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A
Rating: 5 out of 5
Perfect delivery, no problem with the order. Magnificent and good quality tiling. I am delighted with my purchase
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 1, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Perfect!
For 2 broken tiles, I received a whole box very quickly
customer service is top-notch!
.. thank you very much
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For 2 broken tiles, I received a whole box very quickly
customer service is top-notch!
.. thank you very much
A
Rating: 5 out of 5
Quick order, fast and efficient delivery. Delighted with the product.
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A
Rating: 5 out of 5
Super happy I am from Belgium, fast delivery
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A
Rating: 5 out of 5
A very beautiful choice of tiles imitating cement tiles. Serious company, delivery on time.
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A
Rating: 5 out of 5
Magnificent tiles: original design, strong thickness.
I recommend.
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I recommend.
A
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Delivered very quickly
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A
Rating: 5 out of 5
The tiles are magnificent, and the delivery is fast.
The after-sales service is very competent. I had to contact them upon receipt of the package to report that there were broken tiles, the packaging was not suitable for the fragility of the ceramic (the carrier himself noticed it).
My complaint was quickly taken into account, and I received new tiles. They were well packaged with polystyrene to prevent breakage (all were in perfect condition).
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The after-sales service is very competent. I had to contact them upon receipt of the package to report that there were broken tiles, the packaging was not suitable for the fragility of the ceramic (the carrier himself noticed it).
My complaint was quickly taken into account, and I received new tiles. They were well packaged with polystyrene to prevent breakage (all were in perfect condition).
A
Rating: 4 out of 5
I give a rating of 4 stars out of 5 because I had to call customer service to help me order samples. However, the customer service is great because I received a quick response from them, with clear explanations.
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A
Rating: 5 out of 5
Beautiful tiles
very good sales contacts, real concern for the customer: it's rare to be called back within the hour following a call!
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very good sales contacts, real concern for the customer: it's rare to be called back within the hour following a call!
A
Rating: 5 out of 5
Order of samples to decide on the choice of our future tiles. The ordered tiles are magnificent. Very fast and careful shipping.
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A
Rating: 5 out of 5
Super delivery
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A
Rating: 4 out of 5
In terms of follow-up and information: very good
The transport and friendliness of the driver: very good
The packaging of 990 kg on a single pallet makes it impossible to roll the pallet jack with the load on a dirt sidewalk to bring the load into the dirt courtyard even with two people despite the very good will of the driver
No problem, I transferred each package onto 3 pallets that I had because I anticipated this possible difficulty
So, be sure to ask at the tile counter for the exact packaging to avoid this issue
Otherwise, the tiles are perfectly in line with the sample I received
Very serious supplier
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The transport and friendliness of the driver: very good
The packaging of 990 kg on a single pallet makes it impossible to roll the pallet jack with the load on a dirt sidewalk to bring the load into the dirt courtyard even with two people despite the very good will of the driver
No problem, I transferred each package onto 3 pallets that I had because I anticipated this possible difficulty
So, be sure to ask at the tile counter for the exact packaging to avoid this issue
Otherwise, the tiles are perfectly in line with the sample I received
Very serious supplier
A
Rating: 5 out of 5
All the tiles arrived in good condition and the quality is in line with what we wanted. I recommend
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A
Rating: 5 out of 5
Very fast sample delivery. Beautiful tiles
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A
Rating: 5 out of 5
Clear site, product delivered as described, very well packaged on a small pallet
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A
Rating: 5 out of 5
Very good
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A
Rating: 4 out of 5
Tiles received quickly, color similar to that of the photo, very well packaged order: no breakage! I went to pick up the order because it was much simpler for me (on my way) than arranging an appointment that blocks half a day and doesn't deliver after 4:30 PM (a bit complicated when you work!)
I am eagerly awaiting the installed result!
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I am eagerly awaiting the installed result!
A
Rating: 5 out of 5
Very easy to order and fast delivery
Beautiful products
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Beautiful products
A
Rating: 5 out of 5
No worries, I recommend
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Fast shipping
Information on delivery tracking perfect
Thank you
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Information on delivery tracking perfect
Thank you
A
Rating: 5 out of 5
Perfect magnificent
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A
Rating: 5 out of 5
In line with my expectations
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A
Rating: 5 out of 5
Very satisfied
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A
Rating: 5 out of 5
Order received quickly, very well packaged. Very good customer service, available and responsive.
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A
Rating: 5 out of 5
Very nice. Easy to install. Well organized delivery.
Everything is top-notch.
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Everything is top-notch.
A
Rating: 5 out of 5
Good quality, nice patterns. 5 tiles were broken during transport but customer service was responsive, understanding, and quickly sent us replacements.
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A
Rating: 5 out of 5
Very good showcase on the site. Very good product.
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A
Rating: 5 out of 5
Order and tracking were impeccable
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A
Rating: 5 out of 5
Excellent customer service, fast delivery, and tiles true to the photo. In a word, perfect!
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A
Rating: 5 out of 5
The samples are very well packaged
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very satisfied
The shipping was very fast and the delivery was problem-free.
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The shipping was very fast and the delivery was problem-free.
A
Rating: 5 out of 5
I ordered and received samples quickly. They match exactly what is presented and seem to be of good quality.
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A
Rating: 1 out of 5
Item not received, delivery delayed and the product delivered was from another brand! Very disappointed
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Response from Comptoir du Cérame
Hello Madam,
Despite all the care we take with the quality of our providers/transports, we are sorry to learn about the delivery error and we have done everything possible to resend your order as quickly as possible.
We will now look internally, with the Logistics Team, to see what happened and will escalate the information to the carrier.
We remain at your disposal,
The Comptoir du Cérame Team
Despite all the care we take with the quality of our providers/transports, we are sorry to learn about the delivery error and we have done everything possible to resend your order as quickly as possible.
We will now look internally, with the Logistics Team, to see what happened and will escalate the information to the carrier.
We remain at your disposal,
The Comptoir du Cérame Team
A
Rating: 5 out of 5
Excellent customer service, high-quality items. Fast sample sending. All positive and highly recommended!!!
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A
Rating: 5 out of 5
Very good site
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A
Rating: 5 out of 5
A wide choice of quality tiles at interesting prices and top-notch customer service, thank you very much I am delighted with my purchases!
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