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C
Rating: 5 out of 5
Fast and very nice delivery person
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 1, 4 and 5 stars
Reset filtersV
Rating: 5 out of 5
Delivery on time with the requested products and well packaged
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C
Rating: 5 out of 5
Efficient service, tiles that perfectly match the description and fast delivery.
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P
Rating: 5 out of 5
Delivery in accordance with the order within the expected time frame. Serious company. We will extend our collaboration.
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Response from Comptoir du Cérame
We are delighted with your comment.. and we thank you. See you soon for new projects.. The team at Comptoir du Cérame
H
Rating: 4 out of 5
Very satisfied with the tiles. Unergonomic site. Delivery person left the goods in front of the house without helping us bring them in.
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Response from Comptoir du Cérame
Great for the tiles. For the delivery, it is clearly stated on our site and in the email you receive that material deliveries are made in front of the building entrance or in front of the garden gate for houses. The delivery person is not authorized to handle your own goods. Sorry you didn't read it. The team at Comptoir du Cérame
E
Rating: 5 out of 5
Meets my expectations.
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Response from Comptoir du Cérame
We are delighted! The team at Comptoir du Cérame
N
Rating: 5 out of 5
Excellent product. The possibility of having a sample delivered is great.
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Response from Comptoir du Cérame
Thank you very much for your comment. The team at Comptoir du Cérame
D
Rating: 5 out of 5
This is the first time we order from you and the site is very good, the delivery as well. Nothing to complain about!
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Response from Comptoir du Cérame
We thank you for your message.. Looking forward to helping you with your next orders.. The team at Comptoir Du Cérame
M
Rating: 5 out of 5
Nothing to say. Everything went well.:)
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Response from Comptoir du Cérame
Thank you for your message. Have a nice day
A
Rating: 5 out of 5
I am delighted. The tiles are installed. They are very beautiful, easy to clean.
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Response from Comptoir du Cérame
We are delighted to read your comment.. If you wish, feel free to share photos of your installed tiles by email at [email protected]. Thank you for your trust. The team at Comptoir du Cérame.
B
Rating: 5 out of 5
Very good choices
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Response from Comptoir du Cérame
Thank you for taking the time to leave us this little comment.. Looking forward to it, The team at Comptoir du Cérame.
K
Rating: 5 out of 5
We want to explore. Well advised in choosing the tiles, several phone exchanges in the middle of August, always responses, the maximum was done by Comptoir du Cérame despite a stock shortage of the chosen tiles, they were delivered to us earlier than expected. Thank you to the two people who took such good care of us. Impeccable delivery. Thanks again
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Response from Comptoir du Cérame
Your comment makes us very happy as it reflects our daily work.. We are glad to have helped you, advised you and always do our best as much as possible for the clients who trust us. Have a nice day and see you soon for new projects.. The team at Comptoir du Cérame.
P
Rating: 5 out of 5
Everything went very well. Speed, listening, responsiveness.
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P
Rating: 5 out of 5
From sample requests to delivery, everything went well! Serious company, quality-price ratio of tiles, nothing to say! And upon arrival of the order! Very happy, the tiles are superb!
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Response from Comptoir du Cérame
Simply THANK YOU! The team at Comptoir
P
Rating: 5 out of 5
Clear site and complete explanations on the searched products.
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C
Rating: 5 out of 5
Audrey was very nice and professional. Thank you
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Response from Comptoir du Cérame
Thank you very much for your message.. We look forward to seeing the result! Audrey
M
Rating: 5 out of 5
Everything ok
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Response from Comptoir du Cérame
Thank you very much! The team at Comptoir du Cérame
G
Rating: 5 out of 5
Very satisfied with this site, very quick response from the sales representative, products that are appealing.
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Response from Comptoir du Cérame
We thank you for your message. See you soon The team at Comptoir du Cérame
C
Rating: 5 out of 5
Very wide choice of tiles, originality and quality at the rendezvous.
Impeccable delivery, very careful. Tiles arrived in perfect condition.
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Impeccable delivery, very careful. Tiles arrived in perfect condition.
F
Rating: 5 out of 5
very nice, good advice, attentive products conform to the description
thank you
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thank you
C
Rating: 5 out of 5
Great website with a wide selection. Quality and very diverse merchandise. I highly recommend
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G
Rating: 5 out of 5
Order of tiles for my kitchen backsplash. I was looking for something Spanish and was delighted to find a tile that met my expectations! The samples and then the order were delivered quickly and carefully. Very happy!
