Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
The tiles are very pretty but 3 of them in the only package ordered arrived broken.
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Response from Comptoir du Cérame
Hello,
We really regret the breakage.
In a case like yours, if the complaint is made in time, we offer: either the reshipment of the broken tiles, or a partial refund of the order. The latter option being the one you chose.
Best regards
The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2020
Tiles arrived in perfect condition and perfectly conforming to the information on the site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2020
Easy and fast order, careful packaging. I am very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2020
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/11/2020
Friendly and constructive phone exchange
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2020
The tiles were perfectly protected, very beautiful product. We are delighted.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2020
Order received quickly, well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2020
Very satisfied regarding the deadlines and the quality of the samples.
I have not yet ordered the products so I cannot comment.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2020
Package received quickly in very good condition.
The tile is very pretty and corresponds to the photo. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2020
Everything was perfect for our order! Advice, follow-up, deadlines, and quality of the tiles. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/11/2020
Perfect! Thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2020
Very beautiful choice. However, it lacks photos of the installed tiles to better realize
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/10/2020
very good, huge choice. fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2020
Listening, service, understanding of needs, availability, speed of execution, and superb products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2020
delighted with my order. very fast delivery. very beautiful tiles.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2020
Fast delivery and perfectly executed. No problem.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/10/2020
Correct delivery time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/08/2020
everything was perfect! order, delivery, the tiler also validated! in short, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/10/2020
order arrived in perfect condition.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2020
change carrier!
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Response from Comptoir du Cérame
Hello, We regret your feelings regarding the carrier and we take your information into account. Indeed, the carrier is the last link in the ordering process at Comptoir du Cérame and we must ensure a service of constant quality until your delivery. We invite you to get back to us. Our team is at your disposal. Best regards, Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/10/2020
Very beautiful choice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2020
Very pretty
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/10/2020
Fast delivery, products that seem to be of very good quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/10/2020
Always perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2020
Magnificent samples! I think I will order very soon.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2020
I had a small problem with some breakages during transport. The after-sales service was very attentive to the problem in an effective manner. Very responsive and professional. I highly recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2020
Great tiling! I am delighted. A few tiles were chipped upon receipt but a top-notch customer service with a super quick solution. Thank you! I will order again without hesitation :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2020
As always, order taken care of and received quickly. Upon arrival, there was an error in the distribution of quantities between the two models ordered: I immediately had an attentive ear on the phone to quickly resolve this issue. Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2020
Fast and efficient service: my samples arrived quickly, well packaged and in good condition. The shipping costs, which may seem a bit high at first glance, therefore seem justified
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2020
Magnificent tiling, fast sample delivery! thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2020
Quick reception of samples, very well packaged (no breakage despite being balanced by the delivery person), then quick delivery of the order as well. Beautiful quality tiles, and very trendy.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2020
Very good service, very fast and very responsive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2020
Perfect! Fast delivery, quality packaging of the samples, the products match the photos on the site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2020
Very fast delivery in addition to having a very large choice of tile patterns. It's great.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2020
Following a first order where the product was no longer in the factory catalog, Comptoir du Cerame sent me samples of similar tiles but more expensive and then delivered a quantity greater than my first order, at no extra charge. Fortunately, as some tiles were broken during transport.
Fast deadlines and efficient customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/09/2020
It's a shame that in terms of pricing you remain very expensive compared to the competition, despite a 10% discount for artisans with a nice surprise at the end of the order of an additional €144 for delivery.
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Response from Comptoir du Cérame
Thank you very much for your comment.
The tiles we select, like the products we publish, meet the demands of our clientele.
We do everything we can to adjust our services as best as possible, aware of the cost this entails.
Best regards,
The Comptoir du Cerame team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2020
Beautiful tiles but fragile!!! 1 broken box!
Fast delivery!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2020
I received my tiles, they are magnificent and unique!!!
This is not a tile you see at Leroy Merlin or Castorama.
The staff are top-notch and very responsive.
Thank you so much to all of you.
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