Customer reviews of Comptoir du Cérame

I requested a delivery as soon as possible on September 24. I stated this several times. But the carrier must not have received the message. The carrier did not contact me as promised, the delivery person arrived with the pallet on September 8 to my great surprise and dismay. The street is small and the pallet remained for several days before my tiler had the time and kindness to bring the boxes to his place. A car or a large truck could have damaged the pallet, or it could have been stolen. On the same day, or the next, from your website, I sent a complaint that went unanswered.

Some difficulties encountered with the carrier (lost packages) but effective management by the sales service who had a new order shipped.

Easy navigation on the site

For the site, very good; no issues

Nothing to report, the site was quick with the order.

I appreciated the choice but regretted a limited number of colors. The quality-price ratio is interesting.

Ultra-fast delivery
Very helpful customer service

My tiles were shipped three times and arrived broken three times. Knowing how to choose a carrier is also part of the job.

Fast and simple site. But more photos of tile renderings would be appreciated as well as installation advice.

Satisfied clear site

A good choice of tiles, ceramics, mosaics. We ordered tiles for the bathroom. The order tracking is quite easy.
The carrier (Schencker in this case) was efficient and careful with the merchandise - thanks to the very friendly driver-. Reception on half-pallet, effective packaging and protection as there was no breakage to report.
To see for the installation and the real quality of the merchandise.

Very reactive following a carrier problem,

Samples conform to the description, delivered quickly and 15 euros refunded in case of order.

Great choice and service for samples.
But the ergonomics of the site could be improved to find references more easily.

Without any problem

Good

For the quality of the product

3 weeks to receive a sample announced in stock then in package preparation to finally inform you 3 days later that they are out of stock... Finally, 15 euros shipping for a sample of 2 tiles is pure theft. Ultimately received a mediocre quality tile in a color not matching the photo.

Hello,
Following the receipt of a sample of white hexagonal tiles, I ordered 9 boxes of these tiles.
I was unpleasantly surprised by the quality of the tiles compared to the sample. Some had more or less significant stains in the glaze, others had roughness on the surface or even chips...
I then requested to receive additional tiles to compensate for these unusable tiles.
It took more than 2 months, repeated sending of photos showing the defects of the tiles, and several follow-ups for one day the delivery of the additional tiles to arrive at my place.
It is regrettable that communication was one-way with customer service at the end of processing my request. I received no response to my emails or messages on your voicemail at the end.
Thank you for the tiles I eventually received but bad point for customer relations.

While it took a bit long to get the reference to order, it was particularly fast (less than 2 weeks) afterwards, especially in the current context.

Everything is very good, except for the delivery.

We initially received a wrong tile. We refused the package and the new batch was quickly sent. The tile was neither broken nor cracked. Very good delivery.
However, the colors are sometimes not pronounced enough. On some tiles, pigments turned white instead of green and red. It's a shame the quality of the colors is not fulfilled but great choice of tiles and patterns, that's top!

missing photos with the tiles on a large surface

Efficient and fast; a lot of choices;

Good responsiveness, meets expectations. I thought the tiles were French, they are Spanish... High transport cost, but well it's heavy and arrived quite quickly and intact.

Good service and responsive team

I need to check that the color of the tile matches what I am looking for

very good

Website presenting a wide choice, possibility to order samples at an interesting price, but expensive delivery for these samples. Not easy to navigate to make mixes with all the different dimensions.

Reactive!

I wanted to say excellent but one point needs to be expressed. The delivery is really too excessive for 2 small sample tiles!!! But they are beautiful.

Large choice of products

Terracotta tiles of very good quality. Small downside for the lack of communication with customer service who did not retain my request for a delayed delivery compared to the payment.

Sample delivered quickly, very well packaged

Packaging far too light to properly protect the tiles, several packages opened. Other than that, very fast delivery and great quality of customer service. Very happy.

Very good customer service! Delivery problem but independent of Comptoir du Cérame! Impeccable tiling

Disappointed with the order.

Fast delivery and very beautiful tiling, I will place my order

Great customer relations service, the lady I spoke to on the phone was able to answer all my questions, respect for deadlines and they took my urgency into account, products well packaged, a few tiles were broken but that's the transport, I had taken the precaution of ordering more to avoid having to make a complaint.
A small downside is the delivery price which I find very high, almost the same price as my order.
The delivery price needs to be reviewed especially when we know that your carrier delivers us with broken tiles

Quality material
Correct delivery time