Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Appalling customer service behavior with a threat to make us pay an additional 180 euros (in storage fees) because the delivery date (which had been scheduled long ago) was too far away for them. This threat was quickly resolved over the phone with a receipt from our side, but the method remains questionable. As for delivery, no better than their sales representative, the pallet was thrown in front of the entrance with about ten broken tiles. It was the first time we ordered from them for our projects... Never again!
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Response from Comptoir du Cérame
Hello,
Your message is completely false, we did not make any threats, we called you time and time again because the delivery appointment was not made.. you delayed the delivery because you were not available and the carrier agreed to keep the goods in storage, but this has a cost as indicated in our general sales conditions..
We had to negotiate and take care of it ourselves, to avoid you paying these fees, and this is how we are thanked!
Regarding the thrown pallet, it is difficult to throw a 558kg pallet from a truck, and after verification, the delivery note was signed that everything was okay, without any notification of breakage problems or a careless delivery person.
Best regards
C
Chevillotte Xavier C.
Rating: 1 out of 5
following a purchase from 30/03/2026
The products are very good but if you have a delivery to make with an ongoing construction site then you take a lot of risks; the carrier (schenker) gives no news, and is unreachable, and when you have the chance to get an appointment they do not deliver and do not warn you (this happened to me on my two orders, one after the other). The first, lost package found 1 week later, the other delivery the day after the appointment at 11 am while the time slot was rescheduled from 12 to 4 pm (I was lucky to have someone to receive it). The contact person at the counters no longer feels concerned once the carrier has taken charge of the goods, this is not normal and increases the almost total lack of information.
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Response from Comptoir du Cérame
Hello Mr. Chevillotte,
Thank you for taking the time to share your experience. We are glad that you like our products, but we are sorry to hear about the inconveniences encountered with the transport.
However, to say that we do not feel concerned is completely false and unfair on your part. We have followed the delivery problem every day, waiting for answers and making follow-ups every day, contacting you by phone or email, so it is a bit disrespectful to say that we do not feel concerned! And if that had really been the case, why would you not have placed a second order despite the first issue?
Best regards,
The team at Comptoir du Cérame
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Clea D.
Rating: 5 out of 5
following a purchase from 06/04/2026
Fast delivery and compliant tiling Very satisfied !!
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Brigitte C.
Rating: 1 out of 5
following a purchase from 29/03/2026
Perfect and quick transaction
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Response from Comptoir du Cérame
Hello Brigitte,
Thank you for your feedback! We are delighted that you appreciated the speed of your transaction. Your satisfaction is our priority, and we strive every day to improve our services, but we do not understand 1 star..
Best regards,
The team at Comptoir du Cérame.
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Lorette G.
Rating: 5 out of 5
following a purchase from 24/03/2026
Very good quality and well-organized delivery.
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Nadège P.
Rating: 5 out of 5
following a purchase from 30/03/2026
The sales service is very responsive. I highly recommend
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Catherine V.
Rating: 5 out of 5
following a purchase from 23/03/2026
Everything was OK, nothing to complain about!
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Lucie C.
Rating: 5 out of 5
following a purchase from 10/03/2026
Very happy with the quality of the tiles for my backsplash!
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Christine B.
Rating: 5 out of 5
following a purchase from 16/03/2026
Nice variety of tiles, fast and efficient delivery, great! I recommend!
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Antoine V.
Rating: 5 out of 5
following a purchase from 09/03/2026
ras
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Joseph A.
Rating: 5 out of 5
following a purchase from 07/03/2026
fast delivery, compliant product
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Sarah Jane B.
Rating: 5 out of 5
following a purchase from 09/03/2026
Very good customer service, they were able to resolve everything very well. Very beautiful tiles
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Catherine L.
Rating: 3 out of 5
following a purchase from 17/02/2026
Hello, Our package wandered for several days from Dijon to Seine-et-Marne before heading back to Saône-et-Loire, the place of arrival. Then the delivery day was not respected, forcing the recipient to stay at home for nothing. This delay has hindered the progress of the work. Best regards, Catherine Lhuerre
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Christian D.
Rating: 5 out of 5
following a purchase from 04/03/2026
Really what I'm looking for At a fair price !! Delivery a bit expensive but arrived on time and intact !! Top
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Emmeline P.
Rating: 5 out of 5
following a purchase from 26/02/2026
Zelig tiles conforming and of very good quality! Very nice rendering for my backsplash!
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Michael H.
Rating: 5 out of 5
following a purchase from 25/02/2026
Perfect nothing to say
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Michel D.
Rating: 5 out of 5
following a purchase from 16/02/2026
very good
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Anna M.
Rating: 5 out of 5
following a purchase from 17/02/2026
The tiles are even more beautiful than on your website. Thank you
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Nicole R.
Rating: 4 out of 5
following a purchase from 11/02/2026
Tiles not the same blue as those purchased in 2020/21…
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Response from Comptoir du Cérame
Hello, from one manufacturing to another the color varies. The color of a tile is not as simple as printing a simple sheet of paper. It's chemistry!
