfied in every way. The team is easily reachable, friendly, efficient.
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Response from Comptoir du Cérame
The entire team thanks you for your message.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2024
An impeccable set
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Response from Comptoir du Cérame
Thank you very much for your message. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/04/2024
The tiles are good but the delivery was very laborious...
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Response from Comptoir du Cérame
Thank you for your message. It is true that sometimes a delivery can be more complicated on the carrier's side, but we always do our best to resolve and satisfy our customers. In any case, we are delighted that you like the tiles. The team at Comptoir du Cérame.
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