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F
Rating: 5 out of 5
very good
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 1, 3 and 5 stars
Reset filtersC
Rating: 3 out of 5
after a phone call I thought that the 2 tiles of 10x10 were separable. however, they are well made together.
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F
Rating: 5 out of 5
Magnificent ; ) superb service, beautiful products
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S
Rating: 5 out of 5
Perfect. Thank you
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Response from Comptoir du Cérame
Hello Sophie,
We warmly thank you for your flattering review. We are delighted that your experience with our store met your expectations.
Best regards,
The team at Comptoir du Cérame
We warmly thank you for your flattering review. We are delighted that your experience with our store met your expectations.
Best regards,
The team at Comptoir du Cérame
J
Rating: 5 out of 5
Great! Very satisfied! I first ordered a sample and I did well because the color was not exactly like in the photos. Very nice result, delighted!
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Response from Comptoir du Cérame
Hello Juliette,
We sincerely thank you for your positive feedback. We are delighted that the sample met your expectations and that the final result enchants you. Your satisfaction is our greatest reward, and we hope to see you soon for new creations.
Best regards,
The team at Comptoir du Cérame
We sincerely thank you for your positive feedback. We are delighted that the sample met your expectations and that the final result enchants you. Your satisfaction is our greatest reward, and we hope to see you soon for new creations.
Best regards,
The team at Comptoir du Cérame
C
Rating: 5 out of 5
Magnificent product and very responsive !!
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Response from Comptoir du Cérame
Hello Charlotte,
We sincerely thank you for your very positive feedback! We are delighted that you like our product and that our responsiveness met your expectations. Your satisfaction is our greatest reward.
Best regards,
The team at Comptoir du Cérame
We sincerely thank you for your very positive feedback! We are delighted that you like our product and that our responsiveness met your expectations. Your satisfaction is our greatest reward.
Best regards,
The team at Comptoir du Cérame
A
Rating: 5 out of 5
Everything worked perfectly and very efficiently, would gladly do it again.
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K
Rating: 5 out of 5
Everything went absolutely smoothly. The goods completely matched the images. I'm very happy :)
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K
Rating: 3 out of 5
The tiling is beautiful but the delivery is not careful. An entire box of tiles arrived broken making it impossible to finish a room.
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Response from Comptoir du Cérame
Hello Madam, ,
We sincerely thank you for your feedback and your appreciation of the tiling. We are sorry to learn that the delivery did not meet your expectations and we take your comments very seriously.
I just checked and there is no indication of damaged goods during delivery on the delivery note.. and furthermore to say that the preparation is not careful, as a reminder your order is packed in polystyrene which protects, placed on a pallet and fully plasticized.
Satisfaction is essential for us but it is regrettable to learn through a comment that you had a problem.
Best regards,
The team at Comptoir du Cérame
We sincerely thank you for your feedback and your appreciation of the tiling. We are sorry to learn that the delivery did not meet your expectations and we take your comments very seriously.
I just checked and there is no indication of damaged goods during delivery on the delivery note.. and furthermore to say that the preparation is not careful, as a reminder your order is packed in polystyrene which protects, placed on a pallet and fully plasticized.
Satisfaction is essential for us but it is regrettable to learn through a comment that you had a problem.
Best regards,
The team at Comptoir du Cérame
P
Rating: 5 out of 5
Order perfectly meeting our expectations
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J
Rating: 5 out of 5
I am super happy to work with Comptoire du Cerame, Audrey and Gaëlle are very attentive and do everything to help me realize my projects. They are the first ones I turn to when I need tiles. Go for it, you won't be disappointed!
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Response from Comptoir du Cérame
Hello Jennifer,
A big thank you for your flattering review! We are delighted to know that Audrey and Gaëlle were able to assist you with your projects and that you are satisfied with your experience with us. Your trust deeply touches us and we will always be there to help you realize your desires in tiling.
Looking forward to seeing you soon,
The team at Comptoir du Cérame.
