Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Good responsiveness, meets expectations. I thought the tiles were French, they are Spanish... High transport cost, but well it's heavy and arrived quite quickly and intact.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
Good service and responsive team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2019
the site did not take into account the entered delivery address
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2020
I need to check that the color of the tile matches what I am looking for
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2020
very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2020
Disappointed to have only received a broken piece of tile as a sample... One doesn't really get a sense of the result.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2019
Perfect tiles. Very beautiful result. Nothing to say on that side. Only major downside, almost 1 month to receive the order! 3 appointments with the delivery people, 2 of which they did not come (and 1 other where they had not recorded the appointment...). At €36 for delivery, this is unacceptable. No follow-up. At that price, delivery should be made within 48 hours. Next time I will go myself, it will take less time (to say the least) and it will cost me less.
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Response from Comptoir du Cérame
Hello, Thank you very much for your message. As we are a company that sells 100% online, it is important for us to see what we can improve even though we try to do our best with each order. We take our customers' satisfaction very seriously and remain at your complete disposal. Best regards, The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2019
Website presenting a wide choice, possibility to order samples at an interesting price, but expensive delivery for these samples. Not easy to navigate to make mixes with all the different dimensions.
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Response from Comptoir du Cérame
Hello Madam, Thank you for your message. The shipping costs for the sample order are refundable at the time of the firm order, if it exceeds €120 of product purchase. Do not hesitate to contact us if you need help from our customer service. We remain at your disposal. Best regards, The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2019
Reactive!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2019
I wanted to say excellent but one point needs to be expressed. The delivery is really too excessive for 2 small sample tiles!!! But they are beautiful.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2019
Large choice of products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2019
Terracotta tiles of very good quality. Small downside for the lack of communication with customer service who did not retain my request for a delayed delivery compared to the payment.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2019
Sample delivered quickly, very well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2019
Packaging far too light to properly protect the tiles, several packages opened. Other than that, very fast delivery and great quality of customer service. Very happy.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2019
No delivery tracking. Package delivered while the order was 'in preparation' so it was not possible to organize for reception. While the delivery cost is still significant. A few tiles were chipped during unpacking.
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Response from Comptoir du Cérame
Hello Sir, Thank you very much for your message. We regret the situation. We are currently making changes in logistics and the tracking program had a problem. Please contact us at 09 72 50 67 81, or send us a message so we can look together for the chipped tiles. Best regards, The sales service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2019
Very good customer service! Delivery problem but independent of Comptoir du Cérame! Impeccable tiling
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/10/2019
Disappointed with the order.
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Response from Comptoir du Cérame
Hello Madam,
Sorry to hear that you did not receive what you were expecting.
Please contact us to see together what happened with the preparation of your package. Please note that the shipping costs for the sample order are always refunded at the time of the firm order if it exceeds €120 of product purchase.
We remain at your disposal.
Best regards,
The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2019
Fast delivery and very beautiful tiling, I will place my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2019
Great customer relations service, the lady I spoke to on the phone was able to answer all my questions, respect for deadlines and they took my urgency into account, products well packaged, a few tiles were broken but that's the transport, I had taken the precaution of ordering more to avoid having to make a complaint.
A small downside is the delivery price which I find very high, almost the same price as my order.
The delivery price needs to be reviewed especially when we know that your carrier delivers us with broken tiles
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2019
Quality material
Correct delivery time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2019
Navigation on the site is not obvious: one does not immediately see the richness of the products. Would benefit from having more photos to get an idea.
I appreciated being able to order a sample and to have the shipping costs refunded if I decide on this model.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2019
Product meets our expectations and is of very good quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2019
Easy order
Good quality product
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/06/2019
Customer service unreachable. Sample order overpriced: €15 shipping for €1 of tiles, which in the end was not great. We found exactly the same tile model much nicer elsewhere!
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Response from Comptoir du Cérame
Hello,
We regret the feeling you have shared with us, however, we only received one call from you on 26/06 to which we responded by email.
Your sample arrived at your place on 28/06, three days after the order.
The shipping costs for samples are refunded in case of a firm order, as indicated on the site.
We remain at your disposal.
Commercial Department
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2019
The site is well made and attractive for its choice of tiles.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2019
Order and delivery very very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2019
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2019
A bug during my first order but otherwise delivery was faster than expected!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2019
Currently not satisfied with the delivery of the samples
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2019
A lot of choices among ranges that do not exist elsewhere.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2019
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2019
Very beautiful products, fast delivery. Possibility of express delivery which is very useful given the delivery times of tiles in stores. Payment by bank transfer can create delays for delivery which is a shame. If you need the product quickly, pay by credit card.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2019
Superb tiling!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2019
Product conforms to my expectations, of very good quality and the color of the tiles is true to the photo on the website. Customer service is attentive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2019
good quality of the tiles
too bad that for the price of transport (more expensive than the order itself) the packaging is not up to par with many chipped pieces upon arrival
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2019
Good especially since the second delivery went smoothly this time
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2019
customer service sometimes difficult to reach
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Response from Comptoir du Cérame
Hello,
We are very concerned about the satisfaction of our customers.
Our line is often busy as we receive many calls.
However, we always return to calls that could not get through.
Likewise, all messages receive a response.
Please believe that we regret your feelings and do not hesitate to come back to us if needed, we are at your disposal.
Customer Service Comptoir du Cérame.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2019
good quality of tiles upon receipt (I haven't laid it yet...)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2019
Very good customer service
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