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A
Rating: 5 out of 5
Perfect careful packaging, beautiful tiles
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 1, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Not being used to ordering materials online, I am satisfied with this order. Both in terms of price and merchandise. The delivery went very well, it is a comfort to be notified before delivery. I recommend
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A
Rating: 5 out of 5
Perfect! Customer service very responsive. I highly recommend
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A
Rating: 1 out of 5
If the website's showcase is attractive, the reality is disappointing. 21 tiles delivered: 1 broken, 4 conforming to the photo, the others with defects (which I am told are 'part of the graphic'!). In the end: - it makes the tile very expensive - bad experience - big disappointment
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Response from Comptoir du Cérame
Hello Madam, We are sorry for your feelings. We offer a sampling service to satisfy our clientele. We insist that the reference you chose does not have any defects, as we told you. We have a quality control service that checks all orders before shipping. As we indicated, we immediately sent a box, 4 tiles, to replace the broken piece. If, however, despite our customer service, the quality of these tiles does not satisfy you, we suggest you contact us to return your order. Best regards, the COMPTOIR DU CERAME Team
A
Rating: 5 out of 5
GOOD
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A
Rating: 3 out of 5
No information on the site about the absence of products in stock!
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Response from Comptoir du Cérame
Hello Madam, Thank you for your comment. We would like to point out that we provide an indication at the bottom of the page regarding stock, which is as follows: 'Between 10 and 15 working days (if products are in stock). Please call us at 04 85 80 01 19 for any questions related to stock verification.' Best regards, the COMPTOIR DU CERAME Team.
A
Rating: 5 out of 5
Top
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A
Rating: 1 out of 5
During the purchasing process, they told me there were no shipping fees, then there were
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Response from Comptoir du Cérame
Hello, As indicated on the site, there are always shipping fees calculated based on the cart amount. We are very sorry, but there was a computer error in your purchasing process and we communicated it to you. Best regards, the COMPTOIR DU CERAME Team.
A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
I was missing a bit of tile, they were very accommodating and they shipped my order very quickly. The tiles are beautiful. Thank you
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A
Rating: 4 out of 5
A bit too expensive.
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A
Rating: 5 out of 5
VERY good
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A
Rating: 1 out of 5
Very disappointed. Broken or scratched tiles due to the storage of the tiles in the box awaiting a response from customer service to whom I sent an email.
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Response from Comptoir du Cérame
Hello, Thank you for your message. We emailed you at the beginning of the week, asking for the number of damaged pieces to be replaced. Please get back to us so we can send them to you as soon as possible. Best regards, the COMPTOIR DU CERAME Team
A
Rating: 5 out of 5
top!
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A
Rating: 5 out of 5
Fast delivery and without problems
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A
Rating: 5 out of 5
Customer service is responsive and attentive.
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A
Rating: 5 out of 5
First experience. Ordering samples was ultra easy, quick reception and carefully packaged. The tiles are of beautiful quality. Great professionalism! Thank you.
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A
Rating: 1 out of 5
Catastrophic delivery!
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Response from Comptoir du Cérame
Hello, Thank you for your comment. Please contact our customer service to explain your experience. We will make sure to provide feedback to the carrier. Best regards, the COMPTOIR DU CERAME team
A
Rating: 5 out of 5
Beautiful samples
Fast and careful delivery!
Top-notch
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Fast and careful delivery!
Top-notch
A
Rating: 5 out of 5
Superb experience in every way. Quality and beautiful tiling. Conforms to the photos. Sending of samples and order was very quick (3 and 7 days). The team on the phone is always welcoming, very good advice, and super responsive, plus they call you back if you can't reach them. In short, super satisfied all around. I recommend without hesitation and I will definitely think of you for my upcoming projects in the house. Thank you @comptoirducérame
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A
Rating: 5 out of 5
Good welcome and professionalism
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A
Rating: 5 out of 5
I thank the sales service which was very responsive following damage during delivery.
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A
Rating: 5 out of 5
Fast delivery, very beautiful product
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A
Rating: 4 out of 5
Reference error in the delivery, but very high responsiveness from the site which resent the correct product in 3 days. Bravo for the customer service.
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A
Rating: 5 out of 5
Fast and professional
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A
Rating: 5 out of 5
Fast delivery, beautiful tiling.
Thank you
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Thank you
A
Rating: 5 out of 5
very satisfied with my tile, it is classy
I recommend comptoir du cérame
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I recommend comptoir du cérame
A
Rating: 3 out of 5
First order: Solid color tiling: very well corresponds to the description on the site.
Second order: hexagonal art deco tiling. In fact, impossible to create the pattern because you receive 24 of the same in your box! They are only patchwork tiles.... What a disappointment.... NO precision on the site when ordering. In my opinion, this is a shortcoming.
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Second order: hexagonal art deco tiling. In fact, impossible to create the pattern because you receive 24 of the same in your box! They are only patchwork tiles.... What a disappointment.... NO precision on the site when ordering. In my opinion, this is a shortcoming.
A
Rating: 5 out of 5
Perfect delivery, no problem with the order. Magnificent and good quality tiling. I am delighted with my purchase
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A
Rating: 5 out of 5
Perfect!
For 2 broken tiles, I received a whole box very quickly
customer service is top-notch!
.. thank you very much
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For 2 broken tiles, I received a whole box very quickly
customer service is top-notch!
.. thank you very much
A
Rating: 5 out of 5
Quick order, fast and efficient delivery. Delighted with the product.
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A
Rating: 5 out of 5
Super happy I am from Belgium, fast delivery
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A
Rating: 5 out of 5
A very beautiful choice of tiles imitating cement tiles. Serious company, delivery on time.
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A
Rating: 3 out of 5
The products are of quality but a downside on the shipping costs which are enormous
I ordered nine Scrabble-style tiles and paid €63 in shipping, which is a bit expensive after all
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I ordered nine Scrabble-style tiles and paid €63 in shipping, which is a bit expensive after all
A
Rating: 5 out of 5
Magnificent tiles: original design, strong thickness.
I recommend.
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I recommend.
A
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Delivered very quickly
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A
Rating: 5 out of 5
The tiles are magnificent, and the delivery is fast.
The after-sales service is very competent. I had to contact them upon receipt of the package to report that there were broken tiles, the packaging was not suitable for the fragility of the ceramic (the carrier himself noticed it).
My complaint was quickly taken into account, and I received new tiles. They were well packaged with polystyrene to prevent breakage (all were in perfect condition).
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The after-sales service is very competent. I had to contact them upon receipt of the package to report that there were broken tiles, the packaging was not suitable for the fragility of the ceramic (the carrier himself noticed it).
My complaint was quickly taken into account, and I received new tiles. They were well packaged with polystyrene to prevent breakage (all were in perfect condition).
A
Rating: 4 out of 5
I give a rating of 4 stars out of 5 because I had to call customer service to help me order samples. However, the customer service is great because I received a quick response from them, with clear explanations.
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A
Rating: 5 out of 5
Beautiful tiles
very good sales contacts, real concern for the customer: it's rare to be called back within the hour following a call!
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very good sales contacts, real concern for the customer: it's rare to be called back within the hour following a call!