Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Thank you very much for your comment. The team at Comptoir du Cérame
C
Claude R.
Rating: 5 out of 5
following a purchase from 18/07/2024
Very beautiful tiles, impeccable delivery.
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Response from Comptoir du Cérame
Thank you for your comment. The team at Comptoir du Cérame
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Annelyse C.
Rating: 5 out of 5
following a purchase from 22/07/2024
Attractive site
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Stephanie C.
Rating: 5 out of 5
following a purchase from 09/07/2024
Great
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Marc B.
Rating: 4 out of 5
following a purchase from 18/07/2024
Speed of order preparation and shipping nothing to complain about 10/10 the person I contacted also 10/10 however where it hurts is the size of the tiles ordered for 15/15 and they are at 14.5 x 14.5 which is annoying for replacing existing tiles
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Response from Comptoir du Cérame
Thank you for your message. Regarding your order, the purchased tile is a non-rectified tile, and the standard allows for variations of a few millimeters for tiles. Moreover, you are replacing some tiles by putting them with other tiles from a different manufacture, so it's almost impossible to have the same measurements. We still hope that you will achieve a nice final result. We remain at your disposal if needed. Best regards
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Emilie M.
Rating: 5 out of 5
following a purchase from 02/07/2024
Tiles arrived broken (for 1 box)
The customer service was great...
A representative responds quickly to any problem
1 box was sent back to me very quickly
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Response from Comptoir du Cérame
Thank you for your message .. Despite all the care taken in our order preparations, it sometimes happens to have a bit of breakage and it is true that it is always annoying when it happens to us.. but as you pointed out, we quickly manage the problem when the breakage is correctly reported on the delivery note, which you did.. Have a nice day! The team at Comptoir du Cérame.
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Vanina S.
Rating: 5 out of 5
following a purchase from 29/05/2024
Very efficient and professional. Impeccable merchandise. I highly recommend
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Cecile Q.
Rating: 5 out of 5
following a purchase from 07/06/2024
3rd order on this site and each time very satisfied! Top delivery.
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Response from Comptoir du Cérame
Thank you for your comment. See you soon, The team at Comptoir Du Cérame
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Nathalie H.
Rating: 5 out of 5
following a purchase from 01/07/2024
Impeccable after-sales service
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Response from Comptoir du Cérame
Thank you very much for your message. The team at Comptoir Du Cérame
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Marie-Laure C.
Rating: 5 out of 5
following a purchase from 21/06/2024
Flawless. Both in terms of contact, follow-up, speed, and product quality
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Response from Comptoir du Cérame
We thank you for your message. Have a nice day.. The entire team at Comptoir du Cérame
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Karine W.
Rating: 5 out of 5
following a purchase from 04/06/2024
A top-notch customer service, very human and present: having made a mistake in the surface calculation, I needed a quick restock to avoid blocking the craftsman. Gaelle and Audrey were super responsive to arrange a quick delivery. When the carrier then went off track, they were there to follow up on the case and ensure that I was finally delivered. All with a smile. Thank you!
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Response from Comptoir du Cérame
We always try to do our best to satisfy customers, even if, as you say, sometimes the carriers go off track.. and we cannot always act as we would like with them.. In any case, we are delighted to have been able to help you. See you soon, The team at Comptoir du Cérame, and especially Gaëlle and Audrey..
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Evelyne B.
Rating: 5 out of 5
following a purchase from 19/06/2024
EVERYTHING IS GREAT
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Response from Comptoir du Cérame
Thank you very much for your comment. Have a nice day, The entire team at Comptoir Du Cérame
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Anne C.
Rating: 5 out of 5
following a purchase from 11/06/2024
Great product and service
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Frederique M.
Rating: 5 out of 5
following a purchase from 13/06/2024
Fast delivery
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David B.
Rating: 5 out of 5
following a purchase from 24/05/2024
We ordered tiles after ordering a sample. Upon receipt, the tiles were different (rough surface instead of smooth) from the sample we received. The manufacturer had modified their product without informing the Comptoir du Cérame. The tiles were picked up free of charge and the order was fully refunded. I think you can judge the quality of a supplier when there is a dispute and it is resolved with honesty. Thank you to Comptoir du Cérame and thank you to Audrey for her efficiency.
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Response from Comptoir du Cérame
Thank you very much for your comment.. Have a nice day
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Brigitte L.
Rating: 5 out of 5
following a purchase from 14/06/2024
Very satisfied! Great listening, availability, responsiveness, and kindness! Thank you Audrey!
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Response from Comptoir du Cérame
That's adorable.. The whole team thanks you for your comment.. Audrey
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Anne L.
Rating: 5 out of 5
following a purchase from 08/06/2024
A very beautiful site, the sample I bought corresponds in every way to the description and the photos presented. I chose a dark green fish scale tile. After checking out the tile merchants in my region (Liège in Belgium), I can tell you that this is the only site in Europe that had the model I was looking for. I am delighted and will order 6 m2 to make my shower. The delivery went well, with 3 extra days but that was due to the carriers and not the seller. I recommend Comptoir du Cérame without hesitation. I will post another review when I receive my final order. And to finish, I hope to be able to send photos of the realization of the tiled shower with green fish scales. Anne
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Response from Comptoir du Cérame
Thank you very much for your comment and we are also looking forward to seeing the final result of these magnificent scales in your shower.. See you soon, The team at Comptoir du Cérame.
