Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Great choice of retro tiles. I am delighted with my order. Quick delivery and the carrier was very good, he delivered the pallet where I wanted it on my property. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2023
Very good, very responsive
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2023
Tiles that do not resemble the photos on the site at all. Visual rendering of poor quality. We are very disappointed. For returns, we even have to pay!
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Response from Comptoir du Cérame
Hello, sorry that the tiles do not please you... but to say that they are tiles of poor quality!!! Regarding the return, as indicated in our general sales conditions, we take back the material without any problem, but the return is at your expense... like any material seller. I wish you a nice day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2023
Delivery on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2023
Delivery on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2023
Quick and careful sending of samples
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2023
super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2023
A clear site offering choice and quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/01/2023
Great choice of tiles, ideal sample service. Very good!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/01/2023
I am delighted to have received the requested samples. However, the initial format is 44x44 and the delivered squares are 22x22. I think it is not necessarily good form to deliver smaller tiles as they are not sufficiently representative. I must admit that I am a bit disappointed especially since we pay for these samples and their transport.
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Response from Comptoir du Cérame
Hello Madam. As indicated on our website when you placed your order, for packaging reasons for fast shipping (so that the samples arrive within 3-5 days), large pieces are cut. Have a nice day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2023
100% OK
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/01/2023
Samples received very quickly, very well packaged. Excellent service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2023
After a first experience that was quite poorly received (wrong merchandise upon delivery), Comptoir du Cérame really did everything to 'make up' for it, putting in a lot of effort. Special thanks to Gaëlle, who put in a lot of energy to ensure that the intended tiles were sent to me. Everything ends well, and I am very happy with the final result.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2022
Perfect as always!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2023
Samples received conforming and in perfect condition. It's great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2023
Very good, very practical sample service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2023
I recommend this site, the order is consistent with the photos, the delivery is quick and intact.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2022
satisfied with the execution of the order until delivery, everything went well;
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2022
Good value for money
serious service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2022
Fast order and delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2022
Hello,
Unfortunately, the delivery was not compliant, not at all the expected model, project blocked, customer service number indicated on the internet is incorrect, no one to respond to my urgent need to find a solution. In short, extreme dissatisfaction, I do NOT recommend AT ALL.
HERE
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
Very good service,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2022
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2022
Beautiful quality services; very available and responsive customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2022
Received quickly, we love the sample
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2022
Very nice tiles. The broken tiles were replaced without any issues. Five points, would gladly do it again! Perhaps one should consider better packaging so that not so many break during transport.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2022
very good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2022
The tiles are perfectly true to their description. We are delighted!
However, we are not very satisfied with the delivery; 1 box out of three arrived broken. No issues with Comptoirs du Cerame who reacted very well, but this caused delays in the project.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2022
An exceptional quality product that cannot be found anywhere else.
Sent from Spain, it arrived in 10 days and paid in 4X without fees thanks to the payment possible via PayPal. Top!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2022
Positive points:
- Wide choice of tiles
- Possibility to have samples delivered: which allows us to see the rendering of the tiles
- The tile samples resemble the photos on the website
Negative point:
- The delivery: the carrier is certainly not the best. The delivery of the samples was scheduled for Monday 12/12 (perfect, I was working from home!). Except that on Saturday 10/12 I was informed that the carrier would arrive that day between 9:00 and 12:00. I therefore canceled my planned work in my new house to stay home. The carrier never came and I had to reschedule the delivery!! I therefore wasted my time (very precious).
Conclusion:
By reading all the comments on the site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2022
verified reviews
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2022
and regarding my own experience, it is always the carrier that is at fault (broken goods and/or chaotic delivery).
I am therefore in deep reflection about ordering from Comptoir du Cerame (need to choose the delivery date, to be able to be called by the carrier, etc.)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2022
Tiles arrived in pieces due to poor packaging by the sender. But good reaction from customer service who resent the goods with better protection. Nevertheless, unfortunate consequence on the deadlines delaying the installation by the professional.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2022
Impeccable! Sales service always attentive and responsive. Product conforms to the description.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2022
Wide choice
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/11/2022
Order perfect, everything is in superb condition.
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Response from Comptoir du Cérame
Very good, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2022
Nice site but completely terrible delivery: 3 deliveries to get our tiles, no commercial gesture
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/10/2022
Hello, We are truly sorry. Several cumulative factors with our carriers made your delivery complicated. For our part, we did what was necessary by calling on different carriers and of course these additional costs are on us. Aware of the inconvenience caused, we suggest you contact our customer service for a future potential order. We will not fail to make you a commercial gesture. Best regards, the COMPTOIR DU CERAME team.
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Response from Comptoir du Cérame
clear, detailed, comfortable navigation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/11/2022
After a sample request, the order was placed, beautiful tiles completely met my expectations, careful delivery and well packaged
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