Customer reviews of Comptoir du Cérame

9 /10

Based on 1 572 published reviews

5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié

Published on 01/09/2018 à 23h38 following a purchase from 21/08/2018

Listening sales team and good advice, delivery on time and without breakage. Very good customer experience.

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Acheteur Vérifié

Published on 01/09/2018 à 22h00 following a purchase from 01/08/2018

The cement tiles are very beautiful and arrived on time. No breakage upon delivery. Very good communication with Isabel at the ceramic counter, exceptional service!! Thank you again, JP

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Acheteur Vérifié

Published on 01/09/2018 à 14h58 following a purchase from 25/08/2018

fast sending of samples, very friendly and human customer service, very beautiful tiling.

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Acheteur Vérifié

Published on 27/08/2018 à 19h15 following a purchase from 10/08/2018

Very fast

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Acheteur Vérifié

Published on 26/08/2018 à 18h49 following a purchase from 13/08/2018

Thank you

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Acheteur Vérifié

Published on 26/08/2018 à 09h49 following a purchase from 13/08/2018

Super responsiveness, very beautiful product and very well packaged

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Acheteur Vérifié

Published on 25/08/2018 à 18h15 following a purchase from 10/08/2018

Very clear, fast, perfect.

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Acheteur Vérifié

Published on 24/08/2018 à 18h49 following a purchase from 23/07/2018

Very good

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Acheteur Vérifié

Published on 24/08/2018 à 14h06 following a purchase from 17/07/2018

The tiles arrived in perfect condition. The order is in accordance with what we wanted. The deadlines are respected. The team is always present to provide information. The colors of the good vibes tiles are superb.

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Acheteur Vérifié

Published on 21/08/2018 à 14h34 following a purchase from 07/08/2018

Good responsiveness, great team on the phone in case of problems

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Acheteur Vérifié

Published on 21/08/2018 à 14h11 following a purchase from 07/08/2018

Good respect for the delivery deadline that I specified when ordering

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Acheteur Vérifié

Published on 17/08/2018 à 08h42 following a purchase from 10/07/2018

Tablet navigation needs to be smoother, and the simulator is still too limited.

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Acheteur Vérifié

Published on 12/08/2018 à 23h42 following a purchase from 30/07/2018

The site is perfect and very functional. I got all the answers to my questions without any problem

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Acheteur Vérifié

Published on 12/08/2018 à 10h10 following a purchase from 20/07/2018

Beautiful quality

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Acheteur Vérifié

Published on 08/08/2018 à 16h09 following a purchase from 29/07/2018

Very short deadline of 3 days for sending samples

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Acheteur Vérifié

Published on 08/08/2018 à 15h14 following a purchase from 26/07/2018

beautiful choices of tiles upon arrival, not disappointed: good quality and fast transport.

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Acheteur Vérifié

Published on 07/08/2018 à 21h21 following a purchase from 21/07/2018

I am absolutely DELIGHTED with my tiles!!! They are just magnificent. Placed above the countertop of my kitchen, it gives it a real character. The quality is superb with the small reliefs, nothing to compare with what you find in supermarkets...

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Acheteur Vérifié

Published on 06/08/2018 à 11h38 following a purchase from 25/07/2018

Good first ordering experience on this site

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Acheteur Vérifié

Published on 04/08/2018 à 10h59 following a purchase from 20/07/2018

super tiling, just like in the photos. Nothing to complain about!

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Acheteur Vérifié

Published on 02/08/2018 à 14h45 following a purchase from 17/07/2018

Merchandise completely broken

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Response from Comptoir du Cérame Published on 03/08/2018

Hello Mr. Janneau,
Please believe that we regret this. However, the order was sent on a pallet and we do not know when this pallet was removed. There was incorrect handling independent of our will. We will send you a new box as soon as possible.
Best regards

Acheteur Vérifié

Published on 31/07/2018 à 18h34 following a purchase from 20/07/2018

Fast delivery, and well-packaged product

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Acheteur Vérifié

Published on 27/07/2018 à 14h44 following a purchase from 10/07/2018

very very very

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Acheteur Vérifié

Published on 27/07/2018 à 09h46 following a purchase from 03/07/2018

Very good!

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Acheteur Vérifié

Published on 27/07/2018 à 08h50 following a purchase from 06/07/2018

Very nice tiling, quite pleasant site except no indication on how to get a refund for ordered samples.

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Acheteur Vérifié

Published on 24/07/2018 à 19h02 following a purchase from 08/07/2018

The site is very well organized, navigation is pleasant. The number of referenced products is impressive.

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Acheteur Vérifié

Published on 20/07/2018 à 10h43 following a purchase from 08/07/2018

the order was perfectly taken into account and the tiles delivered on time and without breakage. I recommend!

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Acheteur Vérifié

Published on 20/07/2018 à 00h40 following a purchase from 14/06/2018

very satisfied with the customer service

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Acheteur Vérifié

Published on 19/07/2018 à 14h58 following a purchase from 09/07/2018

Easy to consult.

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Acheteur Vérifié

Published on 18/07/2018 à 13h23 following a purchase from 30/06/2018

very serious company

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Acheteur Vérifié

Published on 17/07/2018 à 17h35 following a purchase from 18/06/2018

a bit difficult to find your way among all the products

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Acheteur Vérifié

Published on 17/07/2018 à 15h29 following a purchase from 07/07/2018

I ordered samples and I am very happy with the shipment.

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Acheteur Vérifié

Published on 17/07/2018 à 14h21 following a purchase from 28/06/2018

The service went very well and the tiles meet my expectations!

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Acheteur Vérifié

Published on 14/07/2018 à 23h19 following a purchase from 08/07/2018

Lovely aesthetics. Heartthrob products planned for order.

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Acheteur Vérifié

Published on 14/07/2018 à 16h58 following a purchase from 02/07/2018

I still haven't received my order despite a phone call

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Response from Comptoir du Cérame Published on 20/07/2018

Hello Sir,
Thank you for your information over the phone. We have resent your sample order.
Best wishes.
The Comptoir du Cérame team

Acheteur Vérifié

Published on 14/07/2018 à 13h41 following a purchase from 25/06/2018

Fast, very professional, perfect assistance, I recommend!

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Acheteur Vérifié

Published on 12/07/2018 à 14h54 following a purchase from 21/06/2018

practical

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Acheteur Vérifié

Published on 12/07/2018 à 14h04 following a purchase from 25/06/2018

Super top in the deadlines, a very nice product and a super nice delivery person, thanks to the whole team and I hope to see you soon for other projects, best regards

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Acheteur Vérifié

Published on 12/07/2018 à 10h24 following a purchase from 11/06/2018

No problem with the order or delivery, small issue regarding the refund of shipping costs for the samples on the final order, quickly resolved over the phone. Delivery of the samples was flexible, by appointment, delivery of the tiles much less flexible, plan for a day of immobilization.

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Acheteur Vérifié

Published on 11/07/2018 à 21h45 following a purchase from 25/06/2018

Very professional and the products are of very high quality.

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Acheteur Vérifié

Published on 11/07/2018 à 19h25 following a purchase from 01/07/2018

The photos are very close to reality in terms of color. The sending of the samples was quick and perfectly packaged.

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