Customer reviews of Comptoir du Cérame

9 /10

Based on 1 572 published reviews

5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 1 and 5 stars

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Acheteur Vérifié

Published on 24/07/2023 à 12h03 following a purchase from 22/05/2023

Fast delivery

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Acheteur Vérifié

Published on 22/07/2023 à 20h28 following a purchase from 17/07/2023

Very responsive and attentive customer service. Fast delivery. Products received as shown in photos.

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Acheteur Vérifié

Published on 21/07/2023 à 11h56 following a purchase from 27/06/2023

Attentive and dynamic team. - the sense of service BRAVO

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Acheteur Vérifié

Published on 14/07/2023 à 17h22 following a purchase from 05/07/2023

Too pretty, fast delivery and well-protected package.

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Response from Comptoir du Cérame Published on 21/07/2023

Thank you very much for your review. Have a great day The Comptoir Du Cérame team

Acheteur Vérifié

Published on 14/07/2023 à 16h09 following a purchase from 29/06/2023

Fast delivery, carefully packaged.

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Response from Comptoir du Cérame Published on 14/07/2023

Thank you very much for your message. The Comptoir Du Cérame team

Acheteur Vérifié

Published on 14/07/2023 à 15h44 following a purchase from 07/07/2023

Sample order: IMPECCABLE! Order tracking, delivery information (very fast), very carefully packaged, everything is PERFECT. See you soon then ;)))

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Response from Comptoir du Cérame Published on 14/07/2023

Thank you very much for your message. See you very soon The Comptoir du Cérame team.

Acheteur Vérifié

Published on 10/07/2023 à 18h35 following a purchase from 01/07/2023

Perfect

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Acheteur Vérifié

Published on 06/07/2023 à 20h40 following a purchase from 26/06/2023

Fast and responsive, very good advice remotely even for online orders. Impeccable transporter. Very good store

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Response from Comptoir du Cérame Published on 07/07/2023

Thank you very much for your message The Comptoir du Cérame team

Acheteur Vérifié

Published on 27/06/2023 à 14h33 following a purchase from 10/06/2023

Poorly informed about the references They provide a reference with the desired color except that the reference corresponds to another color, it's not the right one we receive, very disappointed, 100 euros wasted

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Response from Comptoir du Cérame Published on 28/06/2023

Hello, As indicated in our email exchanges, you ordered the navy blue reference as shown in the photos and the color swatch, thinking it was black. You also did not order a sample to judge the color. Following your email, we offered you 2 options: return the box for an exchange, with return shipping at your expense as with any merchandise return, or keep the box and receive an exceptional discount on a new box order. You simply did not respond to our offer. It is therefore unfortunate to leave a comment of this type when we do our utmost to solve a problem. We remain at your disposal for any further information. Have a good day.

Acheteur Vérifié

Published on 23/06/2023 à 15h51 following a purchase from 20/06/2023

Fast and careful sample shipment. Very satisfied.

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Acheteur Vérifié

Published on 20/06/2023 à 12h46 following a purchase from 15/06/2023

Very fast sample shipment, compliant with the request, very friendly reception and responsiveness of the online sales teams. I recommend!

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Acheteur Vérifié

Published on 17/06/2023 à 17h28 following a purchase from 31/05/2023

Good service

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Response from Comptoir du Cérame Published on 11/08/2023

Thank you .. The Comptoir du Cérame team

Acheteur Vérifié

Published on 13/06/2023 à 20h31 following a purchase from 03/06/2023

Delivery times shorter than expected. Thank you!

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Acheteur Vérifié

Published on 13/06/2023 à 16h24 following a purchase from 06/06/2023

Fast delivery.
Tiles of good quality and very pretty.
Overall, nothing to say, it's perfect.
Thank you

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Acheteur Vérifié

Published on 13/06/2023 à 10h53 following a purchase from 20/04/2023

Very good

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Acheteur Vérifié

Published on 11/06/2023 à 22h25 following a purchase from 03/06/2023

For the order and delivery of samples, everything went well, fast delivery. A reference was missing so the customer service contacted me in advance to tell me they were sending the bulk of the order and would follow up with the rest as soon as they had it. Responsive and efficient. Good packaging, no breakage.

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Acheteur Vérifié

Published on 10/06/2023 à 18h03 following a purchase from 28/05/2023

Very satisfied

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Acheteur Vérifié

Published on 08/06/2023 à 15h25 following a purchase from 26/05/2023

I will particularly emphasize the efficiency and kindness of customer service!

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Response from Comptoir du Cérame Published on 09/06/2023

Hello, This message really touches us! Thank you very much and we look forward to seeing your realization! The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 08/06/2023 à 08h42 following a purchase from 22/05/2023

Order arrived quickly, very well packaged, no breakage.
The tiles are magnificent, I am a fan!
This is the second time I order through this company, I recommend, they are great!