Hoping to have answered your doubts....
Have a nice day.
K
Karine P.
Rating: 5 out of 5
following a purchase from 16/02/2026
Perfect
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Cécilia G.
Rating: 5 out of 5
following a purchase from 30/01/2026
fast delivery and beautiful samples, I recommend!
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La C.
Rating: 4 out of 5
following a purchase from 30/01/2026
Received several samples quickly at the pickup point. I appreciate the quality of the tiles, just need to make a choice now. Thank you.
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Soazig T.
Rating: 5 out of 5
following a purchase from 07/01/2026
Samples received well, thank you!
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Celine S.
Rating: 5 out of 5
following a purchase from 05/02/2026
Samples received in a week, well packaged and in accordance with the photos on the site
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Evelyne B.
Rating: 5 out of 5
following a purchase from 09/02/2026
I have worked several times with this company, everything is perfect: the welcome, the service, the quality of the offer... incredible
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Nathalie G.
Rating: 5 out of 5
following a purchase from 09/02/2026
Delighted with my order from Comptoir du Cérame. Efficient, professional, and a dream checkerboard tile thank you I recommend
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Sophie G.
Rating: 5 out of 5
following a purchase from 27/12/2025
This service is very good. Thank you! Unfortunately, it is not exactly what I was looking for.
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Lucija B.
Rating: 5 out of 5
following a purchase from 30/01/2026
I am very satisfied with my order. Everything worked wonderfully – from the order to the delivery. The tiles are of very good quality and match the description exactly. Thank you for the great service, I can only recommend the company!
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Djamel B.
Rating: 5 out of 5
following a purchase from 02/02/2026
Efficient and fast service, every time. Thank you!
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Charlotte F.
Rating: 5 out of 5
following a purchase from 11/01/2026
The palette containing the tile boxes arrived intact. Everything was well packaged and secured. The package took several weeks to arrive, but customer service responded quickly to my questions regarding this delay.
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Response from Comptoir du Cérame
Hello,
Thank you very much for your message and your positive feedback.
Have a nice day
C
Christine F.
Rating: 5 out of 5
following a purchase from 04/01/2026
very smooth exchanges and a very good service.
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Response from Comptoir du Cérame
Thank you very much for taking the time to share your positive experience with us.
Have a nice day
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Lola D.
Rating: 5 out of 5
following a purchase from 21/01/2026
good
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Julie G.
Rating: 5 out of 5
following a purchase from 27/12/2025
Nothing to say, about the quality of the products, the exemplary customer service, to the perfect packaging. My new reference!
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Response from Comptoir du Cérame
Hello,
We sincerely thank you for your message that reflects our daily work.
We look forward to seeing the result of your tiling.
Have a nice day
The sales team of Comptoir du Cérame
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Gertrud E.
Rating: 5 out of 5
following a purchase from 24/12/2025
Everything is great
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Nils R.
Rating: 5 out of 5
following a purchase from 29/12/2025
Super
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Clarisse P.
Rating: 5 out of 5
following a purchase from 12/01/2026
Responsive and pleasant customer service, beautiful quality products. I highly recommend.
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Response from Comptoir du Cérame
Thank you
See you soon for upcoming projects..
Have a nice day
Y
Youssef F.
Rating: 5 out of 5
following a purchase from 27/12/2025
Serious and efficient. Thank you
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Response from Comptoir du Cérame
Hello and thank you for your positive comment.
Have a nice day
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Solène F.
Rating: 1 out of 5
following a purchase from 11/06/2025
I had very serious problems with the carrier that are still not resolved to this day. Half of the tiles were destroyed due to poor packaging on a broken pallet. The customer service has been completely absent since that day, and no one has contacted me to compensate for this damage. Be more than careful if you order.
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Response from Comptoir du Cérame
Hello Madam,
We are sorry to read such a message.
As a reminder, you unfortunately did not follow the procedure for receiving goods, as it was not verified upon delivery. You signed the delivery note without reporting any anomalies, and you contacted us almost a week later to inform us of broken tiles. We explained the procedure to you, and the last email is dated 26/08/2025 where I asked you what the damages are in order to find a solution despite everything. You did not respond to this message... so do not come and say later that customer service has been completely absent!
Have a good day.
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Nathalie W.
Rating: 5 out of 5
following a purchase from 04/12/2025
The tiles are beautiful! But the delivery was catastrophic, the delivery person refused to go up a floor while I was recovering from foot surgery, hence the redelivery, and one of the tiles arrived broken into 3 pieces. This does not prevent me from choosing, and I will place an order for 10 m2 shortly. Do you have models in yellow as well (for my bathroom)? I am starting the work at the end of January, what are your delivery times? Thank you for your response my email [email protected]
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Wilfrid B.
Rating: 5 out of 5
following a purchase from 10/12/2025
Effective
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Response from Comptoir du Cérame
Thank you for your message.
The team at Comptoir du Cérame
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