A big thank you for your flattering review! We are delighted to know that Audrey and Gaëlle were able to assist you with your projects and that you are satisfied with your experience with us. Your trust deeply touches us and we will always be there to help you realize your desires in tiling.
Looking forward to seeing you soon,
The team at Comptoir du Cérame.
A
Rating: 5 out of 5
Very beautiful quality
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Response from Comptoir du Cérame
Thank you very much ..
M
Rating: 5 out of 5
Beautiful tiling with its little old-fashioned air. Very nice quality. Careful packaging, no breakage.
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N
Rating: 5 out of 5
super tiling
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V
Rating: 5 out of 5
very satisfied
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M
Rating: 5 out of 5
We are delighted with our order. The products are of quality, the ceramic counter team was responsive to answer our questions. However, the delivery provider was a disaster, both in terms of delivery organization, friendliness, and the delivery service itself. Fortunately, no breakage.
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J
Rating: 5 out of 5
The tiles I ordered were not delivered at first, but that was not a problem: the service is excellent and very simple. Conclusion: A great choice, a simple service: I would order from them again without hesitation. -
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Response from Comptoir du Cérame
Hello Jochen,
A big thank you for your positive feedback and your understanding regarding the delivery. We are delighted that you appreciated our service and our selection of products. Your satisfaction is our greatest reward, and we hope to see you again very soon in our store.
Best regards,
The team at Comptoir du Cérame
A big thank you for your positive feedback and your understanding regarding the delivery. We are delighted that you appreciated our service and our selection of products. Your satisfaction is our greatest reward, and we hope to see you again very soon in our store.
Best regards,
The team at Comptoir du Cérame
C
Rating: 3 out of 5
The tiling is beautiful but less qualitative than I had imagined (you can see that the pattern is printed), also the yellow color is duller than in the photo
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A
Rating: 5 out of 5
Perfect
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E
Rating: 5 out of 5
Beautiful and absolutely uncomplicated!
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C
Rating: 5 out of 5
For now, I have stored the tiles without unpacking them, I can't give more feedback, but the delivery went well, for now we are in the structural work.
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M
Rating: 5 out of 5
Perfect! Order and delivery reception
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C
Rating: 3 out of 5
Chaotic delivery and I notice that there are broken tiles. I will check with the carrier who was quick to leave. I made a reservation because the boxes were damaged
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I
Rating: 5 out of 5
Absolutely nice In a quarter of an hour my shipment left. Very responsive young woman
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L
Rating: 5 out of 5
Order delivered quickly.
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N
Rating: 5 out of 5
Perfect as usual
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Response from Comptoir du Cérame
Hello Ninou,
We sincerely thank you for your very positive feedback! Your satisfaction is our priority and we are delighted to learn that you once again enjoyed your experience with us. We look forward to seeing you very soon on our "Comptoir du Cérame" site!
Best regards,
The Comptoir du Cérame team
We sincerely thank you for your very positive feedback! Your satisfaction is our priority and we are delighted to learn that you once again enjoyed your experience with us. We look forward to seeing you very soon on our "Comptoir du Cérame" site!
Best regards,
The Comptoir du Cérame team
S
Rating: 5 out of 5
Fast service, efficiency, friendliness. All positive.
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A
Rating: 5 out of 5
Fast delivery at the bottom of the building... which is complicated because the large ceramic tiles are very heavy. However, the quality is there. Just need to warn customers that they will not be delivered inside the apartment but at the curb.
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E
Rating: 5 out of 5
Fast delivery...and very well protected tiles, so in perfect condition! I won't hesitate to place another order on this site!
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S
Rating: 5 out of 5
Always on top. Choice, quality, and fast delivery.
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S
Rating: 5 out of 5
Reasonable delivery time and good product.
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A
Rating: 5 out of 5
Very happy with my purchase!