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Response from Comptoir du Cérame
A big thank you for your comment.. and looking forward to seeing the result of your backsplash. See you soon The team at Comptoir du Cérame
L
Rating: 5 out of 5
Quick handling and delivery. The site indicated 10 to 15 days for the order, but in less than a week I received my order. The quality of the tiles is top-notch, I can't wait to see the result :)
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Response from Comptoir du Cérame
Thank you for your comment. Yes, it can happen that it arrives faster and that's great.. Looking forward to seeing your result.. The team at Comptoir du Cérame
S
Rating: 5 out of 5
Perfect transaction the tiles are beautiful.
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Response from Comptoir du Cérame
Thank you for your comment. The team at Comptoir du Cérame
R
Rating: 5 out of 5
Nice product and fast shipping
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Response from Comptoir du Cérame
Thank you very much for your comment. The team at Comptoir du Cérame
C
Rating: 5 out of 5
Very beautiful tiles, impeccable delivery.
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Response from Comptoir du Cérame
Thank you for your comment. The team at Comptoir du Cérame
A
Rating: 5 out of 5
Attractive site
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S
Rating: 5 out of 5
Great
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M
Rating: 4 out of 5
Speed of order preparation and shipping nothing to complain about 10/10 the person I contacted also 10/10 however where it hurts is the size of the tiles ordered for 15/15 and they are at 14.5 x 14.5 which is annoying for replacing existing tiles
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Response from Comptoir du Cérame
Thank you for your message. Regarding your order, the purchased tile is a non-rectified tile, and the standard allows for variations of a few millimeters for tiles. Moreover, you are replacing some tiles by putting them with other tiles from a different manufacture, so it's almost impossible to have the same measurements. We still hope that you will achieve a nice final result. We remain at your disposal if needed. Best regards
E
Rating: 5 out of 5
Tiles arrived broken (for 1 box)
The customer service was great...
A representative responds quickly to any problem
1 box was sent back to me very quickly
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The customer service was great...
A representative responds quickly to any problem
1 box was sent back to me very quickly
Response from Comptoir du Cérame
Thank you for your message .. Despite all the care taken in our order preparations, it sometimes happens to have a bit of breakage and it is true that it is always annoying when it happens to us.. but as you pointed out, we quickly manage the problem when the breakage is correctly reported on the delivery note, which you did.. Have a nice day! The team at Comptoir du Cérame.
V
Rating: 5 out of 5
Very efficient and professional. Impeccable merchandise. I highly recommend
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C
Rating: 5 out of 5
3rd order on this site and each time very satisfied! Top delivery.
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Response from Comptoir du Cérame
Thank you for your comment. See you soon, The team at Comptoir Du Cérame
N
Rating: 5 out of 5
Impeccable after-sales service
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Response from Comptoir du Cérame
Thank you very much for your message. The team at Comptoir Du Cérame
M
Rating: 5 out of 5
Flawless. Both in terms of contact, follow-up, speed, and product quality
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Response from Comptoir du Cérame
We thank you for your message. Have a nice day.. The entire team at Comptoir du Cérame
K
Rating: 5 out of 5
A top-notch customer service, very human and present: having made a mistake in the surface calculation, I needed a quick restock to avoid blocking the craftsman. Gaelle and Audrey were super responsive to arrange a quick delivery. When the carrier then went off track, they were there to follow up on the case and ensure that I was finally delivered. All with a smile. Thank you!
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Response from Comptoir du Cérame
We always try to do our best to satisfy customers, even if, as you say, sometimes the carriers go off track.. and we cannot always act as we would like with them.. In any case, we are delighted to have been able to help you. See you soon, The team at Comptoir du Cérame, and especially Gaëlle and Audrey..
E
Rating: 5 out of 5
EVERYTHING IS GREAT
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Response from Comptoir du Cérame
Thank you very much for your comment. Have a nice day, The entire team at Comptoir Du Cérame
A
Rating: 5 out of 5
Great product and service
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F
Rating: 5 out of 5
Fast delivery
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D
Rating: 5 out of 5
We ordered tiles after ordering a sample. Upon receipt, the tiles were different (rough surface instead of smooth) from the sample we received. The manufacturer had modified their product without informing the Comptoir du Cérame. The tiles were picked up free of charge and the order was fully refunded. I think you can judge the quality of a supplier when there is a dispute and it is resolved with honesty. Thank you to Comptoir du Cérame and thank you to Audrey for her efficiency.
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Response from Comptoir du Cérame
Thank you very much for your comment.. Have a nice day
B
Rating: 5 out of 5
Very satisfied! Great listening, availability, responsiveness, and kindness! Thank you Audrey!
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Response from Comptoir du Cérame
That's adorable.. The whole team thanks you for your comment.. Audrey