Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
Satisfied with my sample order, quick delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2021
The site is well made
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2021
Sample order arrived without issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2021
Very good responsiveness and quality of exchanges. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2021
very satisfied with all your services
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2021
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2021
Quick service. Quality tiles.
Too bad there is no real-time stock visible on the site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2021
Faster delivery than expected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2021
I received samples, super quality and fast and careful shipping. I will order from them.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2021
Thank you delivery service and perfect packaging, the tiles are beautiful!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
Nice range of products well highlighted.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
As always, very good services, quick delivery and quality materials.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2021
compliant and in good condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2021
Very good overall but 3 tiles were broken on the side. Too bad.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2021
Great quality product not yet installed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2021
Perfect nothing to complain about
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2020
happy with the quality of the tiles but very disappointed because I did not receive the colors I ordered
:/
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Response from Comptoir du Cérame
Hello Sir,
There was an error in the preparation of your order. We are sorry. Your boxes are on their way with the correct colors.
Again, our apologies.
The sales service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2021
Very beautiful tiles, excellent quality.
Very appreciated gift voucher.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2021
Great site. Order processing and fast delivery, perfectly neat packaging, good description matching the products. Really nothing to complain about!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2021
Very easy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2021
Very efficient and professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2021
Fast and impeccable service as always, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2020
Very good service - I placed an order - I reported a color error on one of the ceramics and via chat, photo sent, the person immediately had the correct color sent to me! Bravo! Not only did I find beautiful tiles but also a great service. I recommend 200%!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2020
Exactly what I hoped for, very beautiful tiles, the quality looks very good too
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
Perfect
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2020
The order went well with competent and flexible sellers. However, the delivery service is outrageous and misleading: they pretended not to have been able to reach me (only one call without leaving a message according to them) to justify that I was not delivered on the scheduled day. After rescheduling the delivery, the delivery person left a pallet with 280k of tiles in front of my building without help or explanation. In conclusion: I STRONGLY DISCOURAGE
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Response from Comptoir du Cérame
Hello, Thank you for your message, we strive daily to meet the expectations of our customers. We would like to clarify as indicated on the site and in the general sales conditions: 'orders [are delivered] in front of the garden entrance or at the door of the building'. We are very committed to the quality of the delivery service we offer, but unfortunately, we do not have control over the personnel of our service providers. We have also reported this failure to the carrier for a thorough investigation to be conducted. Best regards, The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
Great site with very beautiful products. I highly recommend it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2020
Easy to place an order. Fast delivery without breakage.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Hello Very satisfied with my order, the product is really as described. To recommend to my friends
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2020
Very clear site with no surprise prices. Quite fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2020
Fast delivery. Compliant and quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2020
Very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2020
I Love it! Top-notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very beautiful result. We are delighted
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Very beautiful tiles, happy with the result. Quick reception, super responsive team. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Very pleasant site. Lots of choices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
A real pleasure to work with this site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2020
Sample order, beautiful products but delivery arrived before the scheduled date and the package was thrown over a 2.5m gate by the carrier...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Practical website, the ability to order samples is very appreciated, fast delivery, tiles well protected
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