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Response from Comptoir du Cérame Published on 08/06/2023

Thank you very much! The team at Comptoir du Cérame

Acheteur Vérifié

Published on 07/06/2023 à 13h23 following a purchase from 23/05/2023

Fast delivery and at the indicated time.
Tiles received in perfect condition and according to the order.
I recommend!

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Response from Comptoir du Cérame Published on 08/06/2023

Thank you for your message! The team at Comptoir Du Cérame.

Acheteur Vérifié

Published on 06/06/2023 à 14h30 following a purchase from 24/05/2023

Serious site, order received within 7 days, well packaged to withstand the transport hazards

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Response from Comptoir du Cérame Published on 08/06/2023

Thank you very much for your message. The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 01/06/2023 à 15h20 following a purchase from 22/05/2023

A lot of choices

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Response from Comptoir du Cérame Published on 02/06/2023

Thank you.. The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 31/05/2023 à 15h50 following a purchase from 19/05/2023

Everything went well. Delivery on time. Thank you.

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Acheteur Vérifié

Published on 30/05/2023 à 19h14 following a purchase from 16/05/2023

Delivery on date. In good condition.

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Acheteur Vérifié

Published on 29/05/2023 à 13h13 following a purchase from 14/05/2023

Efficient
Good quality
2nd time we order

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Acheteur Vérifié

Published on 22/05/2023 à 15h48 following a purchase from 15/05/2023

Great help from Gaelle the advisor

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Acheteur Vérifié

Published on 18/05/2023 à 12h28 following a purchase from 03/05/2023

Product ordered: MA20050140 Vintage Capucine Tile MA20050014, Poor quality stoneware, presumably a bad firing or very poor storage (faded box, very bleached) Unusable with a professional tile cutter and used by a professional, broken tiles as a result and a waste of time! I do not recommend this stoneware!

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Response from Comptoir du Cérame Published on 22/05/2023

Hello, We are really very surprised by your message! This is the first time we have this type of complaint about one of our tiles! This model is one of our best sellers and comes from one of our loyal partner manufacturers for many years. We contacted you as soon as we saw your review, since you did not even contact our customer service to discuss the quality of the tiles, which is regrettable, because we care about satisfying our customers. Our customer service therefore contacted you following the publication of this review to understand the problem, and to be able to report it to the quality service and especially to find a solution with you, and you simply refused any help from us. It's a shame! The team at Comptoir du Cérame.

Acheteur Vérifié

Published on 15/05/2023 à 22h16 following a purchase from 07/05/2023

Fast and efficient

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Acheteur Vérifié

Published on 15/05/2023 à 19h37 following a purchase from 29/04/2023

Satisfied with the speed

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Acheteur Vérifié

Published on 11/05/2023 à 17h23 following a purchase from 21/03/2023

Great!

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Acheteur Vérifié

Published on 11/05/2023 à 16h13 following a purchase from 26/04/2023

Magnificent tiles. Very responsive customer service.

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Acheteur Vérifié

Published on 08/05/2023 à 23h05 following a purchase from 20/04/2023

Clear site

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Acheteur Vérifié

Published on 05/05/2023 à 23h57 following a purchase from 24/04/2023

Delivery on time and to home.

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Acheteur Vérifié

Published on 02/05/2023 à 18h32 following a purchase from 14/04/2023

Very nice and professional contact, fast delivery. Product conforms and of good quality. Nothing to say

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Acheteur Vérifié

Published on 27/04/2023 à 16h32 following a purchase from 21/04/2023

Very professional and responsive sales representative. Very good after-sales service as well! I recommend. Our client is very satisfied with the ordered tiles.

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Acheteur Vérifié

Published on 24/04/2023 à 22h36 following a purchase from 06/04/2023

Very good

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Acheteur Vérifié

Published on 20/04/2023 à 11h30 following a purchase from 10/04/2023

Everything was fine thank you

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Response from Comptoir du Cérame Published on 20/04/2023

Thank you. See you soon. The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 19/04/2023 à 20h52 following a purchase from 04/04/2023

Products of remarkable quality. The after-sales service is super responsive and efficient. Following a problem with the manufacturer, the after-sales service resolved the issue in 48 hours. I recommend ++

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Response from Comptoir du Cérame Published on 20/04/2023

Thank you very much for your comment. The team at Comptoir du Cérame

Acheteur Vérifié

Published on 12/04/2023 à 17h33 following a purchase from 05/04/2023

Excellent service, received my items very quickly. Plus the quality is top!

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Response from Comptoir du Cérame Published on 13/04/2023

We thank you for your message. The team at Comptoir du Cérame.

Acheteur Vérifié

Published on 06/04/2023 à 21h49 following a purchase from 28/02/2023

the site is very well done and allows you to make your choice with multiple proposals, The colors and the result on the image are representative of reality.

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Response from Comptoir du Cérame Published on 10/04/2023

The team at Comptoir du Cérame thanks you for your message.