Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2018
The site is very well done.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2018
very clear website.
very fast delivery
Customer service available
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2018
Efficient - Product delivered very quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2018
Speed of dispatch, and careful packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2018
Very good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2018
Aspect of the Tundra tiles not at all compliant with the description on the site. It is shiny or very shiny satin and for me it has nothing to do with the concrete effect as announced.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2018
Very clear website
Fast sample shipping
Order and delivery top-notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2018
effective
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2018
fast and efficient, delivery times are respected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/10/2018
Nice selection, interesting price and fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/10/2018
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2018
Quality products and excellent order tracking. Fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/10/2018
Customer service easily reachable.
Delivery in less than 15 days, order in good condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/10/2018
This is the 3rd tile we order!
Despite the sample that did not appear to designate (black and white)
The result is magnificent
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/09/2018
easy to use
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/09/2018
Original tiles
Too bad the delivery costs are so high. And that it is limited to simple transport
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Response from Comptoir du Cérame
Thank you for your feedback.
The carrier who delivered to you was selected for the services offered and for its low breakage percentage. We indeed wish to provide a quality service to our clientele.
Your order being over 30 kg (about 60 kg), it could not be sent by messenger like our sampling service.
We are also actively looking for a way to offer delivery to the upper floors but we have not yet found a national company capable of providing this option.
Best regards,
Customer Service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2018
A well-made site where you can find very beautiful tiles.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2018
00000
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2018
First experience very good to recommend, fast delivery with guaranteed tracking and product faithful to the photos, thank you again
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2018
perfect service! I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2018
Very nice quality, conforms to the photos, delivery ok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2018
Product shipped quickly. Very nice quality and careful packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2018
Easy order, staff available by phone. For the refund of shipping costs for samples, just ask them to create a promo code before validating the order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2018
Very satisfied, the reviews given on the site were precious to us thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/08/2018
A nice site, well presented with very beautiful collections
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2018
Very nice quality, efficient delivery, excellent customer service. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2018
serious and respectful of the deadlines for sending the requested samples
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2018
from order to delivery, everything was perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/08/2018
Listening sales team and good advice, delivery on time and without breakage. Very good customer experience.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2018
The cement tiles are very beautiful and arrived on time. No breakage upon delivery. Very good communication with Isabel at the ceramic counter, exceptional service!! Thank you again, JP
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2018
fast sending of samples, very friendly and human customer service, very beautiful tiling.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2018
Very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2018
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2018
Super responsiveness, very beautiful product and very well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2018
Very clear, fast, perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2018
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2018
Good responsiveness, great team on the phone in case of problems
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2018
Good respect for the delivery deadline that I specified when ordering
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2018
The site is perfect and very functional. I got all the answers to my questions without any problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2018
Beautiful quality
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