Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
The person who answers questions does not know the products they are selling. I had to ask the same question several times to get an answer. Asking for consumer feedback is good but not 8 months later, it makes no sense.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/05/2016
Delivery made with most tiles broken, especially on the corners, surely caused by the lack of diligence on the part of the delivery person, a provider of the ceramic counter who is not directly at fault. We managed to make do with what was left because we were pressed for time for the installation!! We didn't even try to return the order as it would have taken too long, very disappointed since our first order went very well!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2016
Very satisfied with the product and the delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2016
The tiling matched well with the samples I had ordered before making my choice. No tile was broken upon delivery. Delivery within three weeks. Nothing to say, except that I am satisfied!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2017
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2017
very good services, very quick response
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/09/2016
Shipping costs as high as the tiling but good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2017
Quality customer follow-up
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/11/2016
3 shipments of 1 m2 broken upon delivery. I abandoned my complaints and managed with the few unbroken tiles in the packages. Not serious at all. Too bad because the site looked good and had a lot of choices. I won't take the risk again.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2016
Everything was very good and easy and the delivery was fast!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2016
The samples are not always of good quality, which is annoying to get a correct idea of the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2016
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2016
As very responsive and competent
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/08/2016
Nothing special to report except for delivery issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2016
Satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2016
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2016
Product quality, delivery on site. Unbeatable value for money.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2017
It's good but it lacks some important information regarding the quality in relation to the use of the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2016
Satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2016
very wide choice of tiles, styles that are not seen in all stores.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2016
Responsive customer service, some tiles arrived broken, they sent us a new box without any problem. Beautiful product, I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2016
Very professional service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2016
Efficient and compliant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2016
Product as described. Fast and careful delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2016
Samples sent as announced. Very well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2017
Very good site to compare tiles. Original models. Impeccable delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2016
The site is easy to use. However, the craftsman who placed the order for me was very worried about not being able to reach you by phone. However, no delivery problems for either the sample or the final order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/09/2016
Good navigation
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/09/2016
Hello, 4 tiles received out of 10 broken and no complaint service or anything.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2016
Professional, fast and very good service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2017
User-friendly site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2017
The delivery of the samples took a long time. However, it was very expensive given the dimensions and weight of the package. If we place an order with you for our 20m2 of tiles, we hope that the delivery will be faster and that a commercial discount on the delivery fees will be offered to us.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2016
Very responsive service, following various questions asked by email.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2017
Fast delivery. Responsive customer service. No problems!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/02/2017
Very good. Very nice quality. Very friendly.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/05/2016
Outrageous
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/11/2016
The color of the tiles received did not match the color displayed on the site at all. The tiles appeared sky blue on the site while I received a sort of lagoon blue-green.. return is paid and not cheap. Had to follow up to get a refund for my order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/10/2016
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2016
I don't know if there was an issue with the displayed price information (not displayed anymore...) or if it was a bug at the time of my order, but the customer service was very responsive and the follow-up impeccable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2016
Personalized welcome and advice. Very happy with the result
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