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M
Rating: 5 out of 5
Beautiful tiles and fast shipping
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A
Rating: 5 out of 5
fast delivery, no broken tile.
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P
Rating: 1 out of 5
Delivery too long, more than a month
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N
Rating: 5 out of 5
Top
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C
Rating: 1 out of 5
Appalling customer service behavior with a threat to make us pay an additional 180 euros (in storage fees) because the delivery date (which had been scheduled long ago) was too far away for them. This threat was quickly resolved over the phone with a receipt from our side, but the method remains questionable. As for delivery, no better than their sales representative, the pallet was thrown in front of the entrance with about ten broken tiles. It was the first time we ordered from them for our projects... Never again!
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Response from Comptoir du Cérame
Hello,
Your message is completely false, we did not make any threats, we called you time and time again because the delivery appointment was not made.. you delayed the delivery because you were not available and the carrier agreed to keep the goods in storage, but this has a cost as indicated in our general sales conditions..
We had to negotiate and take care of it ourselves, to avoid you paying these fees, and this is how we are thanked!
Regarding the thrown pallet, it is difficult to throw a 558kg pallet from a truck, and after verification, the delivery note was signed that everything was okay, without any notification of breakage problems or a careless delivery person.
Best regards
Your message is completely false, we did not make any threats, we called you time and time again because the delivery appointment was not made.. you delayed the delivery because you were not available and the carrier agreed to keep the goods in storage, but this has a cost as indicated in our general sales conditions..
We had to negotiate and take care of it ourselves, to avoid you paying these fees, and this is how we are thanked!
Regarding the thrown pallet, it is difficult to throw a 558kg pallet from a truck, and after verification, the delivery note was signed that everything was okay, without any notification of breakage problems or a careless delivery person.
Best regards
C
Rating: 1 out of 5
The products are very good but if you have a delivery to make with an ongoing construction site then you take a lot of risks; the carrier (schenker) gives no news, and is unreachable, and when you have the chance to get an appointment they do not deliver and do not warn you (this happened to me on my two orders, one after the other). The first, lost package found 1 week later, the other delivery the day after the appointment at 11 am while the time slot was rescheduled from 12 to 4 pm (I was lucky to have someone to receive it). The contact person at the counters no longer feels concerned once the carrier has taken charge of the goods, this is not normal and increases the almost total lack of information.
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Response from Comptoir du Cérame
Hello Mr. Chevillotte,
Thank you for taking the time to share your experience. We are glad that you like our products, but we are sorry to hear about the inconveniences encountered with the transport.
However, to say that we do not feel concerned is completely false and unfair on your part. We have followed the delivery problem every day, waiting for answers and making follow-ups every day, contacting you by phone or email, so it is a bit disrespectful to say that we do not feel concerned! And if that had really been the case, why would you not have placed a second order despite the first issue?
Best regards,
The team at Comptoir du Cérame
Thank you for taking the time to share your experience. We are glad that you like our products, but we are sorry to hear about the inconveniences encountered with the transport.
However, to say that we do not feel concerned is completely false and unfair on your part. We have followed the delivery problem every day, waiting for answers and making follow-ups every day, contacting you by phone or email, so it is a bit disrespectful to say that we do not feel concerned! And if that had really been the case, why would you not have placed a second order despite the first issue?
Best regards,
The team at Comptoir du Cérame
C
Rating: 5 out of 5
Fast delivery and compliant tiling Very satisfied !!
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B
Rating: 1 out of 5
Perfect and quick transaction
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Response from Comptoir du Cérame
Hello Brigitte,
Thank you for your feedback! We are delighted that you appreciated the speed of your transaction. Your satisfaction is our priority, and we strive every day to improve our services, but we do not understand 1 star..
Best regards,
The team at Comptoir du Cérame.
Thank you for your feedback! We are delighted that you appreciated the speed of your transaction. Your satisfaction is our priority, and we strive every day to improve our services, but we do not understand 1 star..
Best regards,
The team at Comptoir du Cérame.