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Baptiste R.
Rating: 5 out of 5
following a purchase from 04/06/2024
Everything is fine
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Marjorie P.
Rating: 5 out of 5
following a purchase from 11/06/2024
Top. Fantastic customer service. Super quality tiles
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Laetitia A.
Rating: 5 out of 5
following a purchase from 09/05/2024
Fast and no breakage.. however, some accessories for installation would be useful.. glue, spacers, joints..!
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Brigitte L.
Rating: 5 out of 5
following a purchase from 14/05/2024
Good welcome and good advice. Responsive team.
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Aurélie V.
Rating: 5 out of 5
following a purchase from 18/05/2024
Delivery on time for my samples. Discount voucher received.
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Sylvie L.
Rating: 5 out of 5
following a purchase from 07/05/2024
Always available and reassuring about the quality of the ordered tiles, I finally decided to order it after several phone calls. Thank you again to the team!
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Yves C.
Rating: 4 out of 5
following a purchase from 03/05/2024
Tiles well received but not installed to date.
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Amaury T.
Rating: 5 out of 5
following a purchase from 24/05/2024
Quick order, careful delivery and on time
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Response from Comptoir du Cérame
Thank you for your message. Have a nice day, The Comptoir team
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Zoé L.
Rating: 5 out of 5
following a purchase from 17/05/2024
Impeccable! A nice surprise. The result is exactly as I wanted and the tiles were very well packaged.
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Response from Comptoir du Cérame
The entire Comptoir team thanks you for your message and we are very happy that the result meets your expectations. Have a nice day
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Anne France G.
Rating: 5 out of 5
following a purchase from 20/05/2024
An extremely friendly and kind team, attentive from the beginning to the end of the order. We have not yet installed the tiles but we can't wait to see the result.
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Response from Comptoir du Cérame
The entire Comptoir team thanks you for your message. Have a nice day
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Olivier R.
Rating: 5 out of 5
following a purchase from 04/06/2024
N/A
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2024
Satisfied in every way. The team is easily reachable, friendly, efficient.
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Response from Comptoir du Cérame
The entire team thanks you for your message.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2024
An impeccable set
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Response from Comptoir du Cérame
Thank you very much for your message. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2024
I received tiles that were broken. They were replaced very quickly by the Comptoir du Cérame.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2024
Very good, the tiles match the order, quick and serious service, products well packaged...
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Response from Comptoir du Cérame
Thank you very much for your comment, we strive to be as efficient as possible. Have a nice day to you, The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2024
Pleasant site always full of surprises. Sometimes you have to look carefully but it's a treasure hunt.
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Response from Comptoir du Cérame
The Comptoir team thanks you for your message... Happy treasure hunting!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/03/2024
Thank you to Audrey from customer service for her kindness and involvement in taking the order. Delivery times respected. IG
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Response from Comptoir du Cérame
I thank you very much for your message... It's always nice to read your feedback! Thank you from the whole team! Audrey
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2024
Very pretty tiles and arrived on time
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Response from Comptoir du Cérame
Thank you from the whole team for your message... It's always nice to read your feedback! Audrey
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2024
Nice products, good advice with real availability. Special mention for Audrey who gives good advice.
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Response from Comptoir du Cérame
I thank you very much for your message... It's always nice to read your feedback! Thank you from the whole team! Audrey
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2024
I hesitated a lot to buy tiles online! I took the plunge because I couldn't find the tile pattern I wanted anywhere. I want to say that the tiles were delivered perfectly, no broken tiles. The delivery was handled by FedEx with whom I was able to arrange a new delivery because I wasn't there when they called the first time. The delivery people waited for me to open all the packages to make sure everything was in perfect condition as mentioned in the seller's instructions. I am very satisfied with my tiles. :-)
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Response from Comptoir du Cérame
Thank you very much for your feedback on your experience with us! We strive in our daily work to be as efficient as possible to satisfy our customers who trust us for their tile purchases. Have a nice day, The team at Comptoir du Cérame Audrey
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2024
An impeccable set
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Response from Comptoir du Cérame
Thank you very much for your comment, we strive to be as efficient as possible. Have a nice day, The team at Comptoir du Cérame Gaelle
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/03/2024
Delivery speed.
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Response from Comptoir du Cérame
Thank you very much for your comment, we strive to be as efficient as possible. Have a nice day, The team at Comptoir du Cérame Gaelle
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2024
I am very happy to have been able to order these beautiful tiles from Germany. They arrived safe and sound. Thank you!
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Response from Comptoir du Cérame
Thank you very much for your comment, we strive to be as efficient as possible. Have a nice day, The team at Comptoir du Cérame Gaelle
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