Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2021
fast delivery and in good condition
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2021
Great product, fast delivery with tracking. Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2021
beautiful product, well described on the site, colors consistent between photo and reality, excellent result once laid. I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2021
Rather well done, attractive in any case. Only downside, the samples do not match what you receive and order. Moreover, some samples are not sent because there is no stock but this is not visible on the website...
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Response from Comptoir du Cérame
Hello, Thank you for your feedback, glad to see that you liked the site. We are sorry for your mishap. Our products are in stock but it may happen that we have an occasional out of stock on certain items. After internal investigation, we kindly ask you to excuse us. Due to a technical problem, you did not receive the email informing you of the temporary out of stock on this sample. Best regards, The COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2021
Beautiful and intuitive site. Very good contact by phone for placing the order, a very helpful lady.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2021
Meets my expectations: sending samples allows for project clarification.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2021
Clean and fast shipping Difficult search on the site, especially sorting by price or color Interesting products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2021
Top. Quality product and perfect delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2021
Pleasant site. 2 small downsides. Not enough photos of decorations / situational setups with the tiles. And not practical to find a spotted model.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2021
Very good phone contact with customer service who helped me finalize my order so that it arrived on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2021
perfect product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2021
Exemplary responsiveness, impeccable shipping and products conforming to the description, In short, nothing to complain about!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/03/2021
A very responsive customer service and products delivered on the agreed date in perfect condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2021
received the nickel samples in a very short time - perfect.
I am preparing my order! ;-)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2021
We are very satisfied with our order placed on 16/04/2021. The cement tiles are very pretty. Fast shipping, well protected. Very good exchanges with customer service.
We recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2021
Great choice, at all prices. Possibility to filter based on the room, use, color range. Sending samples is practical and quick. The refund of shipping costs for samples is quickly accessible (120€ order) even if that was not our case (order less than 120€).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2021
Shipping error, they were super responsive to resend us the right product. I recommend +++
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2021
Request for a sample received three days later very much easier to make a choice and place an order. I am waiting for news about my order???
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2021
Before ordering I called 2-3 times and they answered my questions without any problem. I wanted to take a sample but it was impossible to get it, the person I spoke to assured me that she would pass on the information.
I am very satisfied with this site and the relationship with the ceramic counter.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2021
Quality product and fast delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2021
2nd order: same as the first, namely
Site, contact person, product and delivery without any problem. Everything is perfect and well managed. Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2021
Site, contact person, product and delivery without any problem. Everything is perfect and well managed. Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2021
Following the sending of a sample, I am placing an order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2021
Very well packaged, very pretty, very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2021
Very fast delivery.
Sample very well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2021
Wide choice!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2021
Simple and effective
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2021
Everything was perfect, from the choice of our samples on the site, to the reception of them, then from the large order placed to the reception and then to the laying of the tiles.
We are very happy with the products, the result is very good.
Customer service was also very responsive when we needed it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2021
The tiling is identical to the description, it looks of good quality and the colors are perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2021
Delivery well received, well informed of the day and time slot, perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2021
Very pleasant site. Shipping of samples very fast, processed on the day of the order.
Thank you for your seriousness
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2021
Satisfied with my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2021
Products conform to the photo.
Very good communication with customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2021
reactive in the order and delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2021
simple effective
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2021
Quality service, choice, order, delivery, information. Bravo!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2021
Order online, after a phone exchange with a very professional, helpful, and pleasant person. The delivery was very fast, the product very well packaged. I can only be pleased with this first order. Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2021
Excellent customer service. Regular updates. When an incorrect product was ordered, it was immediately corrected, without any issues. Recommended!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2021
Happy with this 2nd order. Very nice credenza.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2021
Easy navigation, wide choice of products.
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