English 
Français 
Deutsch 
A
Rating: 5 out of 5
Order of samples to decide on the choice of our future tiles. The ordered tiles are magnificent. Very fast and careful shipping.
Translated reviews
Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 1, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Super delivery
Translated reviews
A
Rating: 4 out of 5
In terms of follow-up and information: very good
The transport and friendliness of the driver: very good
The packaging of 990 kg on a single pallet makes it impossible to roll the pallet jack with the load on a dirt sidewalk to bring the load into the dirt courtyard even with two people despite the very good will of the driver
No problem, I transferred each package onto 3 pallets that I had because I anticipated this possible difficulty
So, be sure to ask at the tile counter for the exact packaging to avoid this issue
Otherwise, the tiles are perfectly in line with the sample I received
Very serious supplier
Translated reviews
The transport and friendliness of the driver: very good
The packaging of 990 kg on a single pallet makes it impossible to roll the pallet jack with the load on a dirt sidewalk to bring the load into the dirt courtyard even with two people despite the very good will of the driver
No problem, I transferred each package onto 3 pallets that I had because I anticipated this possible difficulty
So, be sure to ask at the tile counter for the exact packaging to avoid this issue
Otherwise, the tiles are perfectly in line with the sample I received
Very serious supplier
A
Rating: 5 out of 5
All the tiles arrived in good condition and the quality is in line with what we wanted. I recommend
Translated reviews
A
Rating: 5 out of 5
Very fast sample delivery. Beautiful tiles
Translated reviews
A
Rating: 5 out of 5
Clear site, product delivered as described, very well packaged on a small pallet
Translated reviews
A
Rating: 3 out of 5
Fast delivery but half of the samples arrived in small pieces
Translated reviews
A
Rating: 5 out of 5
Very good
Translated reviews
A
Rating: 4 out of 5
Tiles received quickly, color similar to that of the photo, very well packaged order: no breakage! I went to pick up the order because it was much simpler for me (on my way) than arranging an appointment that blocks half a day and doesn't deliver after 4:30 PM (a bit complicated when you work!)
I am eagerly awaiting the installed result!
Translated reviews
I am eagerly awaiting the installed result!
A
Rating: 5 out of 5
Very easy to order and fast delivery
Beautiful products
Translated reviews
Beautiful products
A
Rating: 5 out of 5
No worries, I recommend
Translated reviews
A
Rating: 5 out of 5
Very good
Translated reviews
A
Rating: 5 out of 5
Fast shipping
Information on delivery tracking perfect
Thank you
Translated reviews
Information on delivery tracking perfect
Thank you
A
Rating: 3 out of 5
As with all other sales sites, it is the delivery that is the problem, not the coronavirus. The carriers, the packers at the factory do not do their job properly.
Translated reviews
Response from Comptoir du Cérame
Hello Sir, Following our phone conversation, we are truly sorry. Despite all the care given to the providers we work with, sometimes an incident occurs. But we are working to resolve it. As indicated by phone, I have done what is necessary. I remain at your disposal, Isabelle from the COMPTOIR DU CERAME Team
A
Rating: 5 out of 5
Perfect magnificent
Translated reviews
A
Rating: 3 out of 5
The samples are of very good quality, however, the delivery methods are complex and go through a carrier, which makes it difficult to retrieve the products when we are not at home to receive them.
Translated reviews
Response from Comptoir du Cérame
Hello Madam, Indeed we are a 100% online sales site. Concerned about best meeting our customers' expectations, we seek to offer the most restricted possible time slots for receipt. We are at your complete disposal from 8:30 AM to 7:00 PM at 04 85 80 01 19. Best regards, The COMPTOIR DU CERAME Team.
A
Rating: 5 out of 5
In line with my expectations
Translated reviews
A
Rating: 5 out of 5
Very satisfied
Translated reviews
A
Rating: 5 out of 5
Order received quickly, very well packaged. Very good customer service, available and responsive.
Translated reviews
A
Rating: 3 out of 5
Easy to use, very clear
Translated reviews
A
Rating: 5 out of 5
Very nice. Easy to install. Well organized delivery.
Everything is top-notch.
Translated reviews
Everything is top-notch.
A
Rating: 5 out of 5
Good quality, nice patterns. 5 tiles were broken during transport but customer service was responsive, understanding, and quickly sent us replacements.
Translated reviews
A
Rating: 5 out of 5
Very good showcase on the site. Very good product.
Translated reviews
A
Rating: 5 out of 5
Order and tracking were impeccable
Translated reviews
A
Rating: 5 out of 5
Excellent customer service, fast delivery, and tiles true to the photo. In a word, perfect!
Translated reviews
A
Rating: 5 out of 5
The samples are very well packaged
Translated reviews
A
Rating: 5 out of 5
Very good
Translated reviews
A
Rating: 5 out of 5
Very satisfied
The shipping was very fast and the delivery was problem-free.
Translated reviews
The shipping was very fast and the delivery was problem-free.
A
Rating: 5 out of 5
I ordered and received samples quickly. They match exactly what is presented and seem to be of good quality.
Translated reviews
A
Rating: 1 out of 5
Item not received, delivery delayed and the product delivered was from another brand! Very disappointed
Translated reviews
Response from Comptoir du Cérame
Hello Madam,
Despite all the care we take with the quality of our providers/transports, we are sorry to learn about the delivery error and we have done everything possible to resend your order as quickly as possible.
We will now look internally, with the Logistics Team, to see what happened and will escalate the information to the carrier.
We remain at your disposal,
The Comptoir du Cérame Team
Despite all the care we take with the quality of our providers/transports, we are sorry to learn about the delivery error and we have done everything possible to resend your order as quickly as possible.
We will now look internally, with the Logistics Team, to see what happened and will escalate the information to the carrier.
We remain at your disposal,
The Comptoir du Cérame Team
A
Rating: 5 out of 5
Excellent customer service, high-quality items. Fast sample sending. All positive and highly recommended!!!
Translated reviews
A
Rating: 5 out of 5
Very good site
Translated reviews
A
Rating: 5 out of 5
A wide choice of quality tiles at interesting prices and top-notch customer service, thank you very much I am delighted with my purchases!
Translated reviews
A
Rating: 5 out of 5
Very good! I recommend
Translated reviews
A
Rating: 5 out of 5
Pretty tiles that I couldn't find elsewhere and were delivered very quickly. I am delighted!
Translated reviews
A
Rating: 5 out of 5
Fast delivery of samples!
Translated reviews
A
Rating: 5 out of 5
Everything in order
Translated reviews
A
Rating: 5 out of 5
Perfectly smooth exchange!
Translated reviews
A
Rating: 5 out of 5
Clear site, efficient service. I recommend.
Translated reviews
A
Rating: 5 out of 5
Very fast delivery and careful packaging, the tile samples correspond well to the photos on the site. I still have to choose between two models... Difficult!
Translated reviews